Support » Plugin: Membership & Content Restriction - Paid Member Subscriptions » Terrible support – plugin is triple charging users & restricting wrong content

  • This plugin started out great then once I build my membership program around the plugin, after a couple months the plugin to start restricting content that was never supposed to be restricted, it began emailing thousands of my users that their subscriptions had expired and the worst part about it all was the fact that DOZENS of my users received multiple charges – some of them sent in screenshots of their bank accounts that showed 5 ATTEMPTED CHARGES FROM THIS PLUGIN WITHIN 24 HOURS!

    This plug in helped me make money initially, now it’s costing me money and customers I’ve spent the last several months building relationships with.

    And to make it all worse, support has refused to respond for 11 days now.

    11 days of them knowing their plugin has a glitch that’s charging your customers up to 6 times in a 24 hour window (I sent multiple screenshots) and no response. If that’s not an emergency that needs to be addressed, I don’t know what it but these guys are NOT AT ALL CONCERNED.

    All of these posts about great customer service have to be fake because I’ve submitted multiple support tickets and only ever received one response in the last 2 weeks since they’ve been destroying the trust between my customers and me.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Gabriel Berzescu

    (@gabrielberzescu)

    We deeply apologize, you have really caught us off-guard.

    During spring holiday season, the load on the support team was huge and all hands were not on deck.

    We are going to look into this problem as soon as possible.

    Plugin Author adispiac

    (@adispiac)

    Hello,

    Could you let us know if the support ticket replies solved your issues?

    The duplicate charge can come from various places. After investigating, in the account, there are two payments for the user so our plugin didn’t register those extra payments. Only one of them, as it should.

    The good news is that those payments should be in your Stripe account and we can tell where they came from.

    Please let us know if the instructions sent via our support channel solved your issue or if you would like us to look into it further.

    Best regards,

    • This reply was modified 1 month ago by  adispiac.
Viewing 2 replies - 1 through 2 (of 2 total)
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