WFBrian

Hi,

Are you running on a Windows server? This might mean that your host has a version of PHP that does not support IPv6. And would be independent of the version of Wordfence.

You can check if this is the case by going to the Wordfence Options page, then scrolling to the bottom to find the link “Click to view your system’s configuration in a new window” — click the link and search for the line labeled “IPv6 Support.” (It should be in the first table.)

If it says “enabled”, let us know here.

If it says “disabled” or if it’s missing, your host would need to update PHP to include support for IPv6.

Thanks,
Brian

Hi,

If you email the file to samples (at) wordfence.com, we’ll take a look.

Thanks,
Brian

Hi Vanessa,

You may need to change “How does Wordfence get IPs” in your Wordfence options. This happens most often if the server is running a “reverse proxy,” so Wordfence needs to read the visitors’ IP addresses differently.

Details of the various options are explained here:
http://docs.wordfence.com/en/Wordfence_options#How_does_Wordfence_get_IPs

-Brian

Hi Manthan,

Looks like it may be related to a theme on your site? Make sure to update all plugins and themes. Delete unused plugins and themes.

https://www.wordfence.com/learn/has-my-site-been-hacked/

-Brian

Hi,

Try excluding the files it is getting hung up on and running another scan. Also, try disabling Live Traffic and see if that helps things. That will free up some processor overhead.

-Brian

I haven’t seen any workarounds or documentation on using them together. Generally, it’s not a good idea to implement two solutions that accomplish the same task, though I do know that mod_pagespeed works quite differently than Falcon.

-Brian

Hi,

Do you have any caching plugins enabled? You’ll need to disable those too. If you still can’t get in, it’s recommended that you open a support ticket with your hosting provider as there is probably a bigger issue.

https://support.wordfence.com/support/solutions/articles/1000010693-i-ve-locked-myself-out-of-my-site-i-ve-tried-the-email-unlock-feature-and-it-didn-t-work-what-shoul

Thanks,
Brian

Hi Glen,

That should block anyone using that username. You can also permanently block IP’s. You can do this once they are locked out and then select permanently block.

-Brian