Reedwanul Haque

Dear @equalizedigital,

I hope this message finds you well. I’m pleased to inform you that we have successfully fixed the issue and have already released a new version. Kindly update the ElementsKit plugin to resolve your issue. We sincerely appreciate your patience and cooperation throughout this process.

Best Regards,
Reju

Dear @colbi, @sock2me & @resolvemedia,

I hope this message finds you well. I’m pleased to inform you that we have successfully fixed the issue and have already released a new version. Kindly update the ElementsKit plugin to resolve your issue. We sincerely appreciate your patience and cooperation throughout this process.

Best Regards,
Reju

Dear @eloou,

Thanks for reaching out to us.

I understand your concern, and I want to clarify that there is no code in the Variation Swatch module that would trigger an “authentication required” message. First, I recommend rechecking your “.htaccess” file. If you have added any custom code there, please remove it and see if the issue persists. If the problem continues, I suggest conducting a conflict test on your site to identify the root cause of the issue.

• Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.
• Then, please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WooCommerce, ShopEngine, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Hi @kklo ,

Thanks for reaching out to us.

I understand your concern and regret to inform you that adding a filter for products with the free version is not feasible. However, we can achieve a similar aesthetic using the Pro widget.

As this is a Pro feature, in accordance with WordPress.org policies, we cannot elaborate on the specific PRO features of the plugin in this forum. To learn more, please visit the plugin’s details page where you can find a link to contact our support center. Our support team will promptly assist you!

Best Regards,
Reju

Dear @poppiesblooming

Thanks for reaching out to us & extremely sorry for the delayed response.

We require further clarity regarding the issue you’re referencing or the specific goal you aim to accomplish. Please provide additional details about the problem you’re encountering or the outcome you’re striving for. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Looking forward to your response.

Best Regards,
Reju 

Dear @romainchllet,

I hope you are doing well, and thank you for sharing the video. First and foremost, I want to assure you that we are committed to helping our users, but we ask for your patience and cooperation. Please ensure that you are using PHP version 7.4 or higher. Additionally, there may be a conflict in your environment causing the issue. To identify the root cause, you can run a conflict test on your site (please remember to take a backup of your website before proceeding with the following steps).

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for EmailKit to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible.

Best Regards,
Reju

Dear @romainchllet ,
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Thanks for reaching out to us.

In our development environment, EmailKit is functioning properly with the New Account email templates. Please ensure that you are using the latest version of the plugin. Additionally, if you have any caching plugins enabled on your site, kindly clear the caches from your site and browser. If feasible, consider disabling the caching plugin for a brief period and then check again.

If the issue persists after following these steps, please provide us with a video demonstration of the problem. This will allow us to gain a better understanding and assist you in finding a solution as soon as possible. We sincerely appreciate your patience and cooperation in this matter.
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Looking forward to your response.
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Best Regards,
Reju