Sovrn

Hello @jsd219,

Thank you for your inquiry, and I apologize for the delayed response. In order to set an image for blog posts that do not have an image associated with them, please do the following:

Open up the edit page of one of your blog posts, open the ‘Screen Options’ drop-down menu on the top right corner and tick the box next to ‘Custom Fields’. A new widget called ‘Custom Fields’ should appear just below your editor, where you can add a new name (e.g. “Related_Posts_thumbnails”) and a value (link) to the image which you would like to use as a thumbnail for that particular blog post.

Finally, go to your plugin settings and tick the box next to ‘Use custom field for thumbnails’ and select the “Related_Posts_thumbnails” custom field value (or whatever you chose to name it).

I hope this information helps, and please feel free to reach back out with any additional questions you may have.

Regards,

Sovrn Support

Hello @asoaresfil,

Thank you for your inquiry and I apologize for the delayed response. In order to adjust the distance between the bottom of your post and the ‘Related Posts’ title, you will do the following:

On the lefthand side of your WP blog, Choose settings => Related Posts. Once in the Related Posts settings, you should see a drop down for ‘Advanced Settings’. Under ‘Customize’, make sure ‘enable custom CSS’ is selected. In the CSS box below all of default CSS, you will add the following:

.wp_rp_wrap .related_post_title
{
margin: 50px 0px 10px !important;
}

I hope this information helps, and please feel free to reach out with any additional questions you may have!

Regards,

Sovrn Support

Hello @mtnweekly,

Thank you for your inquiry, and I apologize that you are experiencing this error. If you could please email ea-support@sovrn.com answering the following questions, it will help us to better troubleshoot the issue.

What version of the tool are you using?
What browser are you using?
When did the issue start?
In addition, if you have any screenshots to provide of the error message, that would be helpful as well.

Thank you again for your patience in resolving this issue.

Regards,
Sovrn Support

Hello @teapotteapot,

Thank you for your inquiry, and I apologize that you are experiencing this issue with the Related Posts by Sovrn plugin.

It is possible that the plugin is clashing with Theme X. If you could respond to us at ea-support@sovrn.com, answering the following questions, it will better help us to troubleshoot the issue.

What version of the Related Posts by Sovrn tool are you using?
What browser are you using?
When did this issue start?
In addition, if you could provide any screenshots of the issue that would be great.

Thank you in advance for your patience in resolving this issue.

Regards,
Sovrn Support

Hello @kimberlygauthier,

Thank you for your inquiry, and I apologize for the delayed response. If you are still seeing images that are ‘graphic in nature’, and would just like to use the article titles, you change change the format under settings – Related Posts by Sovrn – Theme Settings and choose ‘Plain (your own CSS)’ option. That will remove any images from your Related Post content.

If you have any additional questions, please feel free to reach out to us at ea-support@sovrn.com.

Regards,
Sovrn Support

Hello @ldesherl,

Thank you for your inquiry, and I apologize that you are experiencing issues with you Related Posts plugin.

Would you please email ea-support@sovrn.com at your earliest convenience so we can resolve the issue you are experiencing?

Thank you in advance for your patience in resolving this matter.

Regards,

Sovrn Support

Hello,

Thank you for your inquiry and I apologize that you have lost functionality of the Related Posts tool. Without more knowledge of the issue that is happening, it is hard to troubleshoot. Would you please be able to email ednet@sovrn.com and the API key of the user experiencing this issue?

Thanks in advance for your help in resolving this issue.

Regards,
Sovrn Support