WFBrian's Replies - page 16

Forum Replies Created

Viewing 15 replies - 226 through 240 (of 982 total)

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] 403 Forbidden

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Do you have any custom rules added to your .htaccess file or other plugins that write to .htaccess? Do you have Falcon caching enabled?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence Site Caching setting not changing

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi Eytan,

When settings do not save it usually indicates that AJAX is being blocked from wp-admin. Open up a javascript error console in a browser and see if there are errors when you try to save.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Unable to detect how my site has been compromised

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Usually, we see these kind of attacks from outdated themes and plugins. Make sure you remove any unused plugins or themes from your site. Update all themes and plugins that are in use. If you are on a shared hosting provider, you can be infected through other sites hosted on the same server. I’d recommend starting here:

https://www.wordfence.com/learn/how-to-clean-a-hacked-website/

Hope that helps,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] 'Leverage browser caching-problem' with Falcon. Do I need to switch to W3?

WFBrian
(@wfbrian)

10 years, 3 months ago

Niek,

Falcon does not currently include browser caching. You can use custom lines in .htaccess for this, if you like. Currently, Falcon and W3TC should not be used at the same time, as there are many possibilities of conflict when multiple caches are enabled. We’ve had similar requests and have it noted in our internal system.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Block certain usernames

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi Vicki,

Yes, there is!

http://docs.wordfence.com/en/Wordfence_options#Immediately_block_the_IP_of_users_who_try_to_sign_in_as_these_usernames

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Need help on this error

WFBrian
(@wfbrian)

10 years, 3 months ago

Check the javascript console for errors when saving. Your site may have an issue with AJAX.

https://support.wordfence.com/support/solutions/articles/1000010684-some-feature-in-wordfence-isn-t-working-what-should-i-do-

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Failure to resolve IPs

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

This could be a few things. Your hosting provider may be blocking the connection to our server or there could be a conflict in a theme or plugin you have installed. Try using the connectivity test in Wordfence options. It will let you know if your site can connect to our servers. If you’re not able to connect, you’ll want to check with your hosting company. Also, try the option to start scans remotely and see if that helps.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence HTML emails have lost their formatting

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

When did the formatting change? Was it after an update or an install of another plugin? If it was working correctly previously, then identifying when the change occurred can help track down the reason.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Block IP keeps appearing

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Is this a new installation on you site? If not, were blocked IP’s not able to post spam in the past?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] 403 errors on images after installing Wordfence

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

So you have Falcon enabled? How does the site behave if you disable Falcon? A 403 error could be the cause of incorrect permissions or possibly an issue with the httpdocs directory.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] I can not change the .htaccess

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

How are the permissions on your htaccess file configured? Is your htaccess file in a non-standard location?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WordFence appears to be caching my website?

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Error 28 is a low disk space error. You’ll want to contact your host and have them look into it. When there is low/no disk space, all sorts of weird things can occur.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Allowed memory size exhausted

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

You should have plenty of memory now. Have you adjusted memory_limit in your PHP.ini file and restarted your web server as well?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Support for Aloma Shop theme by obtheme

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi there,

Was the theme ever open source and available via the WordPress.org repository? We always recommend using themes and plugins that are actively updated and patched when new threats are discovered. It sounds to me like you know this. What would it take to update the site to a new and actively supported theme?

https://www.wordfence.com/blog/2015/06/safety-first/

Thanks for using Wordfence!
-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] How to resend "Where to email alerts" confirmation email?

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

You can change the email address under Wordfence options. After you change the address, send a test email to confirm it is working.

http://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Where_to_email_alerts

-Brian

Viewing 15 replies - 226 through 240 (of 982 total)

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