Reedwanul Haque

Dear @milaronkko,

Thanks for reaching out to us.

I want to inform you that we have encountered this issue with the ElementsKit plugin. I have discussed it with the development team, and they are working on fixing it as soon as possible. We greatly appreciate your patience and efforts in identifying the issue and providing relevant solutions. Once the solution is implemented, we will release a new version of the ElementsKit plugin. Therefore, please ensure to keep updating the plugin to the latest version. Once again, your patience and cooperation in this matter are highly appreciated.

​​Let me know if you have any other queries or clarifications.

Best Regards,
Reju

Dear @spottykay,

Glad to hear that your problem has been solved.

If this plugin looks good to you and our support team, maybe you can help us by giving a 5-star on wordpress.org?

Please navigate to the Review link from the sidebar then click the Add your own review link to put your review.

We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market 

Best Regards,
Reju

Hi @renmax,

Thank you for reaching out & extremely sorry for the delayed response.

First, make sure you have published the page. It seems all blocks are showing up correctly while editing your page. This might be due to a plugin or theme conflict, browser caching, or a WordPress installation issue. Let’s troubleshoot together to find the cause!

1. Clear Cache: Start by clearing all cache from your website, including plugins, browsers, servers, and CDNs like Cloudflare. If you’re using a caching plugin, try disabling it temporarily.
2. Regenerate CSS: Next, regenerate the CSS and sync the library using this link: (https://d.pr/v/4WkkPS). Check if this resolves the issue.
3. Reset Permalinks: Try resetting the permalinks by selecting a random structure, saving it, and then selecting the previous link and saving it again. You can follow this guide:(
   https://screenpal.com/watch/c0nF1EVyDWN).
4. Theme and Plugin Conflict: If the issue persists, there may be a conflict with your theme or plugins. Switch to a default theme like Twenty Twenty or Hello Elementor to see if the issue persists. If it resolves, the issue may be related to your theme.
   If not, deactivate all plugins except for Elementor and ElementsKit to check for conflicts. Activate the plugins one by one to identify the culprit.

Please let me know the results of these troubleshooting steps.

Best Regards,
Reju

• This reply was modified 2 years, 3 months ago by Reedwanul Haque.

Dear @auaucat33,

Thanks for reaching out to us & extremely sorry for the delayed response.

In our development environment, ElementsKit is functioning properly with the latest update. The issue you’re encountering may be attributed to caching. If you have any caching plugins enabled on your site, kindly clear the caches both from your site and your browser. If feasible, consider disabling the caching plugin temporarily and then recheck the functionality.

If the problem persists despite these steps, please provide a detailed video demonstrating how to replicate the issue. This will allow us to gain a better understanding of the issue and expedite the process of finding a solution. We sincerely appreciate your patience and cooperation in resolving this matter.

Looking forward to your response.

Best Regards,
Reju

Hi @alexisfontana74,

I hope this message finds you well & extremely sorry for the delayed response.

We require further clarity regarding the issue you’re referencing or the specific goal you aim to accomplish. Please provide additional details about the problem you’re encountering or the outcome you’re striving for. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Looking forward to your response and we are always here to assist you.

Best Regards,
Reju

Hi @nematik,

Thanks for reaching out to us.

I would like to inform you that at the moment, our system only supports default blog posts. You can’t show custom posts through the blog post widget. We appreciate your feedback and have duly noted your request to add this as a new feature. Please rest assured that we are committed to enhancing our plugin by incorporating additional functionalities in response to our customers’ requirements.

To add a feature request please navigate to the plugin main page then go to the Details section then USEFUL LINKS. There you will find the Request a Feature link.

Let me know if there is anything else that you need help with.

Regards,
Reju

Dear @bcoday302,

I hope you’re doing well, and thank you for your valuable reply. I want to assure you that our plugin operates smoothly without any issues. However, such problems may arise due to conflicts with third-party themes or plugins. Additionally, cache issues can also be a factor at times.

Nevertheless, I’m pleased to hear that you’ve found a solution. Please continue using our plugin, and I trust you won’t encounter any further issues. Additionally, I hope you’ll consider updating your review and rating after experiencing the benefits of our plugin. If you require further assistance with our plugin, please don’t hesitate to contact us.

Best Regards,
Reju