Support » Plugin: Sola Support Tickets » How the heck to I get a ticket off of "Pending Approval"

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SolaPlugins

    (@solaplugins)

    Hi there.

    Once a user has submitted a ticket, an agent will have to login and change the status of the ticket from ‘Pending Review’ to ‘Open’.

    Once the ticket has been marked as ‘Open’, both the user and agent will be able to respond to the ticket.

    Please go to ‘Help Desk’ -> ‘Settings’ and ensure that the checkbox to be ‘notified when a new ticket is received’ is checked>?

    Thread Starter perrymyk

    (@perrymyk)

    When I do, no eMails are sent.

    When I respond to the ticket no eMails are sent
    when the heck do eMails ever get sent to alert the customer that I’ve responded?

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi there.

    Please go to ‘Help Desk’ -> ‘Settings’ -> ‘Emails’ and try the ‘SMTP’ mailing option to ensure all mails are delivered?

    Thread Starter perrymyk

    (@perrymyk)

    I did and now up and working !!!

    thanks for all the help

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi there.

    So glad to hear. It’s only a pleasure.

    If you ever have a minute to spare, please consider reviewing our plugin (https://wordpress.org/support/view/plugin-reviews/sola-support-tickets). It would mean the world to me!

Viewing 5 replies - 1 through 5 (of 5 total)
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