Jeff Alvarez
Forum Replies Created
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Hi @eleuterio21 ,
Thanks for that info, we didn’t add any feature or limitation to the amount of rules or filters for the feeds. It sounds like the server is hanging when adding more rules.
Please go to Woocommerce > Status > Logs and check for any critical errors. Also, open your browser console check for any console errors or the network tab and see if the rules are being saved.
Hi @zmzdtc888 ,
If you are able to visit the XML fine and it has all the necessary/required attribute/fields then there’s no issue with the XML/feed.
What I suggest doing is creating a new feed, pass this new feed to Google as it’s new datasource.
“Fix your product fileThe product details in your file don’t meet Google requirements
– This means that you are missing an attribute or setting somewhere, review the error code as Google usually sends in the details on whats missingAuthentication failed. Download failed due to authentication error. Please check username and password in your feed configuration and try again
– This is usually server related, do you have settings to stop bots from reading your site? Perhaps cloudflare or built-in server configurations. https://webmasters.stackexchange.com/questions/116536/how-can-i-fix-authentication-failed-error-in-google-merchants-while-fetching-theHi @sgoufas ,
Looking at your feed it seems that everything is in order, it might just be special characters that are breaking the rendering or XML
As a test can you try creating a new BestPrice feed, without any rules or filters. Also, removing all the fields except for the Product ID https://ibb.co/20V1dFn6
This will confirm if one of your wordings(greek) are causing the error. If it still fails, then please confirm if you already done basic debug/theme/plugin conflict as I just tested the template and the XML generated fine
Hi @ntmaria1
The issue with the current XML is that when it runs every hour, it only works properly once or twice a day (producing just 5 products)
This sounds like your server is still refreshing the feed and it got caught up by the hourly refresh so it failed.
For the hourly refresh, try creating another one with it and run a simulation by forcing it to refresh early. It can be found in Woocommerce > Status > Scheduled Actions: https://ibb.co/KjH8txzLMoreover, the batch size still cannot be changed, and the rest of the settings cannot be altered either.
– This is odd, can you please further explain this? Do you mean that when you change the values it doesn’t update after refreshing the page? If this is the case it might be your server taking a while for settings to be saved ( you can check your browser console/network tab for more information)Hi @eleuterio21 ,
Rules or filters are not removed when updating our plugins. Can you pass your debug log: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
Also, go to Product Feed > Settings and run the sync settings/clear cache:https://ibb.co/PGr8wY3X
Hi @sgoufas
With encoding errors it usually means that one of your product name/description have a special character that’s breaking the XML file.
On your feed try to temporarily remove them(IE assign a static value) for testing purposes and see if that works. Also, pass on your debug log: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
And please confirm if you already done basic debug to confirm that this is not a plugin/theme conflict. As we aren’t able to replicate this behavior
Hi @sgoufas ,
By default our plugins will always use ISO 4217, this is reinforced in Google, Bing, Facebook, if custom feeds/other feeds then it’ll likely follow your site settings.
As for the empty feed. Have you confirmed that it’s not a plugin or theme conflict? Run only Woocommerce, Storefront theme and Product Feed, refresh the feed and see if its still empty. Also, view the feed via Incognito.
Hi @argolipp ,
It sounds like you are facing a critical error or plugin/theme conflict. Go to Woocommerce > Status > Logs and check for any critical errors.
Also, do a basic debug to confirm that it isn’t a conflict. Do this by only having Woocommerce, Product Feed and Storefront theme running.
And, cancel the refresh and do a manual refresh.
Hi @adamford ,
Pass on your debug log so I can review your feed setup: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
Hi @divinebox ,
To confirm, have you already tried creating a new feed? Also, you can test the automatic refresh by going to Woocommerce > Status > Scheduled Actions >> Pending force the run and see if the feed refresh the issue with empty feeds is replicable.
If not, then; it’s likely something else on your server that’s causing the feed refresh to be empty. Also, try once a day refresh.
By default our plugins prices will always include tax unless specified otherwise. With shipping unless you set the prices as non taxable then it won’t add any tax: https://www.loom.com/share/99921e72c2344596b9fecab781e07afa
Hi @ntmaria1 ,
Call to a member function addChild(), this error was already resolved previously versions but I do notice that you have have multiple rules and filters.
This can contribute to the missing products. Can you please try creating a new skroutz feed without any rules or filters?
See if that fixes things:
Hi @rudolfl ,
We aren’t able to provide further support regarding the currency as we have Elite plugins that have integrated features with multicurrency.
You could try using a hook to modify how the values are set on the feed:
function modify_product_feed_product_id($product_data) {
if (isset($product_data[‘id’])) {
$product_data[‘id’] = ‘TEST_ID_12345’; // Set to a test value
}
return $product_data;
}
add_filter(‘adt_get_product_data’, ‘modify_product_feed_product_id’, 10, 1);Hi @hectorbe
Please go to Woocommerce > Status > Scheduled Actions, check the failed options and look for product feed pass on a screenshot of the reason why it failed.
Also go to Woocommerce > Status > Logs and check for any critical errors, cross check the date with the failed scheduled actions
Hi @divinebox ,
No callback registered might be that the feed’s id isn’t being properly added. Go to Product Feed Pro > Settings and run the sync feed and clear attribute cache.
If that don’t work try creating a new feed. Also, go to Woocommerce > Status > Logs and check for any critical error logs related to our plugin (cross check the time stamp of the failed scheduled actions)