Patrick

Hi @vidhapratiwi,

Thanks for reaching out and sorry to hear about the frustrations with the Google Mailer connection.

Usually when we see the Gmail/Google mailer repeatedly disconnecting from WP Mail SMTP and displaying the ‘invalid grant’ error, it means that your Google API app (OAuth screen section: https://a.supportally.com/HMVXQm) is in the “Test mode” and needs to be changed to “Production” to resolve this issue.

Can you please look into adjusting this setting in Google’s API & Services > OAuth consent screen > Publishing status area and see if it resolves this issue for you?

In addition, here are some few other causes that could behind the connection issue:

• Changing your Google password
• Enabling or disabling 2FA
• Resetting Google account access
• Activating Google’s advanced protection program
• Revoking the app’s permissions to your profile
• App OAuth permission revoked by Google
• App moved from public to private/internal mode
• App verification failure during a re‑audit
• Suspension of the Google account
• Manually unlinking the connected account
• Inactivity (tokens expire if unused for 6 months)
• Adding/removing sensitive scopes without completing the app review process
• Hitting the maximum limit for OAuth tokens on a Google profile (50) or service (25 in some cases)

When any of these events occur, the Gmail connection will need to be recreated on your WordPress site.

For questions related to Pro features or plan details, we’re unable to provide sales or account‑specific information here in the public forum. Please contact us directly and our team will be happy to assist you further. You can also review the full list of features on our WP Mail SMTP site.

I hope this helps clarify why the connection might be breaking and how to move forward.

Thanks!

Hi @olau82,

Thanks for sharing the details and sorry to hear about your experience.

I wasn’t able to replicate the behavior on my end, which makes me suspect that another plugin might be injecting or modifying the excerpt. Could you confirm whether you have any plugins installed that handle excerpts, content filters, or post display customization? That would help narrow down the cause and point us in the right direction. This will give us an idea of what might be happening.

Kind regards.

Hi @candeeg,

Thanks for reaching and apologies for the confusion.

At the moment, we have a limit on the number of upcoming events set to 3 months. This explains why an event in April was not showing up.

While the team has taken note of this for improvement, if you’d be open to it, you can increase this range through a custom snippet.

/**
 * Set event list range limit to 12 months.
 *
 * @return string
 */
function sugar_calendar_patch_sugar_calendar_event_list_block_upcoming_events_limit() {
	return '+12 month';
}

add_filter(
	'sugar_calendar_event_list_block_upcoming_events_limit',
	'sugar_calendar_patch_sugar_calendar_event_list_block_upcoming_events_limit'
);
The snippet will increase the range to 12 Month, and with that increase,

I hope this helps.

Hi @learntechwell,

Thanks for reaching out to us.

To confirm, staging and local sites do not count towards license limits. For some more information around the licensing, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

Have a great one.

Hi @onlineshop32344,

We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

Have a great day!

Hi @annacer,

Thanks for reaching out and for sharing this idea! At the moment, Sugar Calendar does not include an option to schedule automated thank‑you emails after an event or to set reminders before an event.

That said, I’ve noted this as a feature request so our team can review it as we continue planning the product roadmap.

Thank you again.

Hi @kassela,

Thanks for your patience.

I received an update from the team and it appears that you have some open_basedir rules that restrict access to paths, and the path for this menu item is failing those checks (/wp-content/plugins/https://wpmailsmtp.com/lite-upgrade/).

For context, WP Mail SMTP Lite adds the “Upgrade to Pro” menu item that points to https://wpmailsmtp.com/lite-upgrade/ . When rendering menu items, WordPress core uses file_exists to check if the file the menu is pointing to exists. If it does it builds the full path, otherwise it links directly to the provided menu item URL.

To fix this, please either adjust the open_basedir settings in your cPanel, contact your hosting provider to disable open_basedir restrictions, or add the paths to the allowed list.

I hope this helps.

Hi @orionlearn,

Thanks for reaching out! Please be aware that the WP Mail SMTP plugin serves as a bridge between your WordPress site and your mailer (in your case, your SMTP server). The actual sending of emails is handled by your email provider.

From your description, it’s possible that the sending domain might not be fully authenticated, and as such, the emails are being flagged as spam.

To assist with checking out any sections that might need updating, please check out this guide on sending a test email. This will give you an idea of anything that might be causing the issue.

I hope this helps. Thanks!