WFBrian's Replies - page 32

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocked IP Screen Hangs and Error Getting Location

WFBrian
(@wfbrian)

10 years, 8 months ago

That is a strange one. I’m thinking there may be an issue with your actual WordPress database. Deleting Wordfence and all table data essentially starts you from scratch with Wordfence. If the problem returns when you reinstall, the problem is most likely outside of WF. Try checking the DB’s permissions. My colleague, Matt, suggested this doc:

http://docs.wordfence.com/en/I_see_’false’_listed_instead_of_an_IP_address_in_Live_Traffic

Let me know if that helps.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Setting not blocking specified users

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

How long is your block time rule set? The blocks will eventually expire. The default time is 5 minutes. Also, keep in mind attackers can change their IP addresses and then attempt with the same username again.

If they use the same name to login, from the same IP, within the block time you have set, then they will be blocked.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Malicious file found. Is it ok to delete this file? file.php

WFBrian
(@wfbrian)

10 years, 8 months ago

Hello,

You should be able to get rid of file.php. It looks suspicious to me since I don’t have it on my test site. Run another scan after you remove.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Email alerts not complete

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Are you able to successfully send an email via the test function under Advanced Options?

http://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Send_a_test_email_from_this_WordPress_server_to_an_email_address

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocked IP Screen Hangs and Error Getting Location

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Try the connectivity testing tool at the bottom of the options page. What does it return?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] [Wordfence Alert] Problems found on

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Just to clarify, are you wanting this so you can easily see what site the alert is coming from? Are you running on multiple sites?

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocking IPs unresponsive

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

It sounds like there might be a problem writing to the database since IP’s aren’t being saved. You might want to have your hosting provider check the permissions and health of the database.

Is this a new install on your site or has it been working normally until now?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan can't continue – stored data not found after a fork. Got type: boolean

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi Rick,

Will you enable debugging mode, run a scan, and then post the last several lines here so we can see where it hangs?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence 502 Errors

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi Ed,

Sorry for the errors and slowdown. There was a power issue at the data center that should be resolved now that was causing these issues for some. Please let us know if you are still seeing any errors.

Thanks for your patience,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan Terminated with Error [502]

WFBrian
(@wfbrian)

10 years, 8 months ago

Just got word there has been an outage issue at the data center that has been intermittently affecting us. It should be resolved now. Let us know if you are still seeing any errors.

Thanks and sorry for the inconvenience.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Working with Nginx sever?

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Thanks for the question. We currently support Nginx as a reverse proxy used in front of Apache or Nginx with PHP5-FPM.

http://docs.wordfence.com/en/Wordfence_system_requirements#Web_Server

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan Terminated with Error [502]

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Have you been able to run a successful scan in the past or is this a new install?

Try running a connectivity test and see if it passes.

http://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Click_to_test_connectivity_to_the_Wordfence_API_servers

Thanks!
-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence no alerting admin logins

WFBrian
(@wfbrian)

10 years, 8 months ago

Hi,

Do you have an email address set in WordPress under Settings->General?

The issue could be with how the server is configured to send mail. Here is a post that offers up some suggestions:

https://wordpress.org/support/topic/wordfence-does-not-send-alert-emails?replies=8

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocking image bots

WFBrian
(@wfbrian)

10 years, 8 months ago

Thinking about this a little bit more…you could probably block these by using Block by Referer under Advanced Options.

http://docs.wordfence.com/en/Advanced_Blocking#How_to_block_a_referer_.28or_referring_website.29

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocking image bots

WFBrian
(@wfbrian)

10 years, 8 months ago

Thanks for the suggestion. I’ll have this added as a feature request.

-Brian

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