Hi there @reneneef
Thanks for contacting us!
Not sure if previously you had a connection already and now you’re trying to reconnect.
But it’s okay this failing connection usually is caused by several factors, it could there was an old connection data stored within the site, or some caching undermining the process.
Please do the following steps to resolve the issue.
- Do a site database backup
- Please increase your PHP Time Limit from currently 120 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
- Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
- Deactivate Facebook for WooCommerce
- Then navigate to your WordPress options page
https://www.liabox.com/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page:
wc_facebook_access_token
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_commerce_merchant_settings_id
wc_facebook_merchant_access_token
wc_facebook_product_catalog_id
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id
- Once that’s done, please re-activate Facebook for WooCommerce extension
- Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.
Please do the above steps and let me know how it goes!
Hi,
I have same problem here but after doing all that, now i cant even start the register process.
It’s been a month since i try for the first time, please help me!!
Hi @trashpea ,
As per the forum guidelines , a separate thread is required for the issues on separate sites. This helps keep the thread from getting confusing.
Please open a new thread and we’d be happy to help you out.
Hi,
I actually did some days ago but still no answer, that’s why I have posted here…
https://wordpress.org/support/topic/error-during-resgistration/
this is the thread i posted.
Hi @trashpea
Thanks for sharing the link to your post.
I can see you have posted in the Facebook for WordPress forum which is why your question was missed by our team.
I have replied to your original post over there but for further support can you please create a new post in the Facebook for WooCommerce forum:
https://wordpress.org/support/plugin/facebook-for-woocommerce/
Thanks!
.
