Patrick
Forum Replies Created
-
Hi @developermr,
I’m reaching out on behalf of @darshanaw with an update from the dev team.
We’ve identified that the plugin Ultimate Addons for Elementor automatically redirects to its onboarding flow upon activation. This behavior interrupts the OCDI (One Click Demo Import) process.
To resolve this, please add the following snippet:
add_action( 'ocdi/plugin_installer_after_plugin_activation', 'ocdi_after_header_footer_elementor_activation' ); /** * Prevent the Header Footer Elementor (Ultimate Addons for Elementor Lite) * onboarding redirect after plugin activation. * * @param string $slug * @return void */ function ocdi_after_header_footer_elementor_activation( $slug ) { if ( $slug === 'header-footer-elementor' ) { delete_option( 'hfe_start_onboarding' ); } }This snippet disables the onboarding redirect, ensuring OCDI runs smoothly without interruption.
Hope this helps!
Thanks for getting back to me.
Looking at the log you shared, the issue is coming from the SMTP authentication step:
535 5.7.8 Error: authentication failed
This means Titan/Hostinger is rejecting the login details being used. I’d recommend double‑checking that the SMTP username and password match the exact Titan mailbox credentials. If you want to verify them independently, a tool like https://dnschecker.org/smtp-test-tool.php can help confirm whether the mailbox can authenticate successfully.
Regarding the sender (From Email), it must be an authorized address — ideally the same mailbox you’re authenticating with. If you want the customer’s email to appear in the message, the best practice is to set it as the Reply‑To instead of the From address. That keeps deliverability stable and avoids SMTP rejections.
If SMTP continues failing, I strongly recommend switching to a supported transactional mailer for reliable delivery:
Services like SendLayer, Brevo, Mailgun, or SendGrid avoid these SMTP issues entirely.
I hope this helps.
Hi @brianikeda,
Thanks so much for sharing the values, that was really helpful. Looking at them, it appears that over the last two weeks there haven’t been any mail records and the count was increasing by 1 email entry. Since the weekly email itself is counted toward the total, this explains why the overall count increased even though no other messages were counted in.
I also looped in our dev team, and they’ve identified a potential issue that could explain why the reporting shows zero for the weekly value. They’ll be investigating this further, and we’re hopeful to have improvements in place in the future.
Thanks again for bringing this to our attention.
Thanks for reaching out and sorry to hear about the challenge you’re facing.
Looking at the error you shared in the error log – 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant.
This message is coming directly from Microsoft. They’ve recently disabled Basic authentication for SMTP connections across Office 365 tenants. Because of this change, connecting with the “Other SMTP” mailer in WP Mail SMTP will no longer work, even if your credentials are correct.
That said. the solution would be to consider other supported transactional mailer or use the Outlook mailer option available in WP Mail SMTP Pro, which supports Modern authentication (OAuth2). This method is secure and fully supported by Microsoft. Please note that free Outlook accounts are not eligible, you’ll need a Microsoft 365 or Azure account to generate the required credentials.
Here’s our step‑by‑step guide with screenshots:
https://wpmailsmtp.com/docs/how-to-set-up-the-outlook-mailer-in-wp-mail-smtp/And here’s a video walkthrough that shows the entire setup process:
https://www.youtube.com/watch?v=A4IClPHbg3kI understand this change can be frustrating, especially since it was working before. Unfortunately, it’s a Microsoft‑side update, but once you switch to the Outlook mailer with OAuth2, you should be able to send test emails successfully again.
Hope this clears things up and gets you back on track!
Hi @mauferrusca,
You’re welcome! In the meantime, if you ever have more questions or feedback, we’d love to hear from you as it really helps us continue shaping the plugin to fit our users’ needs and improve the experience for everyone.
Cheers.
Hi @mauferrusca,
Thanks for writing in and for the nice words about the plugin, we really appreciate.
Regarding your question, absolutely! You can set your service “location” to be an online meeting by simply using the Custom Link option. Here, drop in any link such as Zoom, Google Meet, Calendly, or even a direct URL and it will work perfectly for your bookings.
You can quickly check this from the Creating Your First Service – Service Location guide.
While full calendar scheduling integrations (such as automatically creating a Zoom or Google Meet event in your calendar) aren’t available just yet, they’re already on our roadmap and we’re excited to bring them to you in the near future.
Thanks again for your support and rest assured, we’re committed to keeping Sugar Calendar both powerful and lightweight!
Hi @brianikeda,
Thank you for following up and sharing these details.
For this specific site, could you confirm the timing of when the email is being sent? This will help us narrow down the context.
From our side, we haven’t been able to replicate the issue, which suggests it may be specific to your setup. To investigate further, could you please check your wp_options database table and provide the value of the row where
option_name = wp_mail_smtp_lite_weekly_sent_email_counter? Having that information will give us a clearer picture of what might be causing the discrepancy.We appreciate your help in troubleshooting this and look forward to your reply.
Thanks.
Hi @kolobrama,
Thank you for sharing all these details, and I’m truly sorry for the inconvenience you’ve experienced. I completely understand how disruptive this feels, and please know we’re committed to helping you resolve this quickly.
After reviewing your account, we noticed that the email address currently associated with it isn’t able to receive messages. This explains why password reset emails and support replies haven’t been arriving. It looks like the email that was added isn’t valid, so unfortunately, those messages could never reach you.
To move forward, could you please double‑check the email address you’d like to use and share it with us via our support channel? Once we have a valid address confirmed, we’ll update your account and restore access so you can activate your Pro license key on your new site.
We’ll be glad to help get this fixed as soon as we hear back from you.
Kind regards.
Hi @olau82,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @teoleonard,
Thanks for taking the time to share your feedback, and I’m sorry to hear about the frustration with the emails. Please know that it’s never our intention to overwhelm or annoy our users, we aim to provide helpful information while giving you full control over what you receive.
We send two main types of emails: educational and promotional. Both always include an unsubscribe option at the bottom so you can opt out at any time. For active subscriptions, we also send renewal reminders, but only if the subscription hasn’t been cancelled.
I was able to locate your request through our support channel and can confirm that your email address has been unsubscribed as requested. If you have any follow‑up questions or need further assistance, please don’t hesitate to reach back out, we’ll be glad to help.
We truly appreciate you as a WP Mail SMTP user and value your feedback.
Kind regards.
Hi @frehbein,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @frehbein,
Thanks for reaching out to us and sorry to hear about the issue with your mailer connection setup.
The error message you’re seeing “SMTP Error: Could not authenticate” means the SMTP server is rejecting the login attempt. For context, WP Mail SMTP simply bridges a connection between your WordPress site and your mailer service. This connection makes it so emails sent by your WordPress site are funneled over and delivered by your mailer service. For instance, if you connect WP Mail SMTP to SendLayer, emails from your site will be sent by SendLayer instead of your web host’s server. This improves the reliability and efficiency of your email to make sure your email lands in inboxes instead of spam folders or being rejected by the server.
To assist with troubleshooting and fixing, please check to confirm that you have the correct credentials as outlined on how to setup the Other SMTP mailer.
After making these adjustments, please send another test email. If it still fails, share the updated debug log so we can continue troubleshooting together. If you still have the error sending out the test email, you can make use of some of the SMTP test tools such as SMTPer to verify the credentials and isolate the source of the issue.
Let us know how it goes.
Hi @brianikeda and @gholtslander,
Thanks for reaching out and for sharing the details of what you’re seeing.
Just to clarify, the weekly email summaries will only count emails that are actually sent through WP Mail SMTP. If any emails are being sent through a different method, for example, a plugin that bypasses WP Mail SMTP and uses its own built-in mailer, those would not be included in the summary. Most plugins don’t do this, but it’s worth double-checking.
Since you mentioned your emails are coming through Contact Form 7, that should normally route through WP Mail SMTP without issue and in case it help to verify if the emails are being fired up and send through WP Mail SMTP, I’d recommend enabling the Enabling Debug Email Sending.
Thanks and do let us know.
Hi @olau82,
Thanks for the follow-up and updated snippet.
I did tested with the shortcode and the was still unable to replicate the experience. Here’s a quick screencast of the same from my test site.
To assist with troubleshooting this further, could you please provide a screencast of the steps you’re following to replicate this, showing how you have the WordPress settings set up, the plugins, and theme via our contact form so that we can try to mirror your setup?
I hope to hear from you soon!
Hi @createscape,
I tried to replicate with the steps shared but with no luck. However, I’m happy to hear that you got this working and have the timezone now showing as expected.
In the meantime, I’ll keep an eye on any similar reports around this and run more tests to isolate what could have been causing the issue.
Thanks.