Helix.L
Forum Replies Created
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Forum: Plugins
In reply to: [Centrora WordPress Security™] Submission of any kind lead to blocked IPIssue resolved in 3.4.1.
Forum: Plugins
In reply to: [Centrora WordPress Security™] Too many problem after updatesHi Alessandro
Is it possible to tell us how to reproduce the issue and we update the rules to fix it? Actually the rules in OSE and Centrora are the same, so we need some more information, e.g. what caused the incompatibility with FeedWordpress, how the subscribers were blocked etc, we will try our best to get these resolved ASAP.
It would be better to send the above information to my email at helix[at]centrora.com, we will check it and see where went wrong.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Problems restoring database with DirectadminHi Richard and dick_turpin
We performed a couple of test on our testing server for the 3.4.0 version, and confirm the backup and restore function works fine now. We will release this version soon. Could you please upgrade to version 3.4.0, then:
1. Go to Configuration –> Uninstall
2. Go to Dashboard –> Reinstall the databaseThen
3. Perform a backup in Directadmin / cron job
4. Test the restore in DirectadminIt should work fine now.
Hope this helps. 🙂
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Problems restoring database with DirectadminBTW, we will use solution 3 to address the issue.
Helix
Forum: Plugins
In reply to: [Centrora WordPress Security™] Problems restoring database with DirectadminHi Richard and dick_turpin
Thank you for your report. We can get version 3.4.0 that addresses this issue today, if possible, could you please drop me an email to helix[at]centrora.com so that I can send that version to you for testing this issue? If it works fine, we will release it to the public.
Thank you for your cooperation in advance! 🙂
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Problems restoring database with DirectadminHi rhmgeerts
The issue is caused by the SQL backup script in DirectAdmin where it could not backup VIEWS.
There are a couple of solutions:
Solution 1.
Use the Centrora Backup function to backup the database then restore it, if you compare the file we backed up with other software, you may find others could not backup view correctly, this problem lies into the backup function in the script of Direct AdminSolution 2.
When making backup / restore / update of the database, please go to Centrora Security –> Configuration –> UninstallThis way, it will remove all Centrora tables, so the backup / restore / update can go smoothly.
Solution 3.
We will try to remove all views from the database creation function in 3.4.0, that way, your database backup / restore / update function should work properly. We will try to release this next week.Hope all these help. 🙂
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Submission of any kind lead to blocked IPHi ttstauss
That’s good, could you please tell me your website address, and how to create the coupon entries, so I can test it, also, if possible, please send the ftp account to me as well so I can see how variable triggers the false alert,
Please send the above information to helix[at]centrora.com, thank you in advance! 🙂
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Submission of any kind lead to blocked IPHi ttstauss
Thank you for the information, may I know if the Advanced Firewall function is enabled in this website or not?
If not, could you please go to “Firewall Settings” –> Check Basic Direct File Inclusion –> Disable it, and see how it goes. If this is the rule that blocks your user, we will need to collect some more information later to improve the rules.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Submission of any kind lead to blocked IPHi ttstauss
Could you please access the IP management –> search the IP of your customer –> click the ‘View’ Icon –> please copy the content of the popup window and send the content to us here, so we can know what happens?
Alternatively, if you would like us to check it, please send the temporary admin account here:
http://www.centrora.com/support-center
We will check it asap.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Database install doesn't workPlease try to go to Configuration –> Uninstall to uninstall the database first, then try to install the database again and see if it works? If not, please send a temporary wordpress admin account to me at:
http://www.centrora.com/support-center
I will check it asap.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] I can't delete items in IP managementHi ad4msan
Issue fixed in 3.1.3, please upgrade to that version.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] Can't login from Centrora portalI have sent an email to you, please check it and I will try to fix it asap once I receive the information required.
Best wishes
HelixForum: Fixing WordPress
In reply to: Fatal Error.We had similar problem when we developed our firewall plugin (Centrora Security) for WordPress when we call the function ‘is_user_logged_in’ in the Ajax class, and find that this is related to the APC module for Apache, to resolve it, simply edit your php.ini to uncomment the apc module so it reads from
extension=apc.so
to
;extension=apc.so
This will resolve the problem. Once we disable it, the error disappeared. Hope this helps. 😉
Forum: Plugins
In reply to: [Centrora WordPress Security™] Can't login from Centrora portalI tested adding the demo website you have sent to my email box: http://pl**.dyn**-web.com, and I can login successfully, may I know if this is the website you tested adding into the panel? If not, could you please send the website you would like to add to my email account? I will generate a private key to you later and see where goes wrong.
Best wishes
HelixForum: Plugins
In reply to: [Centrora WordPress Security™] PHP Error on load of OSE Plugin