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Hi @sunflowerimc,

Could you share with us a direct link to the site so that we can check further?

Thanks.

Hi @handmadehome,

I understand that you had a product with a stock quantity of 1 that happened to be purchased at the same time by two customers. This double sale must have inconvenienced you and one of your customers, especially given the nature of your products.

We’d like to check further on your setup as well as check what happened in both orders so as to see the best way to proceed.

Therefore, could you kindly share with us the following:

* Your System Status Report from WP-Admin → WooCommerce → Status
* Timestamps – kindly go to each of the orders and check the order notes section to access the timestamps. Hover and share with us the full timestamps of when the Stripe charge happened and also the product quantity reduced.
* A screenshot of the order details page for the two orders in a way we can see the order notes clearly. I recommend obfuscating all customer details before sharing this.

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this your reply. It works with Chrome, Firefox, Safari, and Edge.

Thanks!

Thanks, @essexsignanddesign for taking the time to leave a review.

Just to clarify a bit:

it says 3 days but actually 7 days

The first deposit for new accounts is initiated after a 7 business day waiting period, as explained further in our documentation – deposits schedule.

support said 3 days but I can assure you it’s not some of my payments have been 9 days

Deposits are expected to be paid out to the merchant’s bank account within the standard deposit schedule for the respective country.

There could have been another issue with the particular account in this case causing the deposit not to reflect within the normal schedule.

We’d be happy to check this for you if you could create a support ticket with us – https://woocommerce.com/my-account/create-a-ticket/.

Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to the issue.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi Chris,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to proceed as advised.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi @zarebingraphic,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to the issue.

If you have further questions, please feel free to open a new topic.

Thanks.

Thanks for the clarification.

My goal is to open a kind of public station and set as default address. All the customers near that station and they need to pick up themselves.

In this case, I would recommend using the local pickup method or a plugin that can set up different pickup locations. Some plugins to check out are:
* Local Pickup Plus – create a presales ticket with us if you require more info.
* (Third-party) https://wordpress.org/plugins/advanced-local-pickup-for-woocommerce/

And I also want to add more text area for them to list further details if possible

You could add extra fields on the checkout page using checkout form editor plugins. I would recommend Checkout Field Editor.

Hope this helps.
Thanks.

Hi Chris!

I am trying to set up a product which is a magazine and want to include a variation of a digital download. I am not sure how to do this as I do not see an option for it. (as seen here)

Thanks for the screen recording.

This is the expected behavior. When you change the product type to “Variable”, you will only be able to select whether the item is downloadable/virtual at the variation level:

Link to image: https://snipboard.io/FBrnaX.jpg

Thus, you’ll want to go ahead and first set up your variations and then check the downloadable box as you’d prefer.
Here’s a guide on setting up variable products for reference – https://docs.woocommerce.com/document/variable-product/

If i create a variable product and create a custom attribute for 1. digital 2. physical, they both require shipping in the cart section.

Normally, only virtual products won’t trigger the shipping calculator. Thus, I’d recommend checking the virtual box if no shipping will be required.
For more info, kindly check our product types documentation.

Hope this helps, we’ll be happy to be of further assistance.
Many thanks.