Double sale
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Hi,
Can you help, please!
I had a product for sale. So quantity was set as 1 (backorders not allowed).
But when I went to check my orders I saw that I have two orders with this product. Both were paid via stripe gateway. And the time of orders was the same: 7:00 pm
It seems to be that both customers sent payment at the same time. Both payments were accepted and I sold two products instead of one.Now I worry about this issue. How I can prevent this issue in the future? It is highly important to me.
I use specific a way to sell. I guess this may cause the same thing in the future. I’m an artist and I add a portion of new products to my shop from time to time. I always notify about shop update time in advance. So, customers are getting ready for this time and try to place an order as quickly as they can. So, they still can send payment synchronically. I worry, that I can face the same situation in the future. I understand that I can just make a refund. But my customers often wait long months, sometimes even years to purchase a piece. So this would be really disappointing moment. Just saying sorry and making a refund is not a good way in my case… This problem affects on the trust to my store. In addition, this is a challenge for me. Because I had to make a second piece, which I had not planned, and the customer had to wait.
I hope you can help to resolve this issue.
Thanks!The page I need help with: [log in to see the link]
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Hi @abwaita
### WordPress Environment ### WordPress address (URL): https://www.shop.handmadehome.me Site address (URL): https://www.shop.handmadehome.me WC Version: 6.1.0 REST API Version: ✔ 6.1.0 WC Blocks Version: ✔ 6.7.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.27 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Total Database Size: 93.72MB Database Data Size: 81.84MB Database Index 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See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: CZ WooCommerce currency supported: ✔ PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ ### Action Scheduler ### Complete: 3,165 Oldest: 2021-12-20 12:08:12 +0400 Newest: 2022-01-19 18:06:14 +0400 Pending: 10 Oldest: 2022-01-19 18:21:14 +0400 Newest: 2022-01-21 07:29:22 +0400 ### Status report information ### Generated at: 2022-01-19 18:10:35 +04:00
Hi, I’ve updated DataBase and made a test. Unfortunately, the double sale has happened again:(
I just not sure how to check this:
The first recommendation will be to verify your DataBase for the following:
in the options data base that the option_value of option_name ‘woocommerce_manage_stock’ is ‘yes’ and in the postmeta database the meta_value of the meta_key ‘_manage_stock’ is ‘yes’ for the product
Where I can find options?
So here are details of the test:
Product settings
And orders
### WordPress Environment ### WordPress address (URL): https://www.shop.handmadehome.me Site address (URL): https://www.shop.handmadehome.me WC Version: 6.1.0 REST API Version: ✔ 6.1.0 WC Blocks Version: ✔ 6.7.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: ❌ 5.8.3 - There is a newer version of WordPress available (5.9) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.27 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.1.0 WC Database Prefix: wp_ Total Database 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Apologies for not including instructions before, I’ve given them below.
For “woocommerce_manage_stock” you can visit this link on your site:
https://www.shop.handmadehome.me/wp-admin/options.phpThen search the page (CTRL+F on PC or CMD+F on Mac) for “woocommerce_manage_stock”. You should see “yes” in the field next to it.
Link to image: https://d.pr/i/w3vLqPFor the meta value of the specific product, it’s a bit more involved. Be sure to make that backup before continuing.
You can install and activate the database admin plugin of your choosing found here. Then note your product’s ID, which you can find on the list of products by hovering your mouse cursor over it:
Link to image: https://d.pr/i/I183IpVia one of the plugins linked above, for example phpMyAdmin, you can select the “wp_postmeta” (or similarly named) table from the database, click Search and use the Product ID and Meta Key name:
Link to image: https://d.pr/i/ja07wKThe result should look like this, notice the meta value:
Link to image: https://d.pr/i/iBwExeIf both of these values are set to yes, then it might indicate that there’s something on your site that’s interfering with how WooCommerce normally prevents this type of thing from happening.
To get to the bottom of what it might be, you’ll need to conduct a conflict test. It’s best to set up a staging site for that, so that you can run tests without affecting your live site. Your hosting provider might have a quick way to configure a staging site as a feature of your hosting plan, otherwise you could use one of these plugins from to spin one up. Our How to Test for Plugin and Theme Conflicts guide will walk you through the process.
If, once you’ve configured your staging site, you need help, then we might need to log into your staging site. In that case, please open a ticket via the Support tab of your WooCommerce.com account so that we can send you instructions for what we need, and include a link to this thread as reference.
Hi, I checked the values they are both set to yes.
I created a staging website. I deactivated all plugins but Woocommerce and WooCommerce Stripe Payment Gateway. I made a test again. Sadly, the situation has happened again:(Here is the staging website https://woocommerce-650892-2411020.cloudwaysapps.com/
Feel free to test. You will find a couple of products on it. Stripe payments set on test mode.Hold Stock feature will hold products, for unpaid orders, for X minutes. That means, when the limit is reached, the pending order is canceled.
I use instant payments on my website. So, it takes just seconds to change the order status from pending to processing. I don’t have orders hanging in pending status for a long time.
My problem is just double sale of one available product. All my products are always available in a single copy (only one in stock). For example, customer number one and customer number two, both add the same item to the cart. Both customers go to checkout and press the payment button at the same time. As a result, I sold two items instead of one despite the backorders are not allowed. Items go onto backorder anyway. People are paying within seconds of each other, and woocommerce can’t handle with this.
This is okay that several customers have a product in the cart. The issue appears only when customers click the payment button synchronically.Please, take a look once more on screenshorts from my test when one product were sold twice:
As you can see Stripe changed stock quantity from 0 to -1, despite backorders were not allowed. But look at the left side, near product image you can see woocommerce stock status is 1.This is the second order:
Stripe stock goes from 1 to 0. Woocommerce keeps saying 1 available again!Do I understand right, that woocommerce changes stock quantity only after payment is received? The payment process takes some time for Stripe. So, when woocommerce gets a second order at the same time it doesn’t know yet that inventory was changed. Because Woocommerce needs to wait until the end of the payment process first.
Now set Hold Stock to 1 minute and looks like now only one order can be purchased. Another customer receives a note
“Sorry, we do not have enough “Product Name” in stock to fulfill your order (0 available). We apologize for any inconvenience caused.”
Looks like now, woocommerce changes the stock quantity of a product at the moment when the order was placed. Woocommerce doesn’t need to wait until the Stripe payment process is complete to do this. Right?I did several tests and they were successful. I haven’t got a double sale. Only one lucky customer gets an item.:)) But can we be sure? What if the time will be exactly the same? Or only the first request will be counted?
Thank you so much!
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