WFBrian's Replies - page 17

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence 6.0.22 seems to not block Brute force attacks !

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

There is a new maintenance release out today which I suggest trying (6.0.23). If there is still an issue after the update, please report back.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] New Error in Wordfence

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

A new version was released today. Please try updating to see if that resolves your issue.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] delete wf data checkbox does not work

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

If the checkbox to remove Wordfence data is not working, you probably have permissions issues with your database. You could try manually removing the Wordfence tables and then doing a clean install.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence make my site down

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

I’d recommend taking a look at the System Requirements first. It also talked about multi-site installs.

http://docs.wordfence.com/en/Wordfence_system_requirements

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Gone braindead – how do I load WF to multiple sites

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Since you’ve purchased the Premium version, please go to support.wordfence.com and open a support request. Due to forum rules, we are not allowed to troubleshoot paid products on this site.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scanning for weak passwords = not working?

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi Erik,

It doesn’t appear that it is functioning on your site. Will you try removing Wordfence and table data and try reinstalling the plugin? If you have any settings you want to keep, you can export before uninstalling and import after reinstalling.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan always interrupted

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

How much memory do you have allocated to your site? That error usually means not enough memory is available.

http://docs.wordfence.com/en/Wordfence_system_requirements#Memory

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Email alert for IP blocked not sent

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Have you tried sending a test email?

http://docs.wordfence.com/en/Wordfence_options#Send_a_test_email_from_this_WordPress_server_to_an_email_address

If the test works, then you should be configured correctly. Please report the results back.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Repeated login attempts

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

It is probably an infected AWS (Amazon Web Services) server (possibly an EC2 )that is launching the bot attack on your site.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scans not completing

WFBrian
(@wfbrian)

10 years, 3 months ago

Hello,

How much memory do you have allocated to your site? We recommend 128MB.

http://docs.wordfence.com/en/Wordfence_system_requirements#Memory

Your scan could also be hanging on a large file and then not completing. Are you able to see where the scan hangs?

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Deleting Possible Malicious File

WFBrian
(@wfbrian)

10 years, 3 months ago

Hi,

Do you have a backup of your site prior to the hack? You could replace that file with a good version from the backup.

There is a lot of good info at the following link that I’d recommend:

https://www.wordfence.com/learn/how-to-clean-a-hacked-website/

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] API Key Error

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Please try testing the connection to our API servers.

http://docs.wordfence.com/en/Wordfence_options#Click_to_test_connectivity_to_the_Wordfence_API_servers

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Cron key – fail

WFBrian
(@wfbrian)

10 years, 4 months ago

Greg,

Disabling config cache should take care of the issue so there is something else going on. What is different on this site compared to your other sites? Are you by chance using W3 Total Cache’s “Database cache” feature?

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Alert me when someone with administrator access signs in

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

That isn’t possible right now but I can pass it along as a suggestion. We can’t guarantee it will make it into a release but all suggestions are given consideration.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WP redirect admin url

WFBrian
(@wfbrian)

10 years, 4 months ago

Hi,

Please see this post in WPS Hide Login’s forum.

https://wordpress.org/support/topic/not-working-with-wordfence-plugin?replies=10

The plugins should work together just fine. It may be something related to your server. Does your site use Varnish?

-Brian

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