Reedwanul Haque

Dear @gauravblaggan,

Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the MetForm Plugin.

I would like to inform you that currently, the admin can view submitted data from the dashboard. Just you have to enable the store entry option. Check this video for clarification.

None of the Threads created by the users goes unnoticed. We always try to resolve the issues of the users by giving them higher priority. But, what disappoints us a bit is without contacting us about the issue, you’ve rated us one star! A one-star review can directly affect the reputation. I hope you can understand.

Since you’ve encountered an issue or searching for a feature, we will be more than happy to check and help you find a solution. Will you please create a support thread & we require further clarity regarding the issue you’re referencing or the specific goal you aim to accomplish. Please provide additional details about the problem you’re encountering or the outcome you’re striving for. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

I hope you will rethink the review after getting a resolution from us. Waiting for your response and we are always ready to assist you.

Best Regards,
Reju

Dear @peakhopper,

Thanks for reaching out to us.

We have found a support ticket for you with the same issues in our support center. Already a response was sent. Please follow that response. If you have any more queries please reply there.

Regards,
Reju

Dear @aonefun,

I hope this message finds you well. I’d like to inform you that, at present, there is no option available to display the category image instead of the product image on the Shop Template.

We appreciate your feedback and have duly noted your request to add this as a new feature. Please rest assured that we are committed to enhancing our plugin by incorporating additional functionalities in response to our customers’ requirements.

To add a feature request please navigate to the plugin main page go to the Details section then USEFUL LINKS. There you will find the Request a Feature link.

Let me know if there is anything else that you need help with.

Regards,
Reju

Dear @aonefun,

Thanks for reaching out to us & am understand your concern.

I want to emphasize that ShopEngine doesn’t provide individual pages; rather, it supplies customizable templates tailored for enhancing default WooCommerce pages such as Shop, Cart, Checkout, and others. In this video https://d.pr/v/TzWCol, I’ve demonstrated an example using the Shop page template on this video. Additionally, you have the option to incorporate templates for the Cart, Checkout, Single Product Page, and various other elements. Hopefully, you are clear on this topic.

Let me know if you have any other queries or clarifications.

Best Regards,
Reju

Dear @takkularapsis,

Thank you for providing your feedback. We genuinely apologize for any inconvenience you may have experienced with the ShopEngine plugin.

To begin, I’d like to notify you that we have a comprehensive refund policy in place. For clarification, please refer to this screenshot: https://d.pr/i/WCCYyg. By following the instructions in the screenshot, you will be directed to the Refund Policy page. If you encounter any challenges with the refund process, kindly create a ticket, and we will respond to your inquiry as promptly as possible.

Furthermore, I’ve noticed that you’ve edited the review, and it appears satisfactory now. However, I observed that the rating remains unchanged. Recognizing the significance of ratings for growth, I kindly request that if you are satisfied with the solution, please consider adjusting the review from 2 stars to 5 stars. Your positive rating contributes significantly to our overall development.

Waiting for your response and we are always ready to assist you. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @sanil7,

I hope this message finds you well & would like to notify you that currently, there is no available option to utilize the “Add to Cart,” “Wishlist,” or “Compare” functionalities on Elementor loop items.

We appreciate your feedback and have duly noted your request to add this as a new feature. Please rest assured that we are committed to enhancing our plugin by incorporating additional functionalities in response to our customers’ requirements.

To add a feature request please navigate to the plugin main page go to the Details section then USEFUL LINKS. There you will find the Request a Feature link.

In conclusion, I’d like to convey that you have the capability to modify the Shop, Cart, and Checkout pages using the ShopEngine builder template. This should provide you with additional options to implement your desired design.

Let me know if there is anything else that you need help with.

Regards,
Reju

Hi @mjamesderocher,

Thanks for reaching out to us & extremely sorry for the delayed response.

Currently, I am checking the issue for you. Please wait and I will get back to you with an update as soon as I have more information. I’m looking forward to your patience and cooperation.

Regards,
Reju

Dear @mesotheliomacancer,

Thanks for reaching out to us & extremely sorry for the delayed response.

I’ve reviewed your website and noticed that the header displays correctly in Arabic(screenshot – https://prnt.sc/cewVjCRnTexs). If you’re using a caching plugin on your backend, kindly clear the caches both on your site and in your browser. If feasible, consider disabling the plugin for a while and then rechecking for your backend issue. This should hopefully resolve your issue.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju