Square charges two items

  • Resolved mbhost21

    (@mbhost21)


    2 years, 11 months ago

    I have had several instances now in which a customer ordered from my page and got charged double the amount for a SINGLE ITEM. Not charged twice but charge DOUBLE.
    So a $32 item is marked as ONE ORDER but charged $64.00

    This is a significant problem because the customer thinks I am overcharging or even worse price gouging him/her.

    I have run tests and can only replicate the problem in 2 out of 10 instances.
    I am using WooCommerce with Square plugin.
    Any help is appreciated.

    Thanks
    Meik

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    2 years, 11 months ago

    Hi @mbhost21

    Thanks for reaching out to us.

    So it seems that the issue is intermittent, not consistent as you said I have run tests and can only replicate the problem in 2 out of 10 instances.

    Therefore it seems indeed a conflict happening in the background.

    Could you please do a thorough conflict test like testing Square for WooCommerce and WooCommerce core plugin only being active and theme set to Storefront for example, and then please carry out a test again?

    Full guidance on how to do a conflict test is available here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Viewing 1 replies (of 1 total)
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