adispiac

Hi,
Sorry you feel this way, however giving the plugin a failing grade should normally be reserved for plugins with weak support, unresolved bugs, security issues, or not following WordPress standards. Which is certainly not the case for TranslatePress.

To put things in perspective, without our paying customers the free version (which is used successfully on ~ 70K websites) wouldn’t even exist.

Expecting a WordPress plugin to be unconditionally FREE even when used for a potential revenue creating website, is just hurting the WordPress ecosystem (which you are also part of).

Good luck with your project and hope you find a suitable solution,
Adrian

The best course of action in this case would have been to open a support ticket: https://wordpress.org/support/plugin/translatepress-multilingual/

In very few cases, what you’re describing we found to be happening when you use a speed optimization plugin. These plugins compress all JS files into one file, but this process can create errors when you load a page.
See if you have this type of plugins, disable them and try again to do the translation.

Also, please see if your server has both HTTP2 and GZIP.
If it does, auto-optimize doesn’t actually have a positive impact on your website speed as HTTP2 means everything is downloaded in parallel, on the same connection and GZIP means minification doesn’t actually do anything.

I’d be more than happy to help you get to the bottom of this, so please open a support ticket with more details after investigating the above.

Giving the plugin a failing grade without even giving us a chance to help or figure out if TranslatePress is actually responsible, is a lose-lose scenario.

Hello,

This shouldn’t happen and we’re more than willing to investigate further. Did you manage to open a ticket?

As my colleague Cristian mentioned, we’ve made a ton of speed improvements in the latest versions of TranslatePress. So simply updating your version might fix it.

Best,

Hi,
Sorry you encountered friction with this. Can you let me know what didn’t work as expected?

We’re more than happy to help you with this. Simply open a support ticket here.

You can also look into translating images containing links and replace only the anchor link: https://translatepress.com/translate-images-in-wordpress/

This is probably due to some css added by your theme, but as Alex mentioned you can find every string in the dropdown from the Translation Editor.

Also, you can check out this tutorial on how to translate Contact Form 7 using TranslatePress.

Hello,

Could you let us know if the support ticket replies solved your issues?

The duplicate charge can come from various places. After investigating, in the account, there are two payments for the user so our plugin didn’t register those extra payments. Only one of them, as it should.

The good news is that those payments should be in your Stripe account and we can tell where they came from.

Please let us know if the instructions sent via our support channel solved your issue or if you would like us to look into it further.

Best regards,

• This reply was modified 7 years, 2 months ago by adispiac.

Hello,

Thank you both for your frankness.

First of all I’m really happy to hear you had a positive experience with the product itself. Building robust and reliable products is our main goal.

Regarding support, please be assured that helping our clients is also a top priority.

While support responsiveness due to our working hours may vary, we’re actively experimenting with ways to improve this.

I do appreciate your feedback, however giving the free version of the plugin a failing grade is not a way to help us improve this. This should be reserved for plugins hard to use, with unresolved bugs, security issues, or not following WordPress standards. Definitely not the case for this plugin.

Have a great day,