Support » Plugin: WordPress Related Posts » Version 3.6.4 Update

  • ResolvedPlugin Author Sovrn

    (@sovrn)


    Yesterday afternoon, an update of WordPress Related Posts was pushed out to our users. Since that time, we have received several concerns that the update is causing errors and breakages on domains with certain customizations. We are aware of the issue and actively working with each publisher on a solution. If you experience any issues with the 3.6.4 update please reach out to us directly at ea-support@sovrn.com. We apologize for any inconvenience that this is causing our publishers.

    Sovrn Support

    • This topic was modified 4 years, 6 months ago by Sovrn.
Viewing 15 replies - 1 through 15 (of 16 total)
  • Sorry, but I have to uninstall the plugin as its new version caused the crash of my website. Iwill wait for a more stable version.

    Plugin Author Sovrn

    (@sovrn)

    Hi @sergeigr,

    Thank you for reaching out and we apologize for the inconvenience! To help our engineers investigate the problem, can you provide us with more detail about the breakage you encountered? Are you currently using any other custom settings on your site? If you could email us directly at ea-support@sovrn.com we would love to help you troubleshoot further! Any additional information would be helpful and very much appreciated.

    Best,
    Sovrn Support

    Hello @sovrn,

    We are experiencing a fatal error as well and had to remove the plugin to get our website back online. This is the error message we are receiving:

    Parse error: syntax error, unexpected '[', expecting ')' in /path_to_server/wp-content/plugins/wordpress-23-related-posts-plugin/config.php on line 130

    Line 130 looks like this -> $wprp_mp->create_profile([], "wprp");

    Please let me know if theres an update/fix to this.

    Thank You,
    Jason

    • This reply was modified 4 years, 6 months ago by jasonblackdog.

    I had the same problem as @jasonblackdog

    Plugin Author Sovrn

    (@sovrn)

    Hi @jasonblackdog and @sergeigr,

    We appreciate you sharing this information with us. Our engineering team believes that we have found the root of the problem and is working on a fix for the line 130 syntax error. What version of php are you using?

    We would love to get a better understanding of how you went about deactivating or removing the plugin from the page as the error appears to hinder admin panel operations.

    Feel free to respond here or email us directly. Thank you for all of your help.

    Best,
    Sovrn Support

    Hi @sovrn,
    Thanks for the reply. In my case, I used FTP to remove the plugin files from the plugins folder. This then allowed the wp admin to start working again. Also, the code on 130 also happens on line 138. I attempted to comment those lines out and then it threw an error on line 40 of that same file. Thanks for looking into this.

    Thanks again,
    Jason

    I just restored the website using the yesterday’s backup.

    Plugin Author Sovrn

    (@sovrn)

    Hi @jasonblackdog & @sergeigr,

    Thank you both for your help. Which php version are you using?

    Best,
    Sovrn Support

    Вчера обновила плагин WordPress Related Posts до версии 3.6.4 ( Автор: Sovrn, zemanta ). Он у меня вывел 2 строки похожих записей в конце статьи – до кнопок соц. сетей и после. Одна раньше так и стояла, а как удалить вторую? Но это еще не все, сайт выпал из выдачи (по данным статистики) пока я не деактивировала плагин. Ушла полностью колонка справа на страницах записей, не вникала, что еще было повреждено. Просто восстановила резервную копию до обновления плагина. На днях планирую подобрать другой плагин для похожих записей. Но вчера был кошмар, так как никто из вебмастеров не знал, как помочь.

    I have same problem.
    PHP version: 5.3.3

    Hello @sovrn,
    I am using PHP version 5.3.29 on my server. Hope this helps.

    Thank you,
    Jason

    • This reply was modified 4 years, 6 months ago by jasonblackdog.
    Plugin Author Sovrn

    (@sovrn)

    We’ve found the problem.

    Our latest plugin update, 3.6.4, will not work properly with sites on PHP 5.3.* or older. It requires PHP 5.4 or higher to function properly. 99.9% of our users meet this PHP requirement, but a few users are on PHP 5.3.* or older and are encountering problems.

    If your site runs on the older PHP 5.3.* you can still use our previous plugin version, v3.6.3, without problem. It can be downloaded directly from WordPress at: https://wordpress.org/plugins/wordpress-23-related-posts-plugin/advanced/

    We apologize for the inconvenience this has caused some of you, and want to thank you all for helping us in discovering and diagnosing the problem.

    Today we will update our readme to list PHP 5.4 or newer as a requirement for our future plugin updates. Additionally, we will build in functionality for the plugin that checks PHP version on activation and only allows activation to complete if the minimum PHP version is running on the site (if an older PHP version is detected, it will display a message directing users to our plugin version 3.6.3).

    Thank you for your understanding and help.

    Sovrn Support

    Thanks @sovrn.

    I also had this issue. I’ve used the link above (https://wordpress.org/plugins/wordpress-23-related-posts-plugin/advanced/) to download version v3.6.3 and then used my ftp program to upload to server. Luckily it didn’t take too long to sort, just got the WordPress Update notification. I also worry about the security of my site, by not keeping all my plugins to the latest versions.

    Ritter Knight

    (@thundermarketing)

    While I applaud the fact the author wants to move on from 5.3, the deliberate act of doing so in a point release is borderline reckless. What’s next, going from 5.4 -> PHP 7 in 3.6.5?

    The new version should have been 3.7, not 3.6.4.

    I would expect some breakage in a feature release but not a point release.

    • This reply was modified 4 years, 5 months ago by Ritter Knight.
Viewing 15 replies - 1 through 15 (of 16 total)
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