Sol J. a11n

Hi there,

What about the matching quality?
Does it look normal?

I don’t see anything wrong with it. If you’re not running paid ads, just using this plugin to show your products on your Facebook page, nothing is to worry about it.

Also, the “view category” event has been removed?
It is not firing anymore on our Shop Page.

My store is working fine with ViewCategory event being fired:

Link to image: https://d.pr/NK0x4e

Can you please use Facebook Pixel Helper chrome addon and go to your category page and see if the event is fired?

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi @ryanhoi1234

Also, just to add, two Add to Cart and two Initiate Checkout has been fired for each event. I have checked the pixel code and all the source is WooCommerce

I think that could be related to the initial report of the purchase event doesn’t fire.

I was able to spot the two Add To Cart events that were fired:

On the right, the same product with content_id -> wc_post_id_113 was fired correctly.

While on the left, the same product with content_id -> 113 wasn’t fired correctly.

Link to image: https://d.pr/i/eRrV1Y

Most likely this behavior is caused by duplicated products in your Facebook catalog.

I see that you have only three products on your WooCommerce store, so that’s easy to spot duplicates on your Facebook catalog.

Please try to go your Facebook catalog and search for this product: VITALITY MEDITATIONS COURSE

And please delete the one that has content_id as 113.

From the above screenshot I shared, the product with content_id 113 didn’t fire correctly.

You need to be aware as well that virtual products like courses might not work properly: https://woocommerce.com/document/facebook-for-woocommerce/#why-are-my-products-not-displayed-on-my-shop-after-installing-the-plugin

I hope that helps!

If you have any other questions, do not hesitate to let us know!

Hi @muhammed782

Regarding the default variation problem. I tried to replicate the same problem:

– I created a variable product and select the default selection: https://d.pr/i/aCUKRw

(please note these are attributes that will be pre-selected on the WooCommerce shop front end)

– I clicked on the FB ID: https://www.facebook.com/commerce/products/4800183793360976/

Link: https://caribou.mystagingwebsite.com/product/great-variation/?attribute_pa_color=blue&attribute_pa_new-size=great-12mm&fbclid=IwAR1aTuVaqMZC-gMfAIF7LQfszjFQTxs3LiXfXt0UcMXOtRXfosUvvWs6-74

– It looks like the selected default variation is selected on Facebook
– I clicked to see the product on my store, the default variation was pre-selected: https://d.pr/i/jG9heP

It seems that the problem is specific to your store.

Can you please create a sample simple variable product and publish it? Let’s see if the problem is consistent or not.

I hope that helps!

Let me know how it goes!

Hi @fotske

Facebook ID: 3592391064208874
ID des variantes :
24715: 3564691906977670
24712: 5169846779699973

However, when I click on “3592391064208874”, it opens this page (https://www.facebook.com/3592391064208874) which does not have anything but I think that this URL is strange. It looks like something is missing in the URL, isnt’it?

The URL is fine, but since it’s empty, it’s a sign the there is an issue with the sync.

However, when I check in my Facebook catalogue, the product is there.

That’s interesting!

Can you please click the product detail on your Facebook catalog and share the link in your reply?

Is it the same product with the Facebook ID (3592391064208874) that you mentioned before? You can find it when you edit the product on the backend.

Here’s the example of my product detail on Facebook catalog:

Link to image: https://d.pr/i/C04xoL

Look forward to your reply.

Hi @fotske

Thanks for your question!

I modified the “Brand” for a WooCommerce product into the Facebook for WooCommerce advanced options (“Show advanced options” into the product details – Facebook), I updated the product and I got the following error:

Facebook for WooCommerce error :
Unsupported post request. Object with ID ‘3592391064208874’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

I see that you modified the following field:

Link to image: https://d.pr/i/3p5ui0

What does “Unsupported post request” mean?

This usually means that your product no longer has a corresponding product on your Facebook catalog, or the link between your product on WooCommerce and on Facebook catalog has been broken due to various reasons, generally, it’s a synchronization issue.

Do you see any detail within Facebook Product Sync section?

Link to image: https://d.pr/i/wxB03b

If you do, please click on it and see if the product link loads fine.

Else, you’d want to test to create a new product with complete details and see if Facebook metadata is generated within the same section.

I hope that helps!

Let me know how it goes!

Hi @agrolsy

As far as I am aware Facebook for WooCommerce isn’t working well when WordPress site language is set to another language than English and the store currency set to other than USD or other supported currencies.

I see from your WooCommerce status report, your language and store currency is set to Swedish.

Could you please try switching the language of the site to English and change the store currency to USD, then try the connection onboarding? You may want to try to create a new catalog too during the connection onboarding.

I hope that helps!

Let me know how it goes!