• Resolved agrolsy

    (@agrolsy)


    I can’t connect the plugin to Facebook and select a catalog. I can give it permissions, select the business manager account, select instagram account and select Facebook page, but when I reach the catalog page they’re all greyed out. I can create a new catalog from that page, but that catalog will give me the same error message and can’t be selected. The error message is in Swedish, but translates to something like this:

    For the newly created catalog: The catalog isn’t associated with the shop that is connected to your site or your Instagram account

    For the catalog I use right now, using another plugin: The catalog has an existing data source that cannot be used with this application

    Could you please help me out?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @agrolsy

    I understand you are having a problem associating the catalog with the Facebook for WooCommerce extension.

    The error messages you’re getting seems quite uncommon, but from doing some digging on Facebook’s website I see that they say that your commerce account, Instagram account, and Facebook Page must be connected to the same Business Manager, and that error is suggesting that the Business Managers are not matching up on all fronts.

    Do you perhaps have different Business Managers? Can you please check if you’re initiating the catalog from the same Business Manager that you created it from? Facebook has some step-by-step instructions here on where to check those settings on their end:

    https://www.facebook.com/business/help/1122222851277569`

    I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    Once we have that information, we’ll be in a better place to h

    Thread Starter agrolsy

    (@agrolsy)

    The business manager account is the same for the catalog, facebook page and instagram accounts. I’ve got three sites with the same setup. It doesn’t work for my Swedish sites http://www.klickerforlaget.se and http://www.apporteringtillvardagochfest.se but for my English site http://www.retrievingforalloccasions.com

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://klickerforlaget.se
    Site address (URL): https://klickerforlaget.se
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: sv_SE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.18.0
    PHP Version: 7.4.24
    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.12-MariaDB-1:10.4.12+maria~bionic
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: s5s8zrr_
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    s5s8zrr_wpcw_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    s5s8zrr_wpcw_subscriptions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    s5s8zrr_wpcw_units_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
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    s5s8zrr_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wpdatatables_columns: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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    s5s8zrr_wpss_Quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wpss_Results: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wpss_Routes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wtbp_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wtbp_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    s5s8zrr_wtbp_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wtbp_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    s5s8zrr_wtbp_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    s5s8zrr_wusp_user_pricing_mapping: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    s5s8zrr_yoast_indexable: Data: 6.50MB + Index: 4.83MB + Engine InnoDB
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    s5s8zrr_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    s5s8zrr_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    s5s8zrr_yoast_seo_links: Data: 3.52MB + Index: 2.88MB + Engine InnoDB
    s5s8zrr_yoast_seo_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    advanced_pricing: 7
    attachment: 1637
    br_product_filter: 4
    condition_group: 1
    course_unit: 1458
    custom_css: 2
    easy_affiliate_link: 54
    et_body_layout: 1
    et_pb_layout: 4
    et_template: 2
    et_theme_builder: 1
    event: 1
    feedzy_categories: 15
    follow_up_email: 52
    forum: 177
    gal_display_source: 5
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    lightbox_library: 7
    location: 1
    membership_plan: 46
    nav_menu_item: 68
    ngg_gallery: 2
    ngg_pictures: 36
    o-discount: 6
    o-list: 3
    oembed_cache: 1335
    page: 68
    paypal_ipn: 1235
    pmpro_series: 1
    post: 191
    product: 292
    product_variation: 297
    project: 22
    pwbe_filter: 2
    reply: 3453
    restriction: 2
    revision: 1078
    shop_coupon: 184
    shop_order: 14383
    shop_order_refund: 128
    slide: 1
    stores: 1
    topic: 1425
    tribe_events: 1
    tribe_organizer: 1
    tribe_venue: 1
    tribe_wooticket: 1
    user_request: 5
    wc_custom_statuses: 13
    wcpa_pt_forms: 2
    wpcf7_contact_form: 1
    wpcw_certificates: 1
    wpcw_course: 55
    wprss_feed: 9
    wprss_feed_item: 83
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (79) ###
    
    Akismet Anti-Spam: av Automattic – 4.2.1
    AsynCRONous bbPress Subscriptions: av Markus Echterhoff – 3.7
    bbp style pack: av Robin Wilson – 4.9.1
    bbPress Custom Topic & Reply Notifications: av Pippin Williamson – 1.4
    bbPress Enable TinyMCE Visual Tab: av Jared Atchison – 1.0.1
    bbPress: av Bidragsgivare till bbPress – 2.6.9
    Classic Editor: av Bidragsgivare till WordPress – 1.6.2
    Contact Form 7: av Takayuki Miyoshi – 5.5.3
    Custom Twitter Feeds: av Smash Balloon – 1.8.4
    Debug: av SoniNow Team – 1.9
    Yoast Duplicate Post: av Enrico Battocchi & Team Yoast – 4.3
    Google Tag Manager for WordPress: av Thomas Geiger – 1.14.2
    Easy Affiliate Links: av Bootstrapped Ventures – 3.6.0
    Email Log – Skicka e-post på nytt: av Sudar – 2.1.0
    Email Log: av Sudar – 2.4.8
    Enable Media Replace: av ShortPixel – 3.6.3
    Facebook for WooCommerce: av Facebook – 2.6.8
    Feedzy RSS Feeds Lite: av Themeisle – 3.8.1
    GD bbPress Attachments: av Milan Petrovic – 4.3
    Hide YouTube Related Videos: av SparkWeb Interactive
    Inc. – 1.4.2
    
    Image Upload for BBPress: av Aspen Grove Studios – 1.1.18
    Instagram Feed Pro Business: av Smash Balloon – 5.12.9
    Jetpack: av Automattic – 10.4
    Klickerförlagets boköversikt (templi.io edits): av Elsa Blomster – 1.0.1
    Loco Translate: av Tim Whitlock – 2.5.5
    Mailchimp for WooCommerce: av Mailchimp – 2.5.4
    Mailgun: av Mailgun – 1.7.9
    Medlemmar: av MemberPress – 3.1.7
    Nav Menu Roles: av Kathy Darling – 2.0.1
    oik weight zone shipping: av bobbingwide – 0.2.4
    PayPal IPN for WordPress: av Angell EYE – 1.1.6
    Redirection: av John Godley – 5.1.3
    Remove XMLRPC Pingback Ping: av WP Security Ninja – 1.4
    reSmush.it Image Optimizer: av reSmush.it – 0.4.2
    Simple CSS: av Tom Usborne – 1.1.1
    Templio Cache: av  – 1.0.3
    Templio Token Login: av Templ.io – 1.0
    Advanced Editor Tools (previously TinyMCE Advanced): av Automattic – 5.6.0
    User Role Editor: av Vladimir Garagulya – 4.61
    User Switching: av John Blackbourn & contributors – 1.5.8
    Username Changer: av Widgit Team – 3.2.2
    WC Duplicate Order: av Jamie Gill – 1.7
    WooCommerce Order Filters: av Scriptbox.io – 1.3
    Woo Commmerce Addon for WP Courseware: av Fly Plugins – 1.4.7
    WooCommerce Custom Product Addons (Free): av Acowebs – 2.5.7
    Advanced Order Export For WooCommerce: av AlgolPlus – 3.2.2
    Product Feed ELITE for WooCommerce: av AdTribes.io – 2.4.0
    Woo Product Table: av woobewoo – 1.2.3
    Woo Product Table PRO: av WooBeWoo – 1.2.8
    Payment Plugins for Stripe WooCommerce: av Payment Plugins
    support@paymentplugins.com – 3.3.15
    
    Advanced AJAX Product Filters for WooCommerce: av BeRocket – 1.6.1.1
    WooCommerce Colors: av WooThemes – 1.0.7
    WooCommerce Conversion Tracking: av weDevs – 2.0.9
    WooCommerce Create Customer on Order: av cxThemes – 1.36
    Print Invoice & Delivery Notes for WooCommerce: av Tyche Softwares – 4.6.4
    WooCommerce Dynamic Pricing Table: av Lucas Stark – 1.1.5
    WooCommerce Dynamic Pricing: av Element Stark – 3.1.26
    WooCommerce EU VAT Number: av WooCommerce – 2.4.1
    Follow-Up Emails: av WooCommerce – 4.9.15
    Fortnox integration for WooCommerce: av wetail – 4.3.0
    WooCommerce Swish Ecommerce Gateway: av Redlight media – 5.1.5
    WooCommerce Membership: av RightPress – 2.2.4
    WooCommerce PDF Invoices Premium: av Bas Elbers – 2.0.5
    Invoices for WooCommerce: av Bas Elbers – 3.1.9
    WooCommerce Product Bundles: av SomewhereWarm – 6.12.3
    WooCommerce Sequential Order Numbers Pro: av SkyVerge – 1.18.0
    WooCommerce Order Status & Actions Manager: av Actuality Extensions – 2.4.5
    Stock Manager for WooCommerce: av StoreApps – 2.8.3
    WooCommerce: av Automattic – 6.0.0
    WordPress Importer: av wordpressdotorg – 0.7
    Yoast SEO: av Team Yoast – 17.8
    Asset CleanUp: Page Speed Booster: av Gabe Livan – 1.3.8.5
    WP Courseware - bbPress - Addon: av Elsa Blomster / Aghadi Infotech – 1.1
    WP Courseware: av Fly Plugins – 4.8.14
    WP File Manager: av mndpsingh287 – 7.1.3
    Cookie Information | Free WP GDPR Consent Plugin: av Cookie Information – 2.0.7
    ProfilePress: av ProfilePress Team – 3.2.6
    wpDataTables: av TMS-Plugins – 3.7.1
    Yoast SEO: Search index purge: av Team Yoast – 1.1.0
    
    ### Inactive Plugins (11) ###
    
    Custom Shipping Methods for WooCommerce: av Imaginate Solutions – 1.8.0
    Disable Emails: av WebAware – 1.7.0
    Email Log - Forward Email: av Sudar – 2.0.1
    Email Log - More Fields Addon: av Sudar – 2.0.1
    EYPV: av Grandong – 1.0.1
    Pixel Caffeine: av AdEspresso – 2.3.3
    Product Feed PRO for WooCommerce: av AdTribes.io – 11.1.2
    Trustpilot-reviews: av Trustpilot – 2.5.888
    Woocommerce Custom Field For Variation: av Phoeniixx – 2.0.0
    WooCommerce Gift Coupon: av Alberto Pérez – 3.3.0
    WooCommerce Zettle Integration: av BjornTech AB – 7.5.0
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: av Elegant Themes –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: SEK (kr)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    registrations (registrations)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Butikbas: #145109 - /butik/
    Varukorg: #13 - /varukorg/
    Kassan: #14 - /till-kassan/
    Mitt konto: #3555 - /hundkurser/onlinekurser/
    Allmänna villkor: #67 - /hundkurser/villkor/
    
    ### Theme ###
    
    Name: klickerforlaget_divi
    Version: (update to version 0 is available)
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.14.5
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: klickerforlaget_divi/woocommerce/checkout/thankyou.php
    klickerforlaget_divi/woocommerce/emails/customer-completed-order.php
    klickerforlaget_divi/woocommerce/emails/customer-invoice.php
    klickerforlaget_divi/woocommerce/emails/customer-on-hold-order.php
    klickerforlaget_divi/woocommerce/emails/customer-processing-order.php
    
    ### Product Bundles ###
    
    Database Version: 6.12.3
    Loopback Test: ✔
    Template Overrides: –
    
    ### Swish Ecommerce ###
    
    Swish Testmode: -
    Merchant Swish number: 1230564096
    Swish Technical Supplier: ✔
    
    ### Action Scheduler ###
    
    Färdigbehandlad: 6 298
    Oldest: 2021-12-10 11:38:35 +0100
    Newest: 2022-01-09 12:44:57 +0100
    
    Misslyckades: 176
    Oldest: 2014-11-23 16:11:21 +0100
    Newest: 2020-03-03 19:51:20 +0100
    
    Väntar: 435
    Oldest: 2022-01-09 13:44:57 +0100
    Newest: 2022-06-07 20:58:08 +0200
    
    ### Status report information ###
    
    Generated at: 2022-01-09 13:06:19 +01:00
    
    Plugin Support nicw.a11n

    (@nicw)

    Hi there

    Thank you for the additional information.

    I see from the System Status Report that you are using Instagram Feed Pro Business: av Smash Balloon – 5.12.9 for your Instagram feed.

    This is correct, because it is important to note that Facebook for WooCommerce does not support Instagram at this time. When connecting Facebook for WooCommerce you should not select Instagram as an option.

    Can you confirm that you are using the same Facebook user account to connect all three sites?

    Thread Starter agrolsy

    (@agrolsy)

    That plugin is just for displaying our instagram feed on our website, it doesn’t do anything with the Facebook catalog. Selecting Instagram or not when that option shows up doesn’t make a difference – I still can’t select any catalog.

    Yes, same Facebook user account and same Business Manager account for all sites.

    Plugin Support Madison a11n

    (@madisoncm)

    Hi @agrolsy,

    Thank you for confirming you have tried without selecting Instagram. That will definitely be a problem if you are trying to select it.

    You mentioned the three sites. Is it not working on all three or just on the Swedish sites?

    Can you also please double-check the permissions for the catalog? Please go to the Facebook settings here, and check the People/access settings for the Catalog (under Data sources) as well as the page — make sure the user you are under has full access/permission: https://business.facebook.com/settings/pages/

    Thanks!

    Thread Starter agrolsy

    (@agrolsy)

    The English site works, the two Swedish doesn’t. Sam Facebook user, with the right permissions, Same business manager

    Can you check if you get any JavaScript errors in the browser console?
    Perhaps some parameter is translated that shouldn’t be…

    Thread Starter agrolsy

    (@agrolsy)

    No javascript errors on the facebook page, just some info that doesn’t change if I select the Enlgish Facebook page or the Swedish Facebook page

    Audit usage of navigator.userAgent, navigator.appVersion, and navigator.platform
    A page or script is accessing at least one of navigator.userAgent, navigator.appVersion, and navigator.platform. Starting in Chrome 101, the amount of information available in the User Agent string will be reduced.
    To fix this issue, replace the usage of navigator.userAgent, navigator.appVersion, and navigator.platform with feature detection, progressive enhancement, or migrate to navigator.userAgentData.
    Note that for performance reasons, only the first access to one of the properties is shown.
    1 source
    content-script-utils.js:1
    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @agrolsy

    As far as I am aware Facebook for WooCommerce isn’t working well when WordPress site language is set to another language than English and the store currency set to other than USD or other supported currencies.

    I see from your WooCommerce status report, your language and store currency is set to Swedish.

    Could you please try switching the language of the site to English and change the store currency to USD, then try the connection onboarding? You may want to try to create a new catalog too during the connection onboarding.

    I hope that helps!

    Let me know how it goes!

    Thread Starter agrolsy

    (@agrolsy)

    Ah ok. I’ll see if I can do that on a test site, but I can’t do it with my live site because there’s sales going on on the site all the time. If that’s needed for the plugin to work I’ll stick to my old plugin instead.

    Thread Starter agrolsy

    (@agrolsy)

    That didn’t make any difference at all 🙁

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Can’t select catalog’ is closed to new replies.