Patrick
Forum Replies Created
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Hey @webplace4u, it appears there was a temporary outage on the SMTP.com server’s side. At the moment, everything should work as expected. You can check their status page here: https://status.smtp.com/.
For more information, please contact their support team: https://www.smtp.com/contact/.
I hope this helps and feel free to get in touch if the issue is still persisting.
Hey @mervyntsao, the errors that you’re facing from the email test screen as shared, indicates that your sending domain (for the email used to authenticate the connection) does not have the required DKIM, DMARC & SPF records.
If you are using a domain-based From Email address (e.g. info@yourdomain.com), you’ll need to set up DKIM and SPF records for the sender domain (e.g. yourdomain.com).
How to add SPF and DKIM records to your sender domain
The first step is to find your DNS settings. This guide should help you with this: https://wpmailsmtp.com/docs/how-to-add-dns-records-for-wp-mail-smtp-setup/#find.
SPF record
Add the 1 TXT record below:
v=spf1 include:_spf.google.com ~all
In the “@” box, add the domain for the site (ie, domain.com). Set the TTL to 24H.
If you already have an SPF record added, you’ll need to merge them by following this guide: https://wpmailsmtp.com/fix-multiple-spf-records/.
DKIM record
Since the DKIM record is not the same for everyone, you should follow the steps here (https://support.google.com/a/answer/180504) to get it.
But adding it to your domain will be similar.
DMARC record
To get started with adding the DMARC record, you can find more information about it in this guide: https://wpmailsmtp.com/how-to-create-dmarc-record/.
If you need to add DMARC, here are the steps to follow:
Add a TXT record
In the “Name” field, type _dmarc. with the period (dot) at the end. Some hosts don’t need the period, so they’ll remove it or show an error. In that case, you can safely use _dmarc without the period.
In the “Content” field, paste in the following, setting the email address to your From Email:
v=DMARC1; p=none; fo=1; rua=mailto:me@example.com
If there isn’t an Auto option available for the TTL, set the TTL to 14400.
And please note, that DNS propagation can take up to 24 hours. If DNS records won’t be passing, please, reach out to your hosting support to look into the issue further. They’d hopefully be able to help!Hey @ignacioj With the Google/Gmail Mailer option you need to ensure that the email used to authorize the connection belongs to the sending domain, where you added the DNS records. From your description and to try and fix this, would you please disconnect the current connection and re-authorize the same with the correct email address? Once connected, you should see the correct label next to the authorization pointing to the correct domain as “Connected as
email@domain.com” wheredomain.comis the domain where you added the DNS records andemail@domain.comis the From Email.In case it helps to mention, if you prefer setting a different From Email, from the authorized one, you’d need to add this as an alias to the authorized email address.
Hey @dougrees, when you have trouble getting emails or getting them into the “spam” folder, such an issue could occur if the needed DNS records (SPF, DKIM, DMARC) are not added, or set up incorrectly, and/or your email deliverability score is low because previously you were sending not authenticated emails or you are blacklisted.
To get started with troubleshooting this, would you please confirm if the sending domain is properly authenticated as outlined domain authorization section for Brevo.
In addition, you can also check your email deliverability score through tools such as this: https://www.mail-tester.com/. With this, you’ll get a report with issues and ways to improve.
Forum: Plugins
In reply to: [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin] set upHey @chengjianping,
Thank you for your query. I believe you’re asking about setting up different email recipients and mailer options for various types of emails. If that’s the case, I’m happy to confirm that is possible with the WP Mail SMTP plugin. If you’re looking to have different From Emails for the various emails, this will require Smart Email Routing along with Additional Connections
It’s important to note that WP Mail SMTP doesn’t modify the recipient email address. Instead, the plugin serves as a bridge between your WordPress site and your chosen mailer service. This connection ensures that emails sent from your WordPress site are routed through and delivered by your selected mailer service.
For example, if you connect WP Mail SMTP to a service like SendLayer, all emails from your site will be sent via SendLayer rather than your web host’s server. This setup significantly improves the reliability and efficiency of your email delivery, increasing the likelihood that your emails will land in recipients’ inboxes rather than spam folders or being rejected by servers.
To get started, please checkout our Setup Guide for WP Mail SMTP that walks through the process step-by-step.
Hey @blue2shop,
Thank you for your inquiry about WP Mail SMTP features. It appears that you’re asking about functionality that is exclusive to the Pro version of our plugin.
I apologize, but we’re unable to discuss or provide support for Pro features in this WordPress.org forum. This platform is dedicated to support for the free versions of plugins only.
For assistance with Pro features, please reach out to our dedicated WP Mail SMTP support team through our official channel:https://wpmailsmtp.com/contact/
Hey @laudabit3214, sorry to hear about the challenge you are facing with the event display. With the Lite version, you should be able to view the events just fine. In your case, is it possible that you may have an implementation updating/modifying the permalinks? Please note that, by default, the slug of Sugar Calendar events, the
sc_eventspost type, is/events/, resulting in URLs that look like this:http://example.com/events/event-name.Hey @lpltech2 thanks for reaching out, it appears the issue relates to the inclusion of inline styling on the events title. To assist with the troubleshooting, would you please confirm if you are dynamically adding this to the event titles as well as how the events show up from events view under Sugar Calendar » Events?
Hey @floyd36 you’re welcome and feel free to write back to us with any insights or feedback on your experience.
Hey @floyd36, I wanted to touch base and let you know that we’ve recently done an update to the plugin. It’s now possible to show a specific number of upcoming events, as opposed to the previous option where it was only limited weekly. With this, you can define the number of upcoming events that you wish to show on the block.
To access this, disable the “Group Events by Week” option and then set the number of events to show per page as well as the maximum number of events to show. See: https://a.supportally.com/i/DQ2wbf
Hey @caitlynhagerman, this suggests that the SendGrid API key in use is invalid, however, this is not an error that can be resolved from the WP Mail SMTP end. You may need to recreate the connection within your SendGrid account and reconnect your site.
Please check out this guide on the documentation. It walks through setting up a connection to SendGrid and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-sendgrid-mailer-in-wp-mail-smtp/
To clarify, recreating the connection should correct the issue because you’ll be generating a new authorization grant for the site.
Hey @floyd36 I apologize for the confusion here. I’m afraid that’s a current limitation with the Event List Widget and shortcode. However, the dev team has this on their radar and we hope to have some more options on the display options in future releases.
- This reply was modified 1 year, 8 months ago by Patrick.
Hi @alexeijuric, if the test email comes through as expected, this suggests that the Mailer connection setup is properly done and the emails are being sent out as expected. Since the emails from the form also appear as sent, this confirms that the email is initiated, and it’s likely that the recipient SMTP server is blocking or dropping the email.
For confirmation on the same, I’d recommend checking with your SMTP host provider on the recipient end for confirmation on the status of the emails, as well as checking the SPAM folder. To further troubleshoot this, I’d also recommend testing this out with a recipient from a different domain and checking to see if the email comes through.
Hi @giles, the dev team was able to confirm the issue with the calendar buttons, and we’ll be getting in touch with an update on the raised support ticket. In the meantime, I’d like to confirm that we currently don’t have an option to show upcoming events as shared; however, we’re working on an option to do this, and hopefully, this should be included in a near future update.
Thank you so much for the five-star review @anisrehan. We’re thrilled to hear that you find the plugin easy to use and that it’s working well for you.