Reedwanul Haque

Dear @dachamaster,

Thank you for reaching out to us.

I’ve inspected your reference page, but pagination isn’t appearing. First, please ensure you are using the latest versions of the theme and all plugins.

If the issue persists, we’ll need more details to investigate further. Kindly share a video showing which widget you’re using, what you’re trying to achieve, and the exact issue you’re facing. This will help us understand the situation clearly and provide a solution as soon as possible.

Looking forward to your response.

Regards,
Reju

Dear @sabik98,

I hope you’re doing well. I’ve checked the product you referenced, and the product image zoom feature is now working correctly. Have you tried performing a conflict test to ensure there are no plugin or theme conflicts? However, if you need any further assistance with our plugin, please don’t hesitate to reach out.

Best Regards,
Reju

Dear @nikhilkarmalkar ,

Thank you for reaching out to us.

Please note that MetForm must be used through the MetForm widget on a page built with Elementor, as it relies on Elementor to function properly. While we do not provide support for custom solutions, since such setups may work in the current version but break after future updates, we’d still like to understand your issue better.

If you’re currently working on a custom implementation, could you please check if other shortcodes are functioning correctly? If they are, we kindly ask you to share a video showing:

1. What you’re trying to achieve
2. The specific issue you’re encountering
3. Proof that other shortcodes are working as expected

This will help us understand the full context and take the necessary steps to assist you. We truly appreciate your patience and cooperation.

Looking forward to your response.

Regards,
Reju

Dear @sabik98 ,

Thank you for reaching out to us.

In our development environment, the product image zoom feature is working as expected. I have inspected your reference page URL. Based on the issue you’re experiencing, I recommend performing a conflict test to help identify the root cause of the problem (please take a backup of your website before doing the below steps).

• Please clear all caches, including plugin, browser, server, and CDN (e.g., Cloudflare). If you’re using a cache/optimization plugin, try disabling it temporarily.
• Switch to a default theme like Hello Elementor to check if the issue is theme-related. If the problem persists, deactivate all plugins except WooCommerce, ShopEngine, and Elementor, then reactivate them one by one to identify conflicts.
• Additionally, update your permalink settings (Guide) and regenerate CSS & sync the library (Guide).

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @sydneymeyer11,

I’ve taken a deeper look into your website and noticed that the Header Offcanvas width is set to 100px. To resolve the issue, you’ll need to increase the width for both desktop and mobile views.

I’m sharing a video guide here: https://d.pr/v/9KIwVH. Please follow the instructions provided in the video. Once updated, the issue should be resolved.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. Your patience & cooperation are greatly appreciated.

Kind Regards,
Reju

Dear @ankit0312 ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @darkvee2131,

I’m glad to hear that the issue has been resolved. If you need any further assistance regarding this or any other matter, feel free to open a new thread — we’ll be happy to help!

Best Regards,
Reju

Dear @gedimazs,

I hope you’re doing well. From the beginning, the original ticket creator provided us with the website page URL where the issue was occurring. We have sent several instructions—such as performing conflict tests and requesting system information—but unfortunately, you haven’t shared the URL where you’re facing the issue. Could you please share the specific page URL so we can inspect the issue properly and help you find a solution? Your patience and cooperation are greatly appreciated.

Looking forward to your response.

Regards,
Reju