Sovrn

Forum Replies Created

Viewing 15 replies - 46 through 60 (of 177 total)
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  • Forum: Reviews
    In reply to: [WordPress Related Posts] New Versions Adds Un-Removable Box
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @ajohnclark,

    Thanks for reaching out to sovrn support and we apologize for any inconvenience that the update has caused.

    If you could provide us with a little more information regarding the problem that you are having and how the upgrade has changed what you are used to seeing that would be very helpful!

    Please also feel free to email us directly at ea-support@sovrn.com and we would be happy to provide specific screenshots and further information detailing the proper functionality of the plugin and what you should be seeing on your end.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Version 3.6.4 Update
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @jasonblackdog & @sergeigr,

    Thank you both for your help. Which php version are you using?

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Version 3.6.4 Update
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @jasonblackdog and @sergeigr,

    We appreciate you sharing this information with us. Our engineering team believes that we have found the root of the problem and is working on a fix for the line 130 syntax error. What version of php are you using?

    We would love to get a better understanding of how you went about deactivating or removing the plugin from the page as the error appears to hinder admin panel operations.

    Feel free to respond here or email us directly. Thank you for all of your help.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Version 3.6.4 Update
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @sergeigr,

    Thank you for reaching out and we apologize for the inconvenience! To help our engineers investigate the problem, can you provide us with more detail about the breakage you encountered? Are you currently using any other custom settings on your site? If you could email us directly at ea-support@sovrn.com we would love to help you troubleshoot further! Any additional information would be helpful and very much appreciated.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Version 3.6.4 broke my site
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @ande1352,

    We apologize for this inconvenience!

    If you could reach out to us directly at ea-support@sovrn.com with as much detail as possible about your breakage that would be incredibly helpful. Are you currently using any other custom settings on your site?

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Bug in wordpress-23-related-posts-plugin
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @imzeesaqib,

    Thanks for reaching out to us here at sovrn support and we apologize for any issues that you are experiencing!

    To help our engineers investigate the problem, can you provide us with more detail about the breakage you encountered? Are you currently using any other custom settings on your site? If you could email us directly at ea-support@sovrn.com we would love to help you troubleshoot further! Any additional information would be helpful and very much appreciated.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Version 3.6.4 broke my site
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @fernandot,

    Thanks for reaching out to us here at sovrn support and we apologize for any issues that you are experiencing!

    To help our engineers investigate the problem, can you provide us with more detail about the breakage you encountered? Are you currently using any other custom settings on your site? If you could email us directly at ea-support@sovrn.com we would love to help you troubleshoot further! Any additional information would be helpful and very much appreciated.

    Best,
    Sovrn Support

    Forum: Reviews
    In reply to: [WordPress Related Posts] Latest update broke my site!
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @kirstyb,

    Thanks for reaching out to us here at sovrn support and we apologize for any issues that you are experiencing!

    To help our engineers investigate the problem, can you provide us with more detail about the breakage you encountered? Are you currently using any custom settings on your site? If you could email us directly at ea-support@sovrn.com we would love to help you troubleshoot further! Any additional information would be helpful and very much appreciated.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Result Order
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @eangulus,

    The plugin was not built with any prioritization parameters regarding what populates after a search. This means that it automatically defaults to what is returned from WordPress’ database and weight cannot be placed on any specific form of content searched.

    This is a great enhancement request and one that our dev team is looking into as we build out and update our suite of plugins. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] search results page
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @amadhav1,

    The plugin was not built with any prioritization parameters regarding what populates after a search. This means that it automatically defaults to what is returned from WordPress’ database.

    This is a great enhancement request and one that our dev team is looking into as we build out and update our suite of plugins. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] incompatibility with Divi theme?
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @fran330,

    Thanks for reaching out to us with your inquiry! Unfortunately, our plugins are not currently compatible with any paid for themes or subscriptions.

    Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Reviews
    In reply to: [Search Everything] Finally! Search works on my custom post types!
    Plugin Author Sovrn

    (@sovrn)

    8 years, 11 months ago

    Hi @henktheninja,

    We are so glad to hear that you enjoy the plugin!

    We would also love to help you troubleshoot the issue that you are having with your disappearing menus. Please feel free to reach out to us directly at ea-support@sovrn.com with as much information that you can throw our way!

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] how to add search box
    Plugin Author Sovrn

    (@sovrn)

    8 years, 12 months ago

    Hi @dkirmis,

    We would love to help you take a closer look into this issue. Please email us directly at ea-support@sovrn.com so that we can get more specific information like your domain URL, browser, WordPress / PHP version, and any further admin details.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Test search works but regular search doesn’t
    Plugin Author Sovrn

    (@sovrn)

    8 years, 12 months ago

    Hi @dkirmis and @znieting,

    The search everything plugin was designed to search your website with no external search properties. If you’re experiencing an external search engine, it might be a browser extension/widget that is overriding this functionality. If you try it out on a different browser, or if you’re in chrome, in incognito mode, or with all browser extensions disabled does it still happen?

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] how to add search box
    Plugin Author Sovrn

    (@sovrn)

    8 years, 12 months ago

    Hi @dkirmis,

    Thanks for reaching out to sovrn support with your inquiry.

    In order to place the widget into your sidebar simply select the Appearance option from your toolbar and choose Widgets. Here you will be able to drag the Search Everything widget into the Content Sidebar section of the dashboard. Please make sure that the widget is activated within your Plugins tab.

    If you have any further questions please don’t hesitate to reach out directly at ea-support@sovrn.com.

    Best,
    Sovrn Support

Viewing 15 replies - 46 through 60 (of 177 total)
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