Sol J. a11n

Hi @trungnhut

The upload Sessions say 106 product added from data feed. But in Items only 24 product, why?

And many product is not fully visible when added to the post. Even though the store item is still showing. I check Overview tab on issues (See pic 2). How to fix this issues?

It’s still related to the sync issue.

Can you please confirm if you have done the steps that I suggested before?

Here they are again:

• Ensure PHP time limit is set to 1200, you can check your PHP time limit here WP Admin > WooCommerce > Status > System Status
• First clear transient data here: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
• Navigate to Marketing > Facebook > Product sync, select Product sync, and click saves. Please wait until all products are re-synced.

These steps will help resolve the discrepancy.

Let me know if you have done those steps.

• This reply was modified 5 years ago by Sol J. a11n.

Hi @trungnhut

Thanks for your question.

Many product on my shop page not visible to visitors. Using the admin account is visible. Before that everything was normal

This issue could be caused by broken sync, so products aren’t synced properly. I’d suggest forcing manual resync by doing the following:

• Ensure PHP time limit is set to 1200, you can check your PHP time limit here WP Admin > WooCommerce > Status > System Status
• First clear transient data here: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
• Navigate to Marketing > Facebook > Product sync, select Product sync, and click saves. Please wait until all products are re-synced.

Related to another question, with this screenshot, https://ibb.co/sQ4Qt6K, saying Instagram shopping isn’t available that is actually an expected behavior as it is currently only available for US Merchants.
Please let me know how it goes.

• This reply was modified 5 years ago by Sol J. a11n.

Hi @adzwithaz

In regards to your first question:

Thanks for looking into this – is there a way to see whether the same event ID is being applied by the server-side tracking (cAPI) as the pixel?
Or that the ID is unique and not being applied to multiple events?
The screenshot from Facebook event manager only shows that 100% of events from both sources have an event ID.

There is no feature in plugin to check that but you can try navigate to your Pixel manager on Facebook and inspect any of the event you want to check like in my case is ViewContent event – https://d.pr/i/RQkkMg

There you can see if there is any issue in regards to the event.

If it’s all green, it’s good. Otherwise, if there is a red check, then there is an issue.

In regards to your second question:

Another quick update on this, I am now seeing the following alert in my view content optimised campaigns:
Your View content events are being sent from your server with a delay of more than 24 hours. This may cause under-delivery for any ads that optimise for this event.

Any idea how to change that setting of the cAPI

Again there is no option to adjust the setting within the plugin.

To get an answer, as it appears to be beyond our control, you might want to reach out to Facebook Merchant Support by filling out a form here.

I hope that helps!

• This reply was modified 5 years ago by Sol J. a11n.

Hi @mangolino

Could you please try the solution as advised by @libellule

It was indeed a conflict. I unlinked the Instagram account from the shop on FB; then it worked just fine. Hopefully, that sorts it for you too!

If you have the IG account linked, please unlink first.

Hi @nickmthom

Could you please create a separate support thread? So we can respond appropriately in a focused way

Hi there @flyingfinn64

We have sync issues. We need to manually sync every while

That’s really odd, I have a test site, and if I make changes to certain products, the product update is properly synced to the corresponding product in Facebook catalog. Please ensure that you have the latest version of 2.3.5

Can we create a set based on an attribute? we can use only categories and in Facebook not attribute is being synced in the catalogue your plugin creates

Unfortunately, at the moment FB Product Set can only be created based on WooCommerce category, so not possible to be based on an attribute

We get Server Sending Invalid Match Key Parameters for many events

This issue usually happens when you have an additional Facebook pixel script (like manually added to theme header, etc) or having another plugin that does FB pixel as well. But if you don’t have as such. I would suggest you do manual resync for all the products by going to Marketing > Facebook > Product sync, and click Sync products.

Hey @serafinnyc

I hope you’re well!

`You state in your Common Issues & Fixes to delete data on these tables

wc_facebook_product_catalog_id
wc_facebook_external_merchant_settings_id
wc_facebook_feed_id

But on our install they’re not here. Does your article need updating or we high?`

Previously, you mentioned the above.

Could you please advise what version of the plugin are you using?

Not sure with the later note from your end:

Found facebook_feed_ID inside options. Ya, howsabout updating that. Jeez.

Do you want to update your catalog?

Could you please clarify what is the issue you’re trying to resolve here?

Look forward to your reply.