SolaPlugins
Forum Replies Created
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Forum: Reviews
In reply to: [Sola Support Tickets] Email Retrieval Not WorkingHi mrstjc
I sincerely apologize for the poor support you have received thus far. I’ve checked our records and can’t reference any tickets related to your username, but I’d really like to get the plugin working for you as expected.
Please send me a mail on http://solaplugins.com/contact-us/ and add “URGENT: JARRYD” to the subject so that I can address this ASAP today for you.
I sincerely apologize for the inconvenience and frustration caused by this.
Hi there.
So glad to hear. It’s only a pleasure.
If you ever have a minute to spare, please consider reviewing our plugin (https://wordpress.org/support/view/plugin-reviews/sola-support-tickets). It would mean the world to me!
Hi there.
Please go to ‘Help Desk’ -> ‘Settings’ -> ‘Emails’ and try the ‘SMTP’ mailing option to ensure all mails are delivered?
Hi there.
Once a user has submitted a ticket, an agent will have to login and change the status of the ticket from ‘Pending Review’ to ‘Open’.
Once the ticket has been marked as ‘Open’, both the user and agent will be able to respond to the ticket.
Please go to ‘Help Desk’ -> ‘Settings’ and ensure that the checkbox to be ‘notified when a new ticket is received’ is checked>?
Hi Frank.
As WP Cron only fires when visitors are on your site, no mails will be sent out if the cron doesn’t fire.
To work around that, the easiest solution would be to ‘permanently’ trigger a cron job being fired as if there were visitors on your site all the time.
I hope this helps?
Forum: Plugins
In reply to: [Super Testimonials] Extra testimonial displaying at bottom of pageHi Melanie.
That’s quite strange indeed.
Are you familiar at all with any PHP code? Can you go into the page template file (should be named something along the lines of Template Slider) and see if there’s any duplicate code in there? Specifically related to the ‘the_content()’ function?
Forum: Plugins
In reply to: [Super Testimonials] Extra testimonial displaying at bottom of pageHi Melanie.
Thank you for your kind words 🙂
I visited your site but wasn’t able to find any duplicate testimonials on it. Are you still experiencing issues with this?
Hi Frank.
So glad to hear it sent out.
If this happens again though please let me know so that we can continue debugging 🙂
Hi Frank.
Lets try set up a Cron Job and see if this helps? Are you comfortable in setting this up?
Forum: Plugins
In reply to: [Super Testimonials] User Images & Website LinksHi Chris.
Thank you for your kind words 🙂
1) We’re going to be adding functionality to the plugin to modify the ‘Single’ view of the testimonial in a near future release. Unfortunately in the plugin’s current position your theme will determine how the ‘Single’ view displays.
2) I can definitely add this as an option to the plugin for you. I fully understand where you are coming from with this 🙂
Hi Frank.
Thank you for your kind words!
Please go to ‘Newsletters’ -> ‘Settings’ -> ‘Cron Jobs’ and let me know what the ‘Next Scheduled Event’ time displays as? Does it display the current days date, or as 1970-01-01?
Forum: Plugins
In reply to: [Nifty Newsletters (Formerly Sola Newsletters)] Can't pay!!Hi there.
Thank you for bringing this to our attention. Please try now? The page should work as expected 🙂
Forum: Plugins
In reply to: [Super Testimonials] Responsive imagesHi there.
So glad to hear you’ve got it working now. We’re going to add additional CSS to the plugin for different viewport sizes – sorry about this.
Forum: Plugins
In reply to: [Super Testimonials] Responsive imagesHi there.
Please try the following CSS:
@media screen and (max-width: 720px) { .sola_t_layout_4_container { width: 30%; } } @media screen and (min-width: 480px) { .sola_t_layout_4_container { width: 46%; } }Does this help?
Forum: Plugins
In reply to: [Super Testimonials] Responsive imagesHi there.
I see what you mean now. Ideally you’d want less items in a row as the window scales to a smaller width – would you be okay with this? That way enough space will be available between the images and they won’t overlap.