Patrick
Forum Replies Created
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Hey @dougrees thanks for writing back, based on the message from the test result, this suggests that the DKIM record is not properly authenticated.
First off, I’d like to confirm that a domain can have multiple DKIM records, however, in the case of Brevo, the DKIM record would be under the name and key as shared on the domain verification tab as outlined on Authenticate your domain with Brevo (Brevo code, DKIM record, DMARC record). If you have this properly added and still getting an error with the sending domain authentication, I’d recommend reaching out to their support at https://help.brevo.com
If the domain is properly authenticated under Brevo, I’d also recommend checking under the WP Mail SMTP » Settings section to ensure that the email address under the From Email belongs to the authenticated domain.
Hi @aijazqureshi,
The weekly email summary in the lite version shows a summary of all emails sent from your website using the wp_mail() function since you installed and set up the WP Mail SMTP plugin.
So whenever your website executes the wp_mail() function, it will count towards the total.
These emails could include:
– WordPress user registration emails
– WordPress reset password emails
– Form email notifications (e.g., from contact forms, quotation forms, payment forms created using WPForms, Contact Form 7, Gravity Forms, or similar plugins)
– Order notification emails (if you have an eCommerce store)
– WordPress comment management emails (comment moderation/comment published)
– WordPress plugin notifications (e.g., update notifications)These are not necessarily sent to your inbox or generated manually but are controlled by WP Mail SMTP once configured on your site.
Unfortunately, with WP Mail SMTP Lite version, since the email log records are not stored, it’s not possible to confirm the email recipients. However, you can consider logging plugins such as WP Mail Logging to keep a record of email instances fired from the site, including the recipient.
I hope this information helps!
- This reply was modified 1 year, 7 months ago by Patrick.
Hey @kafilur,
Thanks for your query. However, changes to the email content, including removing the admin email or changing the email template, are not something that can be done through WP Mail SMTP.
WP Mail SMTP does not modify the content of the emails; it simply bridges a connection between your WordPress site and your mailer service. This connection ensures that emails sent by your WordPress site are funneled over and delivered by your mailer service.
To get you started with customizing this, you can check out some of the options mentioned by WPBeginner on How to Add Beautiful Email Templates in WordPress
Hey @mattnull,
Looking at the error you shared, this suggests that there may be an issue with the Google App connection credentials. Please try copying and pasting the connection parameters again (Client ID and Secret) from your Google Cloud settings and then reauthorize the connection.
In case it helps, you can check out the step-by-step tutorial on how to connect to Google Workspace/Gmail.
This also includes a video walkthrough of the process where our presenter goes over each step so you’re able to see exactly what they see as they connect:
Hey @hecal87,
Thanks for writing back and sorry to hear that you’re getting the emails even with the option disabled.
Would you please check to confirm that it’s actually a WP Mail SMTP weekly Summary email? It’s common for other plugins to also send out weekly summaries, for instance WPForms also sends out a weekly summary report in which case you’d need to disable this from the plugin itself.
To assist with further troubleshooting, please enable the Debug Email Sending from the WP Mail SMTP » Tools under the Debug Events tab, https://a.supportally.com/i/uWrmcs Once the instance is fired, do share with us a screenshot of how this shows up on the logs instance as well as the Misc settings tab (Under WP Mail SMTP » Settings » Misc). This will give us a clear indication of where the email is being initiated from.
Thanks for your feedback! I’m thrilled to hear you find the product easy to install, user-friendly, and packed with useful features.
Thank you @luceroweb for sharing your experience with WP Mail SMTP! It’s fantastic to hear that you find it to be an indispensable tool for ensuring reliable email deliverability, especially alongside WPForms.
We’re proud to have you as a WP Mail SMTP user.
Hey @sebastianvs1992, from your description, and as suspected, this suggests that your Payment Integration with Apple Pay is initiating the email instance twice, and for a quicker resolution around this, I’d recommend sharing the same on the WooCommerce support forum as well.
To shed more light on this and clarify the role of WP Mail SMTP, it’s important to note that WP Mail SMTP does not initiate any emails. Instead, it serves as a bridge between your WordPress site and your chosen mail service. This setup ensures that emails generated by your WordPress site are routed through and delivered by your mail service provider.
Hi @sebastianvs1992, and sorry to hear about the challenge with the Payconiq option. From your description, this suggests that the issue is most likely linked to the integration such that the email is being triggered even when the order is incomplete.
For some insight on this and how to fix, I’d recommend checking with the add-on’s team and sharing the experience with them.
In case it helps to share, please note that WP Mail SMTP does not have an option to initiate the emails and it simply acts as a bridge between the site and the mailer service. This means the plugin simply bridges a connection between your WordPress site and your mailer service. This connection makes it so emails sent by your WordPress site are funneled over and delivered by your mailer service. For instance, if you connect WP Mail SMTP to Mailgun, emails from your site will be sent by Mailgun instead of your web host’s server. This improves the reliability and efficiency of your email to make sure your email lands in inboxes instead of spam folders or being rejected by the server.
Hey @thetechnosage, thanks for getting back and for the confirmation. First, I’d like to confirm that it’s possible for the flagging to happen even for instances where the emails have been getting delivered correctly in the past. This happens as recipient SMTP servers are continuously monitoring and evaluating the emails.
To provide some more context, WP Mail SMTP does not have any conditions that would prevent the emails from being sent out; all the errors and reports are reported by the SMTP server.
As a quick follow-up, would you please check to confirm if the From Email is the same as the one authorized on the connection?
Hi @thetechnosage, the error you’re getting when sending out emails is reported by your SMTP server, indicating that the email is being sent from a domain the server doesn’t recognize as owned by the sender. This is a common security measure to prevent email spoofing and phishing attacks.
To fix this, please confirm that the sending domain is fully authorized and that you’ve added the required DNS records (SPF, DKIM, and DMARC). What Are DMARC, SPF, and DKIM? [Simple Explainer]
With the sending domain verified, also ensure that the From Email in use belongs to the authorized domain.
For a step-by-step guide on how to set this up and troubleshoot, see guide on settings up Other SMTP and Troubleshooting WP Mail SMTP
Hey @aland2001, if you have the sending domain properly authenticated on Brevo (Sendinblue) and the test emails are coming through, this suggests it is most likely linked to the recipient email set for the contact form or the email is not being initiated from the form.
To troubleshoot, the first step is to confirm if the email sending request is being initiated by the form plugin. To do this, enable the Debug Email Sending option from the WP Mail SMTP » Tools section under the Debug Events tab.
If the email instance shows up and no error log instances exist, I’d recommend looping in the Brevo Support team and also checking to confirm the email delivery status from the Logs section in Brevo. This will provide specific details on the status of the email instance as well as any issues that might be causing the email to get dropped/blocked.
Hey @davedecc, the WP Mail SMTP item on the WordPress admin bar is also linked to the error reporting function and will show up if there’s an error that needs to be fixed within WP Mail SMTP.
We typically recommend fixing the reported issue with the mailer to hide the option from the toolbar. However, you can also hide this from the WP Mail SMTP » Settings page, under the Misc tab, by selecting the Hide Email Delivery Errors as outlined on the Hide Email Delivery Errors guide. Here’s how the option should appear once enabled, https://a.supportally.com/i/zdjE7N
Hi @michaelone, looking at the shared error log, this suggests that your site is attempting to load the WP Mail SMTP translation files and they are no longer available. Would you please check to confirm if you have the plugin translated through a plugin such as Loco Translate? You will need to delete the translation after the plugin uninstallation.
Hey @hecal87,
The weekly summary emails are triggered from within the site when the plugin is installed. This relies on the mailer connection in use and to make changes to this, you need access to the sites admin dashboard.
From here, the Weekly summary emails can be disabled via the WP Mail SMTP > Settings > Misc tab as mentioned in our documentation: https://wpmailsmtp.com/docs/how-to-use-email-reports-in-wp-mail-smtp/#email-summaries
Please note that if you are not certain which website sent the Email Summary, you can click on the “How to disable” link at the bottom of each Email Summary to be redirected to that specific website’s WP Mail SMTP > Settings > Misc tab: