WFBrian's Replies - page 3

Forum Replies Created

Viewing 15 replies - 31 through 45 (of 982 total)

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Locked out from whitelisted IP address

WFBrian
(@wfbrian)

9 years, 12 months ago

You could try to whitelist your IP in IPv6 format. There are websites that will let you input the IPv4 address and will then convert to IPv6.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Can I delete this plugin without access to WP backend?

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

All you should need to do is delete the Wordfence folder via FTP. Then you will regain access to your site.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] firefox only message: "Your access to this site has been limited"

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

Are you getting the same message in a different browser?

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence alert email

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

Those are flash files. Are you using a flash player on your site? Here’s where to start with cleaning your site.

https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] What permissions should be set on htaccess file

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

The owner would definitely need read/write. Looks like you’re currently at 444. Try 644 to start (rw-r–r–).

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Error Establishing a Database Connection

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

mod_fcgid is an Apache error. Are you seeing that referenced in the Wordfence logs? It could be caused by any number of things.

Try disabling all plugins and see if you still get a database connection error. Check that your database credentials are correct, and finally try a MySQL repair.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Fatal error: Out of memory

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

That error is usually correct. On the Diagnostics page, run a memory test. Does it pass? Also, search for memory on the Diagnostics page. What are the settings listed?

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence firewall not protecting sites

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

Just to make sure, have you setup the WAF with the SiteGround specific instructions?

https://docs.wordfence.com/en/Web_Application_Firewall_Setup#SiteGround_and_other_hosts_without_.user.ini_support

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence ajax calls don't seem to be working?

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

It may be a conflict with another plugin that is not compatible with the latest version of WordPress. To troubleshoot, disable all plugins. Enable Wordfence and see if the problem persists. If not, enable each plugin until the offending plugin is located.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Trouble Updating Wordfence

WFBrian
(@wfbrian)

9 years, 12 months ago

Hi,

Try deleting the configCache.php file. You’ll need to FTP to your site and then delete.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence did not stop attack. Reservations about paying for plugin.

WFBrian
(@wfbrian)

9 years, 12 months ago

@angelalgibson Sorry to hear your site was compromised. Due to forum rules, we are unable to discuss the paid product here. We do have a dedicated email address for such questions were we can address your concerns directly. I’ll alert the Premium Support team to be on the lookout for your email.

presales(at)wordfence.com

@centech: Please start a new thread so we can troubleshoot your issue. Once topic per thread allows us to keep track of individual issues.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Another Caching Query

WFBrian
(@wfbrian)

9 years, 12 months ago

Yes, that is a good solution. Glad you got it working!

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WAF Lock not acquired

WFBrian
(@wfbrian)

10 years ago

Hi,

I checked with our developers and got this response:

File locking in PHP doesn’t work over NFS, so that’s why you’re seeing that error message. Depending on your setup, you can edit the wordfence-waf.php file to the WFWAF_LOG_PATH to any directory you’d like, so another non-networked partition should work. It just needs to be writable by the web server.

As always, make sure to make a backup before changing any files.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Another Caching Query

WFBrian
(@wfbrian)

10 years ago

Hi,

Wordfence normally plays just fine with the products you mentioned. Do you get any error messages or does it just hang? Does the scan complete when you disable W3 Total Cache? Do you have Falcon Cache enabled? If so, disable it if you are also using W3 Total Cache.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Clear Live Traffic Log

WFBrian
(@wfbrian)

10 years ago

Hi,

Turning off Live Traffic should empty the stored data. The information is stored in wp_wfhits, so if you are comfortable with MySQL you can try emptying there. Not recommended or supported though.

Thanks!
Brian

Viewing 15 replies - 31 through 45 (of 982 total)

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