Support » Plugin: Wordfence Security - Firewall & Malware Scan » Wordfence firewall not protecting sites

  • Resolved Brent.FM


    Scans do not complete and fail. Instructions have been followed for failed scans.

    Sites are being attacked and accessed regularly. WAF is “enabled and protecting”

    wp-checking and a new readme file with an extended name are being added to accounts. Siteground is the hosting provider. Sites meet all suggestions provided by siteground to keep them secure including regular account passwords changes.

    Would like to upgrade wordfence but siteground recommends sucuri. Is there something about the way the wordfence works that is not the same as sucuri? Why would siteground recommend sucuri over wordfence?

    To reproduce the problem, clean a site, change password, host at siteground and wait a week for the site to be compromised.

    many thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi,

    Just to make sure, have you setup the WAF with the SiteGround specific instructions?


    Thread Starter Brent.FM


    Hi Brian, thanks, yes, Enabled and Protecting. To be clear, I don’t think I’m alone in the hacking attempts on siteground. However, I keep everything updated, passwords are strong and my machine is clean. The attacks don’t seem to be slowed with waf and really strong options set in wf options. Our sites running ssl seem to be immune.

    Plugin Author WFMattR


    Hi Brent,

    We have a guide here, to help clean hacked sites. Some of the more aggressive scan options may find additional files, and there are more recommendations on updates, passwords, etc., which may help prevent reinfection:
    How to clean a hacked website

    Make sure to have a backup of the site before removing any files. The additional scans are more aggressive and can sometimes find false positives.

    You mentioned changing a password, but just to be sure, are you changing all passwords associated with the site? This could include the hosting control panel, WordPress, FTP (if you have a separate FTP password), and the mysql database password. Remember to update the saved password in wp-config.php when you change the database password.

    Also, check to be sure no additional users have been added within WordPress. If you can see the date/and time of any files that reappear, you might also be able to find a hint in the site’s access log, to see if another unusual file was reached at about the same time.

    -Matt R

    Thread Starter Brent.FM


    yes, scanned my machine, changed cpanel, ftp passwords, changed site passwords, kept everything up to date, ran firewall, actively blocked IPs, limited login attempts, didn’t use any unknown snippets, plugins or child theme code, ssl, etc.

    Wordfence folder / files malware links. Sucuri detects it, host detects it, wordfence does not.

    I know this is a complex issue but please, could you add something that scans files for known malware urls?

Viewing 4 replies - 1 through 4 (of 4 total)
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