Wired Impact

Thanks for reaching out @jeffwllms. Can you give me a little more detail about what you’re referring to? I’m not quite sure I understand.

Jonathan
Wired Impact

Thanks for letting us know @mks3251. I’m glad you were able to work it out.

Jonathan

Hi Leo,

Thanks for all of your testing. We’re going to run a manual test on our end this week to see if we can find any issues.

Would you be willing to provide us a WordPress user account on your website so we can have a look at it? If so, please fill out the form on https://wiredimpact.com/about/contact/ with your contact details and I’ll reach out with next steps.

In regards to your questions about the differences between our plugin and the backup plugin, it’s hard to know without having more details about the backup plugin. The volunteer management system uses the default WordPress cron scheduling system as well as the built-in email functions within WordPress. That said, like any piece of software, the issue could be happening in a wide number of places.

Jonathan
Wired Impact

Thanks for setting up the test Leo. And I hear what you’re saying about the logic, but unfortunately, email is a very tricky subject when it comes to websites. We’ve seen a number of situations where some emails go out, while others from the same website are blocked for various reasons.

Once tomorrow comes and goes, let us know what you found and please share anything you see from the debug logs.

I’ll be out of town until Tuesday, but should be able to get back to you by the middle of next week.

Jonathan
Wired Impact

This one is a little tricky @jeffwllms since it all depends on your theme, but it is absolutely possible to use a different template. Here’s what you’ll need to do:

1. In your theme’s files on your server look for a file called single.php (if that doesn’t exist use index.php).
2. Copy that file and rename it within your theme to be called single-volunteer_opp.php.
3. Adjust that template file however you’d like and you should see the changes appear on your site.

In case you need it, you can learn more about how WordPress handles which template to use by looking at https://developer.wordpress.org/files/2014/10/template-hierarchy.png.

Let me know how it goes and if you have any questions.

Jonathan
Wired Impact

I’m sorry to hear you’re having issues Leo. Unfortunately, email issues like this can be a real pain to troubleshoot since the issue can be caused by so many different things. There are a few things I’d suggest you try:

• Check the plugin settings to make sure the number of days in advance to send the reminder emails is a positive integer such as 3, 4, or 10.
• Make sure you have set the dates for events to take place correctly. Obviously, if the dates aren’t input correctly the reminder emails won’t be sent at the right time.
• Check with your hosting company to see if they can check that the emails are being sent. Sometimes automated emails like this can be blocked by your hosting company to prevent spam.

Let us know what you find out Leo. Good luck.

Jonathan
Wired Impact

That’s a good question @loricallen. There isn’t currently a way to automate multiple reminder emails for each opportunity, but you can manually send a second reminder email if you want using the “Email Your Volunteers” meta box within the admin.

Let me know if you have any other questions. Thanks for reaching out.

Jonathan
Wired Impact

Since we haven’t heard in a little while we’ll go ahead and mark this resolved. Don’t hesitate to reach out in the future if any questions come up.

Jonathan
Wired Impact