Reedwanul Haque

Dear @webreneur,

Thank you for providing your feedback. I will definitely pass on these feature requests to the development team, and I hope they can implement these features soon. Your patience and cooperation in this matter are sincerely valued.

Best Regards,
Reju

Dear @neo2k23,

I hope you’re doing well, and I comprehend your concern. I’ve already notified the relevant board about this issue. I’m optimistic they’ll act swiftly. Your patience and cooperation regarding this matter are genuinely appreciated.

Feel free to inform me if there’s anything else I can assist you with.

Best Regards,
Reju

Dear @ipshwitz,

Thanks for reaching out to us & apologize for the inconvenience you’ve been having with the MetForm plugin.

it’s happening due to the latest version of Elementor 3.18.0. Our development team has already fixed the issue. Please update the MetForm plugin to the latest version. Hopefully, your issue will be solved.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju

Hi @chrisong81,

Thanks for reaching out to us & extremely sorry for the delayed response.

Below, I’m sharing some codes to retrieve the entry count based on the form ID. Check this video – https://d.pr/v/TqrFCB on how to implement those codes.

global $wpdb;

$entry_count = $wpdb->get_results($wpdb->prepare(" SELECT COUNT( post_id )  as count  FROM " . $wpdb->prefix . "postmeta WHERE meta_key LIKE %s AND meta_value = %d ",'metform_entries__form_id',FORM_ID), OBJECT);

$entry_count = $entry_count[0]->count;

$entry_count = $entry_count;

print_r($entry_count);

Important notice: We typically don’t offer custom code support to our users. Should you encounter difficulties implementing this code for different purposes, we cannot take responsibility. Your understanding and cooperation in this matter are highly appreciated.

Best Regards,
Reju

Dear @mateo21530,

I hope this message finds you well & extremely sorry for the delayed response.

An issue has arisen with the Astra theme, but we can resolve it by implementing a few CSS codes. Below, I’ll share the necessary codes for you to copy and paste into Appearance > Customize > Additional CSS.

.shopengine-checkout-form-billing .woocommerce-shipping-fields{
	display: none !important;
}

.shopengine-checkout-form-billing .woocommerce-additional-fields{
	display: none !important
}

After including those codes I hope your issue will be solved. Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. We are always here to help you.

Kind Regards,
Reju

Dear @mateo21530,

Thanks for reaching out to us & we sincerely apologize for the problems you have experienced.

I have inspected your website & can see the checkout page is working fine. But you are not using here the latest version. Please give us more details about the problem you are facing with the latest version. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Looking forward to your response.

Best Regards,
Reju

Dear @mateo21530,

I hope this message finds you well & am so glad to see your review. We value your satisfaction and want to provide you with the best experience possible. If you have any further questions, or concerns, or require assistance, please don’t hesitate to reach out to our support threads.

Best Regards,
Reju

Dear @mateo21530,

I hope this message finds you well. I wanted to bring to your attention that the CSS codes have been successfully implemented and tested in our development environment. To provide further clarification and demonstrate the functionality, I have created a video walkthrough, which you can view here. So, make sure you have inserted those codes properly.

Then, If you are using any caching plugin on your site, please clear the caches from your site and browser as well. if possible, keep it disabled for some time and then check.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju