Support » Plugin: Sola Support Tickets » Email Retrieval Not Working

  • For the premium add-on, the Email Retrieval does not work. I have already tried contacting the plugin creator, whom took several weeks of running me around in circles just to say “contact your host”. The support for this plugin is subpar/non-existent. Find a plugin where they actually help you get their product to work properly, as paid for. Also, recently they completely changed the backend layout for the plugin, which has taken away a lot of different aspects over which the backend user previously had control. Don’t like it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SolaPlugins

    (@solaplugins)

    Hi mrstjc

    I sincerely apologize for the poor support you have received thus far. I’ve checked our records and can’t reference any tickets related to your username, but I’d really like to get the plugin working for you as expected.

    Please send me a mail on http://solaplugins.com/contact-us/ and add “URGENT: JARRYD” to the subject so that I can address this ASAP today for you.

    I sincerely apologize for the inconvenience and frustration caused by this.

    @mrstjc,

    I agree with you 100% over the change to the backend. It makes no sense whatsoever and, unless the previous backend is reinstated by default (and not just as a so-called “Legacy” option), I think it probably spells the end of this once-promising plugin.

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi KTS915

    As you mentioned, the standard look and feel can be reverted back to the original layout. We’re constantly working on new functionality and aesthetics and a result of this, the new dashboard was introduced.

    If you can provide any feedback as to how we can improve the dashboard, that is always welcomed 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Email Retrieval Not Working’ is closed to new replies.