Sol J. a11n

Great job @lottieveronica

Fingers crossed, this can be implemented in the future!

Feel free to create a new forum thread if you have any other questions at all about Facebook for WooCommerce

Hi @wicksteads

Thanks for sharing more detail about your case.

Could you please let me know when this has been fixed or a better solution is found. (can’t really deactivate for hours as it will lose us customers from instagram and facebook)

Please note that when you deactivate temporarily the plugin, your products that are already synced to your shop will stay unaffected. So you won’t lose any potential customers that are looking at your shop.

As mentioned before we have an active bug report on this issue although it appears to be affecting a small portion of the plugin users.

Fingers crossed that this will be resolved soon as the developers are still investigating it.

Hi @prot0c0l

Thanks for sharing the screenshots.

Yes, I was able to test then when Add to cart button was clicked, generated data saying it’s just a button click not Add to cart event.

Link to image: https://d.pr/i/Tdl3xc

However, I tested my own product on my test site, I didn’t see any error:

Link to image: https://d.pr/i/ajBk8w

Therefore this must be a conflict either with your theme or one of your plugins.

Please kindly do a conflict test, the full guide is available here: Conflict Test Guide.

Basically, you can:

• Switch the theme temporarily to Storefront, check on the front end and test adding to cart and check again using Facebook pixel helper Chrome addon.
• If that doesn’t resolve the issue, you might want to do plugins conflict test. Please refer to the above documentation (Conflict Test Guide)
• If you have caching plugins, you can clear your cache and also disable them temporarily when you do test

I hope that helps!

Hi there @reneneef

Thanks for contacting us!

Not sure if previously you had a connection already and now you’re trying to reconnect.

But it’s okay this failing connection usually is caused by several factors, it could there was an old connection data stored within the site, or some caching undermining the process.

Please do the following steps to resolve the issue.

• Do a site database backup
• Please increase your PHP Time Limit from currently 120 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
• Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
• Deactivate Facebook for WooCommerce
• Then navigate to your WordPress options page  https://www.liabox.com/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page:
  

  wc_facebook_access_token
  wc_facebook_external_business_id
  wc_facebook_system_user_id
  wc_facebook_business_manager_id
  wc_facebook_commerce_merchant_settings_id
  wc_facebook_merchant_access_token
  wc_facebook_product_catalog_id
  wc_facebook_page_access_token
  wc_facebook_page_id
  wc_facebook_pixel_id

• Once that’s done, please re-activate Facebook for WooCommerce extension
• Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.

Please do the above steps and let me know how it goes!