Sovrn

Hi @stevebethere2,

We sincerely apologize for the inconvenience and appreciate your feedback on the new plugin update. Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, the team is looking into options in regards to the Related Content by Sovrn beneath the post creation box.

Please do not hesitate to reach out with any further questions or concerns directly at ea-support@sovrn.com.

Best,
Sovrn Support

Hi @jtcote and @paliomalakas,

Unfortunately, this is not currently a feature that we have available for the Search Everything plugin.

Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout and we will make sure to take your feedback into consideration when updating.

Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

Best,
Sovrn Support

Hi @theivo,

We have discovered the origin of the problem: our latest update did not migrate the settings from the previous version. We have patched the current version with the fix, and have implemented a new quality control for future releases to ensure this does not happen again.

We recommend restoring the custom setting that you have lost from an earlier backup (local or from your hosting provider), if available. Thereafter you can update the plugin to our most current version (which as of this writing is our patched v3.6.4).

We apologize for the inconvenience this issue has caused and appreciate your patience. If you have any further questions please do no hesitate to reach out directly at ea-support@sovrn.com.

Regards,
Sovrn Support

Hi @easternkicks & @bozzmedia,

Thank you for providing us with this information and, again, we apologize for the inconvenience the update has caused.

Our engineering team has determined the cause of the customization settings revert and is in the process of preparing a plugin release to prevent more CSS overwritten issues. They are also investigating whether or not there is a way to recover the previous customization settings.

As soon as the problem has been corrected we will update this thread. We appreciate your patience and understanding.

Best,
Sovrn Support

Hi @monkey050,

Thanks for reaching out to sovrn support and we apologize for the inconvenience.

Our latest plugin update will not work properly with sites on PHP 5.3.* or older. It requires PHP 5.4 or higher to function properly.

If your site runs on the older PHP 5.3.* you can still use our previous plugin version, without any problems. It can be downloaded directly from WordPress at: https://wordpress.org/plugins/zemanta/advanced/

Today we will update our readme to list PHP 5.4 or newer as a requirement for our future plugin updates. Additionally, we will build in functionality for the plugin that checks PHP version on activation and only allows activation to complete if the minimum PHP version is running on the site (if an older PHP version is detected, it will display a message directing users to our plugin version 3.6.3).

Thank you for your understanding and help.

Sovrn Support

We’ve found the problem.

Our latest plugin update, 3.6.4, will not work properly with sites on PHP 5.3.* or older. It requires PHP 5.4 or higher to function properly. 99.9% of our users meet this PHP requirement, but a few users are on PHP 5.3.* or older and are encountering problems.

If your site runs on the older PHP 5.3.* you can still use our previous plugin version, v3.6.3, without problem. It can be downloaded directly from WordPress at: https://wordpress.org/plugins/wordpress-23-related-posts-plugin/advanced/

We apologize for the inconvenience this has caused some of you, and want to thank you all for helping us in discovering and diagnosing the problem.

Today we will update our readme to list PHP 5.4 or newer as a requirement for our future plugin updates. Additionally, we will build in functionality for the plugin that checks PHP version on activation and only allows activation to complete if the minimum PHP version is running on the site (if an older PHP version is detected, it will display a message directing users to our plugin version 3.6.3).

Thank you for your understanding and help.

Sovrn Support

We’ve found the problem.

Our latest plugin update, 3.6.4, will not work properly with sites on PHP 5.3.* or older. It requires PHP 5.4 or higher to function properly. 99.9% of our users meet this PHP requirement, but a few users are on PHP 5.3.* or older and are encountering problems.

If your site runs on the older PHP 5.3.* you can still use our previous plugin version, v3.6.3, without problem. It can be downloaded directly from WordPress at: https://wordpress.org/plugins/wordpress-23-related-posts-plugin/advanced/

We apologize for the inconvenience this has caused some of you, and want to thank you all for helping us in discovering and diagnosing the problem.

Today we will update our readme to list PHP 5.4 or newer as a requirement for our future plugin updates. Additionally, we will build in functionality for the plugin that checks PHP version on activation and only allows activation to complete if the minimum PHP version is running on the site (if an older PHP version is detected, it will display a message directing users to our plugin version 3.6.3).

Thank you for your understanding and help.

Sovrn Support