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Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Trouble viewing WooCommerce order emails on mobileHi @pexys to clarify – you can also try setting the New Order email to plain text at WooCommerce > Settings > Emails > New Order > Email type.
Hope that helps!
Forum: Plugins
In reply to: [WooCommerce] WP rest api Product information not gettingA 401 error indicates that you’re unauthorized to access the information – is there a security plugin or similar on the site? That could block the request.
You can try troubleshooting with something like Postman to get more details: https://learning.getpostman.com/docs/postman/sending_api_requests/troubleshooting_api_requests/
Hope that helps!
Forum: Plugins
In reply to: [WooCommerce] Trouble viewing WooCommerce order emails on mobileHi there, sorry to hear the problem persists. I tested in Mail on my iPhone running iOS 12.2 and was unable to reproduce.
Please try setting the emails to plain text rather than HTML.
Forum: Plugins
In reply to: [WooCommerce] How to disable product shop archive pages?The shop page is not an actual page, but rather dynamic content that populates with a list of your products. While on the front-end you may be able to page through, you’ll see these are not found in your dashboard.
If you’d still like to deactivate the shop page, you can do that at WooCommerce > Settings > Products – General
There you’ll see a drop-down to select which page is used as the shop page – using the x to remove the selection will deactivate the shop page.
The 100+ pages are likely coming from elsewhere however, can you provide any more information about them? What are they called, and where do you see them?
Forum: Plugins
In reply to: [WooCommerce] Did WooCommerce break with latest updates?Hi there, no, WooCommerce didn’t break with the latest update, sometimes you’ll see a warning like this as result of a conflict with another plugin, or possibly your theme.
Note that it’s a warning only, and shouldn’t affect the operation of your site.
On your site, I saw this message: /home/purplepa/public_html/addondomains/wisdomseekers.net/public_htm/wp-content/plugins/woo-seo-addon/src/Core/MetaEngines/LinkedData.php on line 85
That indicates there’s an issue with the Woo SEO Addon plugin.You can reach out to your host for assistance in hiding these messages from the front-end of your site, or turn them off in WP_DEBUG if you are familiar.
Forum: Plugins
In reply to: [WooCommerce] Product Layout DisplayHi Dale, rather than a plugin or extension, you could use a theme to achieve a similar look to the sites you’ve linked above.
I searched ‘WooCommerce gallery theme’ and found this one, for example: https://themeforest.net/item/darren-photography-woocommerce-compatible-wordpress-theme/20015583
Hope that helps!
Forum: Plugins
In reply to: [WooCommerce] Problem with tax not being appliedHi Patrick, sorry to hear about the trouble! To clarify, you’re unable to reproduce this, and the issue appears intermittent.
Have you been able to identify any common element between the affected orders? For example, a specific product or particular province that’s affected?
Are you using automated taxes or have you entered the rates manually?
You can enable debug for the automated rates at WooCommerce > Status > WooCommerce Services. There you’ll also find logs which may help understand what’s happening there.
Thanks for the confirmation. Could you open a ticket about this so we can take a closer look at your set up there and get additional details please? Then we can determine next steps.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Compatibility With 5.1.1Hi Sean,
Thanks for reaching out. While the headers of this plugin have not yet been updated to reflect that testing has been completed, we have been using Stripe with 5.1.1 for several weeks now and it is working as expected.
As always we’d recommend making a backup and testing out the update on your staging site before going live.
Hope that helps!
Thanks for the link, that looks like a great service. While the Stripe plugin is not built for compatibility with this service, it might be possible with some customization.
I would recommend reaching out to one of our vetted developers on our Customizations page (https://woocommerce.com/customizations/).
Alternatively, if you are comfortable with coding yourself and have questions, you can join the WooCommerce Slack Community (https://woocommerceslack.herokuapp.com), or the Advanced WooCommerce Facebook group (https://www.facebook.com/groups/advanced.woocommerce).
Forum: Plugins
In reply to: [WooCommerce] Woocommerce variable product price not showingThanks, I see what you mean. I don’t recognize the buttons you have there to change the variation – there is something adding additional functionality.
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.
Forum: Plugins
In reply to: [WooCommerce] Previous Orders Listed on Front endHi @reto_wittweryahoode, did you have a chance to do the conflict testing as Shane suggested?
Health Check (https://wordpress.org/plugins/health-check/) is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. You can use this to help with your testing.
Let us know what you see with just WooCommerce running on the Storefront theme.
Forum: Plugins
In reply to: [WooCommerce] Shipping is SOOO confusingThanks for the details.
Please take a look here for info on how to configure this plugin for shipping: https://www.wpdesk.net/docs/
Their support team will be best placed to help you troubleshoot the issue as they have the in-depth knowledge of their plugin.
Forum: Plugins
In reply to: [WooCommerce] Shipping is SOOO confusingHi @teespurplemartinishop, please provide more specific details so we can assist. * What did you expect to happen, and what happened instead?
* How did you set up the shipping by amounts–What method did you use?
* Please include a screenshot of your shipping method settings (I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL here).Forum: Plugins
In reply to: [WooCommerce] Woo Commerce Product Attributes & VariationsHi @amawebcreations, sorry to hear about the trouble. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.