[NSFW] Email does not arrive in my gmail

  • Resolved alexeijuric

    (@alexeijuric)


    1 year, 8 months ago

    Hello, I did the integration with the Google API, everything was correct, the test email arrives in my email inbox, but when I fill out a form it tells me that the message was sent, but it does not arrive in my inbox. What is the problem?

    The page I need help with: [log in to see the link]

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  • Plugin Support Patrick

    (@paddyam)

    1 year, 8 months ago

    Hi @alexeijuric, if the test email comes through as expected, this suggests that the Mailer connection setup is properly done and the emails are being sent out as expected. Since the emails from the form also appear as sent, this confirms that the email is initiated, and it’s likely that the recipient SMTP server is blocking or dropping the email.

    For confirmation on the same, I’d recommend checking with your SMTP host provider on the recipient end for confirmation on the status of the emails, as well as checking the SPAM folder. To further troubleshoot this, I’d also recommend testing this out with a recipient from a different domain and checking to see if the email comes through.

Viewing 1 replies (of 1 total)

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