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Forum Replies Created
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Hi @xanathon, please open a ticket with us so we can direct your question to the plugin support team:
Forum: Plugins
In reply to: [WooCommerce] Getting help on WC forumHi @magicpowers, I’m sorry to hear you’ve had a frustrating experience.
While the developers themselves do sometimes answer forum posts, each month a different WooCommerce support team also monitors the forums to answer as many posts as we can. We are small teams of about 12 people, and we support quite a few plugins in these forums, so it’s not really possible to provide an estimate of how long one can expect to wait for help as that varies depending on volume and other factors.
I see we have already answered the two other posts you’ve mentioned here. Please note that as you are using our WooCommerce PayPal plugin, you can also contact us via ticket for questions relating to that plugin and/or WooCommerce core: https://woocommerce.com/my-account/create-a-ticket/
Hope that helps 🙂
Forum: Plugins
In reply to: [WooCommerce] WC 3.7.0 saving payment changed – plugin compatibility issueHi @vyskoczilova, please take a look at this PR from the release which relates to how the settings are saved: https://github.com/woocommerce/woocommerce/pull/23091
For the full list of changes in this release, see: https://en-ca.wordpress.org/plugins/woocommerce/#developers
You can also join the WooCommerce Slack Community to chat with other developers who may have run across the same issue: https://woocommerceslack.herokuapp.com
Forum: Plugins
In reply to: [WooCommerce] Bank transfer – printing invoice without login?Hi @pumpulisukka, I tried to replicate this but I wasn’t able to see the problem. Could you provide some more details please:
– how are you printing the invoice?
– are you doing this as the customer or the admin?Please provide the steps so we can help you figure out a solution, thanks.
Forum: Plugins
In reply to: [WooCommerce] Free Shipping based on pre-tax AmountHi @mistyk73, usual behaviour is for WooCommerce to calculate based on pre-tax amount. I just tested to confirm this on my site.
There could be something in your set up that’s changing the way this works. Please follow the steps here to test for a conflict to confirm: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
If it’s still happening with only WooCommerce active on the Storefront theme, let us know more about your tax settings in your reply.
Forum: Plugins
In reply to: [WooCommerce] Fixed Shipping 1 or More Spesific ProductsHi @simon4, you can do this with Table Rate Shipping: https://woocommerce.com/products/table-rate-shipping/
This plugin allows you to set rules for shipping based on the items in the basket. For details of how the rates can work, see: https://docs.woocommerce.com/document/table-rate-shipping/#section-6
Hi @cmsnext this is normal, however it should not cause server load. It is a background processing queue. For details, see: https://actionscheduler.org/
If you change it to something higher, then scheduled actions may not run exactly when you are expecting, but be delayed by the amount that you increase the interval.
Forum: Plugins
In reply to: [WooCommerce] Order complete Email not sent to client’s emailHi @orhadar, it might be possible to pull the PayPal address back into WooCommerce however this would require customized code.
Normally, the New Order email which is sent to the customer includes the download link. This should work even for a guest user who does not register.
Have you modified your checkout to remove the billing email field? Please try adding that back and testing to confirm the link is sent to a guest customer.
Forum: Plugins
In reply to: [WooCommerce] Download link not working after recent updateHi @magicpowers,
Most importantly – I have never seen the IPN order completed image shown in your post. even when I test the purchase myself, I don’t see anything like that.
To clarify, this image is a screenshot of an order note. As you say, the customer would not have access to this, but it can help you to diagnose what’s happening.
Instead of relying on IPN to notify your site that the customer has paid (which makes the link available), a good solution is to use PDT (payment data transfer) instead.
Please refer to the steps here to set this up: https://docs.woocommerce.com/document/paypal-standard/#section-30
Once this is in place, the payment information will update faster, making the link instantly available on the confirmation page.
Hi @webdevtestus, to have it wrap around the whole product/image/text you’d need to rework the page template so all those items are together in a block.
However, I checked the code and it’s working for me on desktop – I don’t see the box around the text when I add your code to the inspector. Please test in an incognito browser, perhaps you were seeing a cached version.
Forum: Plugins
In reply to: [WooCommerce] Hot to modify WooCommerce button@enri13 I’m not sure what you mean by personalized, could you explain how you’d like the link to work?
Forum: Plugins
In reply to: [WooCommerce] Change standard value for inventory listboxHi @bjoeres, while I’m not sure how you’d customize the code to make this the standard, note that you can update this field for existing products either by bulk-editing from the products page, or by uploading a CSV.
Hi @fotske, this is most likely a problem with the way WPML is interacting with WooCommerce. Could you test how it works without WPML – when you make a new order, does the email come in French? If so then WooCommerce is working correctly.
Please contact WPML support for assistance on how to correct this, they should be able to help: https://wpml.org/get-help/
Forum: Plugins
In reply to: [WooCommerce] Variations and Stock StatusThat’s correct, these changes were not applied to variable products so what you are seeing is expected.
Forum: Plugins
In reply to: [WooCommerce] Product Variations/Options helpYou’d place it in your theme’s functions.php file.
Or it can be easier/safer to use a plugin that handles it for you, like Code Snippets: https://en-ca.wordpress.org/plugins/code-snippets/