Hi @rabhobbies,
After closely checking your site, I see that there are 15 on the category page but 16 on the sidebar. Checking further the missing category, 1S FLIGHT PACKS, I see that the product in this category is marked as new stock.
It could be that you have a caching plugin that might be displaying an outdated version of the category page that did not have 1S FLIGHT PACKS. Thus, if you have such a plugin, kindly purge all cache from it and clear your browser’s cache memory then check if the issue persists.
If you don’t have a caching plugin or if the issue persists, please perform a full conflict test as it could be a plugin/theme causing the problem.
* In case the issue still persists after all the above, please share with us your System Status from WooCommerce → Status.
Let us know how it goes.
Thanks.
Hi @mate2193,
Just to be sure that they won’t affect you, I’d recommend having the plugin authors check and advise further.
It seems that you’re using Klarna Payments for WooCommerce, thus, please create a ticket here – https://wordpress.org/support/plugin/klarna-payments-for-woocommerce/
Hope this helps.
Thanks.
Hi @widefoot,
We’d like to take a closer look here, please create a support ticket with us here – https://woocommerce.com/my-account/create-a-ticket/?form=ticket
You may need to login to your WooCommerce account before you can access that page.
Please include a link to this forum thread in your ticket.
We will be able to help you further there.
Thanks.
Hi @mylesm22,
You could use a plugin that allows you to bulk edit products and assign global variables. I recommend checking out our Bulk Edit Products, Prices, and Attributes extension.
You’ll find more info about it in the documentation but please feel free to create a presales ticket with us if you have any questions about it.
Hope this helps.
Thanks.
Hi @roohan,
This happens when you set the default customer location to Geolocate (with page caching support). The ?v=xxxxx added to your URLs is normal and is used to avoid the static caching of pages.
If you’d like to remove this part, you’ll want to select a different option in WooCommerce → Settings → Default Customer Location.
For reference, kindly check this guide – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#general-options.
Hope this helps, we’ll be happy to be of further assistance.
Many thanks.
Thanks for getting back.
Glad to hear you found where the issue is coming from.
Next, you’ll want to get in touch with Dokan Pro to check the issue further, if you haven’t done so already. Here’s their support page – https://wedevs.com/contact
That said, I’ll go ahead and mark this thread as resolved on our side. Feel free to create a new ticket if you have further questions.
Hope this leads to a resolution, all the best.
Thanks.
Hi @pepi196,
In this case, there appears to be an issue with your current theme, which is causing product images not to change on mobile.
You’ll want to get in touch with your theme’s author to take a closer look at it. I see you’re using Flatsome, and you can get in touch with the support team here – https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support
Thanks.
Hi @leaticematys,
Just to check, which WordPress version are you using? There was an issue with earlier WordPress versions not allowing some file types like CSV from being imported.
If this is the case on your side, you could try updating WordPress or alternatively using the workarounds shared in this article to permit CSVs.
If you’re running on the latest WordPress version, could you share with us the following:
* Your System Status – you can find it in WooCommerce → Status
* The exported file – you could use a platform like Google Drive to share the file with us and delete it once the issue is looked at.
Thanks.
Hi @auxjoel,
If I add an item to cart, and view the cart,
the cart’s first view is using New Zealand shipping prices
When you go to WooCommerce → Settings, what’s the default customer location? If it is your shop base address, kindly check if this is set to Australia or New Zealand.
I visited your store and on the cart page, it gave a shipping cost on the cart page.
Normally, if the customer does not have a stored address, WooCommerce will prompt them to enter some details so that it can calculate shipping costs on the cart page. It will prefill some fields with default customer location (if set):
Link to image: https://snipboard.io/OBi36a.jpg
Since this seems not to be happening on your site, could you check if there’s a conflict with one of the tools you’re using causing the issue? Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/
* If the above does not yield any culprit, please share with us your System Status from WooCommerce- > Status
Let us know how it goes.
Thanks.
Hi @bigtrousers,
Thanks for your report.
The issue seems to be connected to this bug – https://github.com/woocommerce/woocommerce-admin/issues/3904
There are a few workarounds that users have reported to be working, such as:
* Installing the updated standalone WooCommerce Admin plugin – https://wordpress.org/plugins/woocommerce-admin/
* Or using the code here – https://github.com/woocommerce/woocommerce-admin/issues/3904#issuecomment-930531280
* Or using the following code:
add_filter( ‘woocommerce_admin_disabled’, ‘__return_true’ );
Note: I recommend using Code Snippets to add custom code to your site.
I would also suggest that you add a comment about your case on the GitHub thread.
Thanks.
Hi @saga_shiftyblow,
Just to check on the Waitingstatus, since it’s not an inbuilt WooCommerce order status, have you created it via a plugin?
Also, do you face any challenges changing from the inbuilt Order statuses to Processing?
* Chances are that there’s an issue affecting the custom status itself. For this, you might want to check with the plugin authors of the custom order status plugin to see where the conflict is arising from.
Thanks.
Hi @andresdev93,
Just to get more details here, which payment gateway plugin is affected?
Normally, the Failed status is usually set by the payment gateway. For reference, kindly check this:
Link to image: https://docs.woocommerce.com/wp-content/uploads/2013/05/woocommerce-order-process-diagram.png
Thus, I would recommend getting in touch with the plugin authors of the payment plugin that’s affected.
You can find the payment plugin’s details from WP-Admin → Plugins and reach the plugin authors via the plugin page’s support tab.
Hope this helps, we’ll be happy to be of further assistance.
Many thanks.
Hi @jonathanlp,
Thanks for your questions.
As explained further this developer advisory, PayPal Standard is no longer shown by default in new WooCommerce installations. In its place, we recommend using our PayPal Payments extension.
Is there a possibility to enable this functionality from somewhere without having to install a plugin?
Yes, if you’d wish to enable PayPal Standard, you can use the following code:
add_filter( 'woocommerce_should_load_paypal_standard', '__return_true' );
For adding code to your site, it’s advisable to use the Code Snippets plugin.
If I uninstall the woocommerce plugins (currently installed) and install it directly from /wp-admin/plugins.php ?. Do I lose everything that I already had loaded (orders, products, etc)?
Normally, when you uninstall WooCommerce, only the plugin is deleted but your settings and other data (orders, products, etc) persist in a database. It takes an additional destructive step to delete everything. We’ve explained further in this guide – https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce.
* Note that you do not have to uninstall WooCommerce if the intention is to enable PayPal Standard. The above-shared method should work just fine.
Hi @rifat6,
This seems to be coming from the tool you’ve used to add subscriptions to your site. Could you check if you can find the plugin’s author in WP-Admin → Plugins? If yes, be sure to contact them through the support forum on their plugin page.
* If you do not find any subscriptions plugin or face any challenges with the above, please share with us your System Status from WooCommerce → Status.
Hope this helps, we’ll be happy to be of further assistance.
Many thanks.
Hi @wordpress_ian,
There was a bug in 5.7 that caused this issue in some stores.
Thus, could you first try to update to the latest WooCommerce version or the highest version in your branch? You could find the latest versions here – https://developer.woocommerce.com/releases/
* If the issue persists, kindly go to WooCommerce → Home and click “Hide this”
Link to image: https://snipboard.io/5Ej6WK.jpg
Let us know how it goes.
Thanks.
