Tim Moore
Forum Replies Created
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Forum: Plugins
In reply to: Jetpack crashed serverNo, that is the normal response when visiting the URL.
Are you running any caching plugins or a firewall on your server? Is there any proxying going on and/or ports being blocked?
Hi folks,
I’m looking into this issue.
Be aware that if you’ve recently registered a domain name or changed your DNS name servers, it can take between 24 and 72 hours (usually 24 to 48, but in rare cases it does take 72) for the changes to be fully made.
To help me diagnose this issue, wait 72 hours from the time you made DNS changes or domain registrations, then try connecting Jetpack again. If you are still seeing the same error, please report back here.
Thanks,
Tim
Thanks for reporting this. I’ll add it to your development list.
You can always report issues here in the forums or submit a ticket through http://en.support.wordpress.com/contact/?jetpack=needs-service.
Thanks,
Tim
Could you post your URL? If you’d rather keep it private, you can submit a ticket to us here and we’ll help diagnose the problem.
Thanks,
Tim
Forum: Fixing WordPress
In reply to: Jetpack not working – No statsStats should be working again, as some of you have noted. We had a technical glitch on our end that we’ve fixed. If you notice anything else, please let us know.
Thanks,
Tim
Forum: Fixing WordPress
In reply to: Jetpack site stats?Stats should be working once again. We had a technical glitch on our end that has now been fixed. Please check your Stats panel and let us know.
Thanks,
Tim
Forum: Plugins
In reply to: Jetpack crashed serverA few questions for you:
What version of PHP are you running?
Is your XMLRPC file being blocked? We can check that if you go to http://our.url/xmlrpc.php and post the response you get.
If you could post or send us the PHP error log from around the time you tried to activate Jetpack, that would be helpful.
Thanks,
Tim
Forum: Plugins
In reply to: Jetpack crashed serverIf you haven’t, you should take a look at your server’s error logs to find out what is going on. Jetpack is compatible with IIS.
What exactly happens when you install Jetpack on you server?
Forum: Plugins
In reply to: [Plugins: Jetpack] How to manage the Subscriptions?Forum: Plugins
In reply to: Jetpack wordpress.com authorization token_http_request_failedWhat is the URL to your site? If you’d prefer not to make it public, you can go here and send us a ticket with the following details:
– the URL to your site
– the error codes you are getting
– a link to this forum threadThanks,
Tim
Forum: Plugins
In reply to: Jetpack won't connectThe reason you are running into this problem is that you just registered the domain name. You need to wait between 24 and 48 hours, sometimes up to 72 hours, before the domain name is fully accessible everywhere.
If you still can not get Jetpack to connect on February 2nd, please report back here and we can further diagnose the issue.
Thanks,
Tim
Forum: Plugins
In reply to: change content of email notificationsHi Victor,
The email notification messages are handled on WordPress.com’s servers, which attempt to automatically detect the language locale that needs to be used. If for some reason this can’t be determined, it falls back to English. To help us track some stuff down, can you let me know whether you installed WordPress from WordPress.org or es.WordPress.org?
For the links in the emails, these links should be using the settings from your Settings -> General panel (WordPress Address and Site Address). Can you verify that these are correctly pointing to your blog’s domain?
Thanks,
Tim
Forum: Fixing WordPress
In reply to: WordPress.org & WordPress.comThe box in General Settings is not for your WordPress.com URL; this does not need to be changed to make Jetpack work. When you install Jetpack, a “Connect to WordPress.com” button will appear. Use that and it will connect your site to WordPress.com. No changes are necessary in your Settings area.
If you have FTP access to your site, the quickest way to fix your site is to edit your theme’s functions.php file. Open the functions.php file and right after the
<?phpat the top, add:update_option('siteurl','http://www.corzgalore.com'); update_option('home','http://www.corzgalore.com');Now visit http://www.corzgalore.com a couple of times. Your site should start working again. Once it is working again, go back to your functions.php file and remove the two lines added above.
Forum: Networking WordPress
In reply to: Database Tables Missing in Multi-siteThe upgrade process should be pulling data from the wp_blogs table. You could also look at wp_blog_versions to make sure there isn’t a stray entry for that site in there that’s fouling up the process.
Forum: Fixing WordPress
In reply to: All links redirecting to Bing.comHere’s a FAQ that has some good material for you: http://codex.wordpress.org/FAQ_My_site_was_hacked