Sovrn

Forum Replies Created

Viewing 15 replies - 61 through 75 (of 177 total)
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  • Forum: Plugins
    In reply to: [Search Everything] Problem with filtering posts by category
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @idccomm,

    Thank you for reaching out to sovrn support with your inquiry and filling us in on your issue.

    A case has been created for our dev and engineering team to take a closer look at the filter property. As soon as confirmation of a fix has been provided I will reach back to you directly with further instructions. This should not have an impact on search results when a user is searching the site but our team will test the product on the backend as well to make sure.

    Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Showing Related Posts on Custom Post Types
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @shannonmattern,

    Thanks for reaching out to sovrn support with your inquiry!

    Instead of using the thread above, I would recommend taking a look at this link for plugin editing.

    https://codex.wordpress.org/Plugins_Editor_Screen

    Creating custom environments like this can become very technical and difficult in regards to future troubleshooting if you don’t have much experience with editing PHP code. It is not something that we recommend to publishers without a dedicated dev team. If you have any further questions please don’t hesitate to reach out directly at ea-support@sovrn.com.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Different relaited post in post and widjet?
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @ecilopx,

    Thanks for reaching out to sovrn support with your inquiry, we would love to get some more specifics from your regarding your request. Please feel free to email ea-support@sovrn.com directly and we can continue to help you troubleshoot from there!

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Not translated
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @renrique,

    In order to change the title ‘Related Posts’, you will click ‘Settings’ on the left-hand column of your blog, and select ‘WordPress Related Posts’. From there, it should bring you to a settings page, where you will see: ‘Related Posts Title’, within the text box to the right you can translate the title to your choosing. Don’t forget to hit ‘Save’ at the bottom of the page when you are finished.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Problem
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @mrmaker,

    Thanks for reaching out to sovrn support with your inquiry. You most certainly can! Tags should allow the Search Everything plugin to properly filter your requests and search through each product.

    If you have any other specific questions, please do not hesitate to reach out to us directly at ea-support@sovrn.com.

    Best,
    Sovrn

    Forum: Plugins
    In reply to: [Search Everything] Conflict with plugin facetWP
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @off-site-services,

    Thank you for your inquiry. Unfortunately, you are correct. Search Everything by Sovrn is not compatible with facetWP or other WooCommerce extensions.

    My apologies for any inconvenience this may cause, and if you have any additional questions, please don’t hesitate to reach out to us at ea-support@sovrn.com.

    Regards,

    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Conflict with bbPress
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @enquirer32,

    Thank you for your inquiry. Unfortunately, you are correct. Search Everything by Sovrn is not compatible with BBPress.

    My apologies for any inconvenience this may cause, and if you have any additional questions, please don’t hesitate to reach out to us at ea-support@sovrn.com.

    Regards,

    Sovrn Support

    • This reply was modified 9 years ago by Sovrn.
    Forum: Plugins
    In reply to: [Search Everything] Woocommerce ‘Search Orders’ stops working after the plugin update
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello all,

    I just wanted to provide a quick update on the plugin issues above.

    Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Searching in revisions
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @martinaxeljohansson,

    Thanks for bringing this bug to our attention! It would appear that the issue you are experiencing has to do with the stored memory within our backend server.

    In taking a closer look at your request, we have determined that it calls for technical escalation. A case has been created for our dev and engineering team. As soon as confirmation of a fix has been provided I will reach back to you directly with further instructions.

    Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Result Order
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hi @eangulus,

    Thanks for reaching out to sovrn support with your inquiry!

    You have the ability to change what kind of information populates in your searches within the Search Everything plugin settings. I would simply recommend removing ‘Search Every Attachment’ from your checked boxes within the Search Everything Basic Configuration section. This will allow your Posts & Page results to populate instead.

    If you have any further questions please do not hesitate to reach out to us directly at ea-support@sovrn.com.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Search Everything] Empty search not working
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello,

    Thank you for your inquiry and we apologize for any inconvenience this may be causing.

    In taking a closer look at your request, we have determined that it calls for technical escalation. A case has been created for our dev and engineering team. As soon as confirmation of a fix has been provided I will reach back out here with further instructions.

    Our Engineering team is currently in the process of building out and updating our suite of plugins in an effort to consolidate our technologies as well as enhance the overall user experience. As such, our most relevant solution may be an upcoming rollout.

    Please feel free to check back in for any new technological updates at any time and do not hesitate to follow up with any further questions.

    Best,
    Sovrn Support

    Forum: Plugins
    In reply to: [Related Posts by Sovrn] Align content at center of the page
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello @zatur90,

    In order to center Related Posts block in the page, please try the following in the custom CSS:

    .zem_rp_content {
    margin-left: 5vh;
    }

    Try playing around with the left-margin, and it should center your Related Posts block.

    If this still does not resolve your issue, please feel free to email us at ea-support@sovrn.com.

    Regards,

    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] Link in the same window
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello @sergeyivanov102873,

    Thank you for your inquiry! If you could email us at ea-support@sovrn.com at your earliest convenience, we would be happy to assist you with your request.

    Regards,

    Sovrn Support

    Forum: Reviews
    In reply to: [WordPress Related Posts] Excellent Plugin
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello @seomatic,

    Thank you! So glad you are enjoying the plugin! If you have any questions, please feel free to reach out to us at ea-support@sovrn.com.

    Regards,

    Sovrn Support

    Forum: Plugins
    In reply to: [WordPress Related Posts] URL not updated in related posts
    Plugin Author Sovrn

    (@sovrn)

    9 years ago

    Hello @glaucod,

    Thank you for your inquiry! I apologize that you are experiencing this issue. If you could please email us at ea-support@sovrn.com at your earliest convenience, we would be happy to assist in troubleshooting this issue.

    Regards,

    Sovrn Support

Viewing 15 replies - 61 through 75 (of 177 total)
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