Sol J. a11n

Hi there @wicksteads

That’s really odd.

I have done a test on my site which is fully synced and connected to my Facebook catalog.

I created a product as a draft as you can see the status is draft and the Facebook sync status is not yet synced. As soon as we hit Update button, this will sync to Facebook:

Link to image: https://d.pr/i/bglEH1

So the issue is intermittent and happens only to some users from my experience.

We do have an open issue similar to your case.

For the time being, you can check and do the following:

• Please ensure you don’t hit update when creating a new product
• You can try the workaround provided by a user mitchellkrogza as follows:

Workaround steps:
– Deactivate the plugin
– Add your new product(s)
– When you are done activate the plugin and all new stuff syncs instantly

I hope that helps!

Hi @kevinpullut

Thanks for reaching out to us.

We have a similar open bug related to this. I’ve added your case in the bug report.

For the time being it’s worth checking the following:

• Please ensure there is no browser addons/extension blocking the FB pixel to work, you can enable only Facebook Pixel Helper for example to debug pixel on your site, and disable anything else
• Please ensure there is no additional plugin on your site that does Facebook pixel, and also ensure there is no manual embed of Facebook pixel script

I hope that helps!

Thanks @gregsun

We’re following up there

Hi @debiluanne

It appears that we need to troubleshoot further, which might require access to your site, etc. In order for us to do so, could please open a ticket?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @harpo1984 also FYI @paulinelephew

So I’ve advised about where to find the info about catalog Data Feed in Facebook Catalog under Data Sources.

However, if you want to access your Facebook catalog data feed from your WooCommerce store directly, you can use this query:

https://YourWebsiteURL.com/?wc-api=wc_facebook_get_feed_data&secret=THE-SECRET-CODE-HERE

You can find the feed secret under http://YourWebsiteURL.com/wp-admin/options.php

Link to image: https://d.pr/i/jLGgOG

Please note it’s just as FYI, you don’t need to update the feed manually to Facebook Catalog as the plugin handles it automatically either when you update your products in your WooCommerce store or you do manual resync through Marketing > Facebook > Product sync.

I hope that helps!

• This reply was modified 5 years ago by Sol J. a11n.

Hi there @debiluanne

First of all about your second question:

The same items are also importing as “On sale” with the same price as the regular price even though there is no sale price in woocommerce.

Woocommerce price screenshot: https://ibb.co/BtftGg1
Facebook Screenshot: https://ibb.co/Q9WWs95

This is a known bug and we’re working on it, you can view the bug report here.

In regards to your first question, may I know which section in Facebook catalog, did you get the below screenshot?

Link to image: https://d.pr/i/RnQfVM

Look forward to your reply

Hi @trungnhut

That’s really odd. Most cases like yours are usually resolved with the steps provided above.

Next Step

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, please the data here -> https://gist.github.com/ and then share the link with me.