Jeff Alvarez
Forum Replies Created
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Hi @marielyne ,
Can you try duplicating the feed and monitor. There are case-by-case issues where the feed don’t automatically refresh properly.
Creating a new feed/duplicating said feed will fix the issues.
Hi @sgoufas ,
By the looks of things it seems one of your products is causing the error or multiple products. I did an import and it had an error: JOHNY ΑΚ-7-AUT ΑΥΤΟΜΑΤΟΣ ΧΡΩΜΙΟ
It could product line around 1130, there’s no direct way to determine which product failed but the guess is around there. The total products imported is 671, so it might be line 671
Hi @18kara ,
No, if you’ve set to only include the first variant then it’ll still be considered a variant product, it’ll appear as a simple product on the XML file but when generated it’s a variant product.
Each variant you are able to set the description, see the image:
https://ibb.co/wNb7qsYC
https://ibb.co/VRvq1cD
https://ibb.co/W4cnht8fWith the newer update it’ll always refer to that specific description. If you’d like you can look into our hook/filters to make it use a different value:
function modify_product_feed_product_id($product_data) {
if (isset($product_data['id'])) {
$product_data['id'] = 'TEST_ID_12345'; // Set to a test value
}
return $product_data;
}
add_filter('adt_get_product_data', 'modify_product_feed_product_id', 10, 1);Hi @ntmaria1 ,
As for PHP configuration goes, the general recommendation is to have at least PHP 8.1 and higher memory/limit. In most cases the WordPress PHP configuration will work fine.
But the other issue of you saying the batch size change not updating, this I’m quite certain that your server is not responding correctly. Please open up your browser console head over to network tab and then try changing the batch size, admin.ajax or ajax item should show there.
And to confirm, you’ve already done basic debug and it’s not a theme/plugin conflict?
Hi @sgoufas ,
I really can’t say what’s wrong as I’m unable to replicate the behavior. Do you have a CSV file I can use to import to my local to test?
The issue with the XML, encoding error usually happens when there’s a special character in the product/description.
Hi @18kara ,
You mentioned that the product description are missing? Can you please confirm if it’s the variable items description that are missing?
If so, try using the Parent Description mappable field and see if that works.
Hi @amaurynac ,
At the moment we have no official support with custom fields, It’s likely not working as intended on the newer versions as we’ve reworked how the feeds are created/refreshed.
How is your custom field created? Via plugin or snippet? Pass on your code and I’ll take a look
Hi @louisapple ,
That’s on the Google shopping results, I believe that happens automatically when you have a regular price and sale price set.
I suggest reaching out to GMC’s support team for confirmation
Hi @jonb1987 ,
I just tested the availability date mapping with +1 weeks and it’s following the correct format of yyyy-mm-dd
https://ibb.co/kV4sG6sS
https://ibb.co/fV20RWhqYou did mention that you are using custom fields for this? Have you tried mapping it with our plugin’s mappable fields?
Also go to Admin Dashboard > settings > general and double check your date formats.
Hi @alkalidev1 ,
Based on the video, that looks like a plugin or theme conflict. Can you please run a basic debug to confirm this? Have your site only run Woocommerce, Product Feed and Storefront theme
Hi @larvafashion ,
It’s likely that the feed you are viewing is cached. Can you please visit the XML file via incognito and see if that fixes things?
If not, try duplicating the feed and ensure that the product in question has it’s sale price set(default woocommerce sale prices option)
Hi @marketingwebu ,
That’s the default outcome but these spaces are from the suffix/prefix. What you can do is on the attribute mappable settings, click said suffix/prefix, hit the right arrow key a couple times and hold backspace.
Refresh the feed and see if that works.
Hi @sokratis0 ,
I’m looking at your XML and the price seems to be correct? https://ibb.co/RT86khLH It’s listed as 246.39
Hi @stender89 ,
Can you please go to Woocommerce > Status > Logs and check for any critical errors? Also go to Woocommerce > Status > Scheduled Actions >>Failed Actions and check for any feed related schedulers.
Pass a screenshot or the full error code here so we can take a closer look on why it failed
Hi @louisapple,
That’s currently not possible and I don’t think this is supported by Google Merchant. They have their own attribute sale_price which requires a whole number without strike throughs: