Ryan Ray

Hi there,

Thanks for checking in on this after seeing that warning. There’s no known issues between this latest version of the plugin and WooCommerce or say our Subscriptions extension.

I’ll pass this on though to our team working on Stripe to bump the compatibility so that warning doesn’t appear. Thanks!

Hi @vahsrap,

on checkout page stripe payment shows this message “Payment processing failed. Please retry.” for test mode, currently working on test mode only and if log in to my stripe account -> dashboard -> logs, it shows status as ‘200 OK’

I think you’re seeing issues in WooCommerce but not in Stripe, or at least in the request on Stripes side you see a 200 OK status. In WooCommerce do you see an order created but is set to Pending or On Hold? If so are there any order notes that might provide a clue as to what’s happening with the payment processing?

I would next enable logging under WooCommerce > Settings > Payments and select Manage next to Stripe. Then at the bottom of those settings you’ll see a checkbox to enable Logging.

https://cld.wthms.co/20lTOr

Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Stripe log for every day that logging is enabled.

https://cld.wthms.co/qK6BmL`

• This reply was modified 5 years, 2 months ago by Ryan Ray.

Hi there,

I am having trouble disabling the pay later option in the cart that appears on the woocommerce specific sidebar/widget. It is disabled during normal checkout but for some reason, it still appears on the widget. Is there a specific set of settings for the widget or am I missing something?

Is there a chance you can share a screenshot of what you’re seeing? There isn’t a widget added via this plugin so I just want to be sure we’re on the same page for what we’re referencing. We’ll get it figured it out from there!

Hi @dantahoua,

The snippet was close, but it was missing a couple of priority arguments to make sure they worked as they should.

remove_action('woocommerce_checkout_terms_and_conditions','wc_checkout_privacy_policy_text', 20);
remove_action('woocommerce_checkout_terms_and_conditions','wc_terms_and_conditions_page_content', 30);
add_action('woocommerce_checkout_after_terms_and_conditions','wc_checkout_privacy_policy_text');
add_action('woocommerce_checkout_after_terms_and_conditions','wc_terms_and_conditions_page_content');

The template file that loads these gives you that clue in a comment. 🙂

Link to image: https://cld.wthms.co/PdDXQI

Hi @sandras21,

Like @melotheme said, one issue could be your server not having the best email sending setup. It’s odd that one email would work though, while others don’t. Perhaps there is a template override or conflicting plugin at work here.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Also, do you have a product URL where we can see the categories said product is in? Thanks!

Hi @suffa01,

Thanks for that system status, after looking at that and the site there seems to be some sort of JavaScript error/conflict happening here.

Link to image: https://cld.wthms.co/0R8DkK

Sometimes a delete/reinstall could help, but I think perhaps in this case something loading on the checkout page stop the DOM from loading the WC_Square_Payment_Form_Handler JavaScript. Which perhaps this is coming from a setting in the Auto Optimize plugin? I assume maybe it has a way to minify and/or combine JavaScript that could be causing issues?