Sol J. a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Tax (formerly WooCommerce Shipping & Tax)] Taxes Not Kicking InHi @mbanta45
Sorry for the delay in getting back to you.
`I’m having an issue with getting my automated taxes to kick in on my WooCommmerce store. I fully set up automated taxes with Jetpack on the WooCommerce setup checklist. I checked “Enable Automated Taxes” in the settings of WooCommerce… Yet the tax never changes when I’m in the checkout section of my site. It always stays at zero.
What am I missing here? These products ship from California and whenever I put in an address in a different state to ship it to, the taxes still don’t change. Is this a plugin issue or what?`
Please note the plugin will only auto-calculate tax for when the shipping is made to the same state as the store base address.
Please learn more about this on our documentation: Automated Taxes do not appear to be calculating.
If you need to auto-calculate and collect taxes for different states, you might want to consider WooCommerce AvaTax or TaxJar.
I trust that points you in the right direction, but if you have more questions, let us know.
Hi @nik7n
Sorry for the delayed response here!
The error you experienced could relate to the PHP version you have, can you please upgrade it to at least PHP version 7.4 or greater?
I hope that helps!
Let me know how it goes!
Forum: Plugins
In reply to: [WooCommerce Blocks] GeneratePress themeWe haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Hi @daigo75
Thanks for your recommendation.
Personally, I think it’s helpful to have a note like if users already have a plugin doing multi-currency installed, then advise them to not adding multiple currencies on WooCommerce Payments setting, to avoid conflicts.
If you want to have that option considered, I’d strongly suggest post a feature request on our official Ideas Board for WooCommerce Payments.
I trust that points you in the right direction, so I’m going to mark this as resolved for now.
Feel free to open a new thread if you have any other questions at all!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Payment Failed + Error: stdClass ObjectHi @pihasurfer
Thanks for your question!
We are getting a lot of failed payment orders on our website and have no idea why they keep occurring. We are also getting successful orders, which is why we reaching out to you.
I see so this is an intermittent issue.
I checked the log and didn’t see anything obvious about the possible root cause.
First of all, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it on Gist.github.com and then share the URL here.
I hope that helps!
Look forward to your reply.
Hi @snicholson
Thanks for your question!
When will the Stripe/WooCommerce team be certifying the plugin with WordPress version 5.8? The WordPress repository is still saying that it’s not tested against 5.8 and is only compatible up to 5.7.2.
First of all, I don’t see any actual compatibility issue between WooCommerce Stripe Payment Gateway and WooCommerce core software.
But, I think that’s a good point to ensure that we update the compatibility note.
I’ve passed on your question to our developers.
We’ll get back to you once we hear something from them.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe Sofort not workingWe haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Hi @wpcork
I’ve rules out 1 of the three possible causes (WooCommerce 5.6.0) and I’ll be checking the other two next week, so if you don’t mind I’d like to keep this open for another few days.
Sure noted!
Forum: Plugins
In reply to: [WooCommerce] Unable to open /wp-admin/users.phpThanks for your question!
Are you aware of any issues upon updating to WooCommerce v5.6.0 where on pre-existing sites it becomes difficult to open /wp-admin/users.php. The Database upgrade routine doesn’t seem to help. We have a multisite install with around 200 sites and all sites that had WooCommerce installed prior to v5.6.0 are unable to open users.php. It hangs – timeout 504. If I enable the plugin on a new blog in the same instance of the installation all is normal and OK. Seems like a possible backwards compatibility issue?
I did a quick search and there is no such issue being reported.
Could you please try conflict testing, and the issue persists? Also it’s worth cloning the site and try to debug on a staging site.
If you’re able to consistently reproduce the issue with WooCommerce alone, I’d suggest you to report the issue with steps on how to reproduce it on our WooCommerce repo.
I trust that points you in the right direction, but if you have more questions, let us know.
Forum: Plugins
In reply to: [Meta for WooCommerce] Facebook set up but Plugin showing “get started”Hi @kds26
`I was looking at my WooCommerce > Status > Logs page and found fatal-errors-2021-09-07-fbfe05ecd91f911fd5a24f2b8ce4a9c7.log
2021-09-07T00:01:28+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 31457312 bytes) in /home/website/public_html/wp-includes/wp-db.php on line 1417
I am thinking this is when someone clicks through to my website from facebook. Possibly how I was seeing the critical errors when clicking through from my shop originally.`
I am not sure if this is really related to Facebook for WooCommerce, because there is no mention of the plugin in the error log.
However, it appears to be memory limitation issue which can be resolved by increasing your WordPress memory.
Please increase the memory limit by accessing your WP-config.php file in your site root and add the following
define( 'WP_MEMORY_LIMIT', '512M' ); define( 'WP_MAX-MEMORY_LIMIT', '512M' );I hope that helps!
If you have any other questions, do not hesitate to let us know!
Forum: Plugins
In reply to: [Google for WooCommerce] How to add products reviews or ratings to products?Hi @colyz93
Thanks for your question!
Hello, i noticed that competitors products include ratings
How can i do that?Google Listings & Ads doesn’t offer the feature for that.
However, that is achievable using a separate plugin like: WooCommerce Google Product Review Feed for Google Shopping Ads
I hope that helps!
If you have any other questions, do not hesitate to let us know!
Forum: Plugins
In reply to: [WooCommerce Blocks] checkout and cart errorThanks for your question!
having issue when i enable stripe gpay
can you fix it
everything is fine but when i enable the gpay it shows this warningFrom the error log you shared, it seems there might be a conflict in your store.
Minified React errorcould relate to caching plugins that do minification.Can you please clear your cache, and disable any caching plugin you’re using and then test again?
I hope that helps!
Let me know how it goes!
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transaction result tracked twiceThanks for sharing more information!
I’m using google site kit and Woocommerce Google Analytic. So do I have to disable the google site kit?
It could be the reason I think.
To test if there is really a conflict between them or not you can do the following steps:
– Temporarily disable Google Sitekit
– Make a test purchase today, done on incognito browser window, you can use bank payment method for example, and complete the purchase status on the backend, etc
– Wait 24 hours and see if the purchase data shown without duplicationI hope that helps!
Let me know how it goes!
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Only Commerce Pages are trackedHi @rhyszh
First of all, please keep the
Enable Standard Trackingenabled to track traffic on all pages in addition to WooCommerce related pages (checkout, cart, etc) as advised by @vedjainSecondly, please try to clear cache from WP Rocket plugin, and also please disable this plugin temporarily.
Then please test to browse your website on Incognito browser window, you can test viewing all pages you have.
While you do the above test on incognito browser, should you be able the live traffic on your Google Analytics dashboard.
I’m wondering, if I disable the ‘Enable Standard Tracking’ option, and use Google’s Official Sitekit plugin to track the other parts of the site, would this be a workable solution?
Or would I see duplicate tracking due to the GA ID being implemented twice?
I haven’t tested using both this plugin and Google Sitekit plugin would create conflicts, but you can disable Sitekit while you test as per above suggestion that I provide.
I hope that helps!
Let me know how it goes!