Patrick

Hi @josejimenez,

Thanks for the question, Both the free and Pro versions of WP Mail SMTP are updated together, so they’re always on the same version. The “last updated” date you’re seeing on the WordPress.org plugin page reflects the last update for both versions.

Pro simply unlocks additional features on top of the free version rather than being a separate plugin, so you’re always running the latest version regardless of which plan you’re on.

Hope that clears things up! Let us know if you have any other questions.

Hi @guenther999,

Thank you so much for the kind words, We’re thrilled to hear WP Mail SMTP has been working well for both your WooCommerce emails and contact forms.

Thank you so much for the kind words, @leighton30! We’re thrilled to hear the demo import went smoothly and made your theme setup easier. That’s exactly what we aim for — simple and hassle-free.

Hi @bestranger,

Thank you for sharing your feedback and for sharing more on your experience with the plugins.

I apologize for any confusion around the features on the plugin and first, I’d like both WP Mail SMTP and Easy WP SMTP have solid free versions that support a number of mailers at no cost, including Gmail, SendGrid, Mailgun, Brevo, and more. Many users run their WordPress email sending successfully without ever needing a paid plan.

Regarding Microsoft 365, previously, users were able to connect to Microsoft 365/Outlook on the free version using SMTP credentials through the Other SMTP mailer. However, Microsoft deprecated Basic Authentication (username/password over SMTP) and enforced Modern Authentication (OAuth), which broke that method for most users. This was a change made on Microsoft’s end, not ours. The API-based Microsoft 365 mailer, which uses OAuth and is more reliable, has always been a Pro feature due to the complexity involved in building and maintaining it.

For some more insight and if you’re looking for a free alternative with similar reliability, we’d recommend Brevo, they have a generous free tier, and all versions of both plugins can connect to it via a built-in mailer using the Brevo API and you can still use this with your Microsoft 365 / Outlook based domain email. Here’s a step-by-step guide to get it set up.

We’re always happy to help find the right setup for your needs and also don’t hesitate to open a support thread if you hit any blockers or need further guidance on this.

Kind regards.

Hi @theatuttle,

Thank you for the kind words and for taking the time to leave a review, we really appreciate it!

We’re glad to hear WP Mail SMTP helped resolve your email sending issues and that the setup process and documentation were helpful. That’s great to know!

We did notice you left us 4 stars, and we’d love to understand what we could do better. You mentioned having to tweak a few things, were there any specific steps that felt unclear or any areas where you felt we could improve the experience? Your feedback helps us make the plugin better for everyone, so we’d love to hear more.

Thanks again for your support! 😊

Hi @aussiesj, thanks for taking the time to share your experience with WP Mail SMTP.

I’m really glad to hear the plugin got your WooCommerce emails working right away. Regarding the issues you’re still seeing with WordPress core emails, it sounds like there may be another factor at play. WP Mail SMTP doesn’t treat different types of emails differently, it simply connects your site to your chosen mailer service so all emails (WooCommerce, WordPress core, contact forms, and so on) are sent through the same reliable mailer instead of your host’s default system.

Since you have access to WP Mail SMTP Pro, our support team would be happy to take a closer look and help you get everything sending consistently. Just reach out from your account and we’ll be glad to assist.

Kind regards,

Hi @wood1e,

Thanks for reaching out, and I’m sorry to hear about the trouble you’re running into.

From the screenshot you shared, it looks like the front‑end isn’t pulling in the event‑specific details, things like the event time and ticket options. This suggests that the single event template isn’t being rendered, probably linked to the Breakdance templating.

At the moment, there isn’t a shortcode that can output the full single‑event view. That page relies on the standard WordPress single post template structure.

To test this properly, could you create a single event template following the steps outlined in the documentation and see if the full event details appear as expected?

Once you’ve had a chance to try that, feel free to let me know how it goes.

Thanks.