Helix.L
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Forum: Plugins
In reply to: [Centrora WordPress Security™] Database install doesn't workThank you for your cooperation in advance! 🙂
Forum: Plugins
In reply to: [Centrora WordPress Securityâ„¢] Database install doesn't workHi again
Sorry that i forgot to post the link, here it is:
https://www.protect-website.com/using-firebug-report-bugs/
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Securityâ„¢] Database install doesn't workHi there
Yes, a screenshot can help us a lot in identifying the, could you please follow this tutorial and use Firebug to send us a screenshot here and CC a copy to info@protect-website.com? We will be able to sort out the issue once we see the error,
Best wishes
HelixForum: Reviews
In reply to: [Centrora WordPress Securityâ„¢] Programming errorThanks mralisan, yes, we will need to wait for any volunteer to translate the language file for us, if you would like to contribute the Persian language, please see this tutorial for the instruction
https://www.protect-website.com/how-to-translate-ose-firewall/
Once the language files are translated, please feel free to send it to us at: info[at]protect-website.com, we will release it in the next version. Thank you in advance if you would like to contribute to it. 🙂
Best wishes
HelixHi itpixie
BTW, we wrote a tutorial here for how to use Firebug to report the error messages you received in the database creation process
https://www.protect-website.com/using-firebug-report-bugs/
so you can check the error without sending the temp admin account to us, please copy-paste the error messages you see in the console so we can track down the error messages and fix it asap.
Best wishes
Helix
[ Signature moderated. ]Hi itpixie
For the database tables creation i, we tried it again in our local testing server, it works fine, may we have the temp access your website and check it? If so, please send the login in our secure support center here:
https://www.protect-website.com/support-center/
For the Email-Admin Mapping issue, we fixed it in version 2.1.2, please upgrade to that version, the issue will be resolved.
Hope this helps 🙂
Best wishes
Helix
[ Signature moderated. ]Here is our trouble shooting guide
https://www.protect-website.com/cdbcommand-failed-to-execute-the-sql-statement/
Hope this helps. 🙂
Best wishes
Helix
[ Signature moderated. ]Forum: Plugins
In reply to: [Centrora WordPress Securityâ„¢] CDbException Error after updating to 2.02Dear doctore
Thank you for your detailed report at
http://alster-it.net/wp/CDbException.html
The issue has been identified and we have released the trouble shooting guide here:
https://www.protect-website.com/cdbcommand-failed-to-execute-the-sql-statement/
Hope all these help. 🙂
Best wishes
Helix
[ Signature moderated. ]Forum: Plugins
In reply to: [Centrora WordPress Securityâ„¢] OSE Database TablesHi itpixie
That’s great, I will check your other forum topic (as it is similar to your last question in this topic) and resolve other issues asap.
Best wishes
Helix
ProWebHi itpixie
Issue identified, the other user provided the login to us so we can check the issue, and we found that this is caused by the PDO module not being loaded into your PHP environment, so adding the PDO module into the php.ini will resolve the issue, we have added the system requirements here
PHP Data Objects enabled (it is activated by default as of PHP 5.1.0, please contact your hosting to enable it if it is disabled. Reference
http://www.php.net/manual/en/pdo.installation.php
Once the PDO is added to the php environment, issue will be resolved.
PS, it only takes 1 minute of the work from your hosting company, so please contact them to add the module for you.
Hope this helps. 🙂
Best wishes
Helix@will
Thanks Will and sorry for the inconvenience, actually this is a file permissions issue, and if the directory runtime and assets can be writable by OSE, the issue is resolved.@sm3yfx
We review the codes and the other support forum topic here:
http://wordpress.org/support/topic/cdbexception-error-after-updating-to-202?replies=5and the error codes should be the same as this one?
http://alster-it.net/wp/CDbException.htmlIf so, this issue is caused by the view not being created, could you please access your phpmyadmin panel and insert the following SQL again
CREATE VIEW wp_osefirewall_aclipmap AS select acl.id AS id,acl.name AS name,acl.status AS status,acl.datetime AS datetime,acl.score AS score,acl.visits AS visits, acl.country_code AS country_code,acl.host AS host,acl.notified AS notified,acl.referers_id AS referers_id,acl.pages_id AS pages_id,ip.id AS ipid,ip.ip32_start AS ip32_start,ip.ip32_end AS ip32_end,ip.iptype AS iptype from (wp_osefirewall_acl acl left join wp_osefirewall_iptable ip on((acl.id = ip.acl_id)));There are more views, but I would like to check if your database user can create the views before giving further comments.
Could you please also send us a temp wordpress admin and ftp admin so we can check it? We are not able to reproduce the issue so we cannot fix it. Your cooperation will be very much appreciated.
Best wishes
Helix
[ Signature moderated. ]Hi Will
Could you please send a temp admin access + ftp account to our secure support center here:
https://www.protect-website.com/support-center/
We will help you check it and fix it asap.
Best wishes
HelixHi Will
It is caused by incorrect file permissions in the server, please do the following:
1. Login your ftp
2. Access this folder/hsphere/local/home/emlyvillage/emly.ie/wp-content/plugins/ose-firewall/protected/
Please make the directory ‘runtime’ writable, e.g. if it is set to 755, please try to change it to 775.
The same applies to this directory
/hsphere/local/home/emlyvillage/emly.ie/wp-content/plugins/ose-firewall/assets/
Once these are changed, it will be fine.
However, a better and more secure solution is to change the ownership of the files to the hosting account user, e.g. file belong to emlyvillage:emlyvillage, and your apache is running as emlyvillage. This is a better solution.
Hope this helps. 🙂
Best wishes
Helix
[ Signature moderated. ]