Reedwanul Haque

Dear @javajiver ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @seniordeemos,

I hope this message finds you well & am understand your concern. Please be informed that in our development environment, the ShopEngine Advanced Search is working fine with the Hello Elementor theme. To better assist you, could you please provide a visual example of the problem, such as a screencast video? This will help us understand the issue more clearly and provide a more effective solution. Additionally, please attach your system information from Dashboard > Elementor > System Info. Your patience and cooperation in this matter are greatly appreciated.

Looking forward to your response.

Regards,
Reju

Dear @jai6358 ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @wahyuagung ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju

Dear @seniordeemos ,

Thanks for reaching out to us.

In our development environment, ShopEngine Advanced Search widget is functioning correctly. First, ensure you are using PHP version 7.4 or higher and the latest versions of the ShopEngine, WooCommerce, and Elementor plugins. Based on the error, I recommend running a conflict test on your site to identify the root cause of the issue (please take a backup of your website before doing the below steps).

• Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.
• Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WooCommerce, ShopEngine, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Best Regards,
Reju

Dear @camarinhoarthur ,

Thanks for reaching out to us.

In our development environment, string translation using Loco Translate is functioning correctly. You can view this video for further clarification: https://d.pr/v/L72iOl. Please ensure that you have configured the Loco Translate plugin properly. When adding the language, select “Custom” as the location, as shown in this screenshot: https://prnt.sc/_H4392Y59wWb. Additionally, if you are using any caching plugin on your site, please clear both site and browser caches. Consider disabling the caching plugin temporarily and then rechecking the issue. This should hopefully resolve your problem.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Best Regards,
Reju

Dear @romainchllet ,

I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Reju