Patrick

Hi @waleed32354,

Thanks for sharing the details. Based on the error message and the fact that test emails via WP Mail SMTP are working, it looks like the issue may be related to how the wp_mail() function is being fired in your setup.

WP Mail SMTP hooks into WordPress after the wp_mail() function is called, so if something in the Gravity Forms workflow or another plugin is bypassing or altering the way wp_mail() is triggered, the mailer may not be able to take over as expected. This would explain why the notification is created successfully but fails at the sending stage.

I’d recommend double‑checking that the notification is indeed using the standard wp_mail() call and that no custom code or conflicting plugin is interfering with it. Once wp_mail() is fired correctly, WP Mail SMTP should be able to hook in and send the email through SendGrid without issue.

Hope this helps.

Hi @microscan5ep,

Thanks for the follow-up and apologies for missing your initial follow-up.

Looking at the latest logs, this suggests that there might be a code conflict causing the plugin to keep SMTP authentication enabled despite the SMTP settings. This explains why in the logs it still shows as enabled. SMTPAuth: bool(true)

To narrow down on this and get it fixed, I’d recommend looking for any code that modifies $phpmailer->SMTPAuth in your setup, as well as checking the plugins list for anything suspicious that might be manipulating email sending.

I hope this helps.

Hi @sonny69,

Yes, the Sugar Calendar Lite plugin does include the calendar view through shortcodes.

To render the calendar layout, you can make use of the short code as follows.

[sugarcalendar_events_calendar]

For a complete walkthrough on the available options, checkout our calendar shortcode guide.

I hope this clears things up!

Hi @chronicsys,

Thank you for taking the time to share your experience so openly. I’m genuinely sorry to hear that the plugin didn’t meet your expectations in terms of functionality and markup. While I’m glad our support team was able to help, it’s clear we fell short for you on the product side expectations, and that’s something we take seriously.

We’re always working to improve the plugin experience, and feedback like yours is invaluable in helping us understand where things aren’t landing. As I couldn’t confirm your specific support thread, If you’d be open to it, we’d really appreciate it if you could reach out to us directly through the support channel once more with a bit more detail about the issues you ran into. That way we can learn from your experience and make improvements that benefit everyone. Feel free to reference this thread in your email.

Thanks again for sharing your perspective, it goes a long way in helping us do better.

Hi @microscan5ep,

We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

Have a great day!

Hi @anandiprema2

We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.

Have a great day!

• This reply was modified 6 months, 3 weeks ago by Patrick.

Hi @uentooser,

Thanks for reaching out, and sorry to hear about the challenge with the events title styling.

I reviewed the widget display on your site, and it appears that you have some styling from the Elementor end that’s overriding the event title styles on the widget. I, however, tested this on my end with no luck replicating it.

To prevent this, could you please try adding the following CSS snippet?

/* Override global heading styles for Sugar Calendar event titles */
.sugar-calendar-event-list-block__plainview h1,
.sugar-calendar-event-list-block__plainview h2,
.sugar-calendar-event-list-block__plainview h3,
.sugar-calendar-event-list-block__plainview h4,
.sugar-calendar-event-list-block__plainview h5,
.sugar-calendar-event-list-block__plainview h6 {
  font-family: inherit !important;
  text-decoration: none !important;
  color: inherit !important;
  -webkit-text-fill-color: currentColor !important;
}

/* Ensure event title links render uniformly */
.sugar-calendar-event-list-block__event__title a,
.sugar-calendar-event-list-block__event__title a:link,
.sugar-calendar-event-list-block__event__title a:visited,
.sugar-calendar-event-list-block__event__title a:hover,
.sugar-calendar-event-list-block__event__title a:focus {
  font-family: inherit !important;
  text-decoration: none !important;
  color: inherit !important;
  -webkit-text-fill-color: currentColor !important;
}

/* Normalize nested inline elements inside the link */
.sugar-calendar-event-list-block__event__title a * {
  font-family: inherit !important;
  color: inherit !important;
  -webkit-text-fill-color: inherit !important;
}

I hope this helps.

Hi @anandiprema2,

Thanks for sharing the details. The error you’re seeing typically means the site cannot reach the mail server. Since you’ve switched hosting to Hostinger and mail to Zoho, this points to a connection issue with the Zoho SMTP service.

To fix this, please try out the following troubleshooting steps:

• Verify credentials: Double‑check the SMTP host, port, username, and password being used for Zoho. If you prefer, you can use tools like dnschecker.org/smtp-test-tool.php to confirm whether your server can reach Zoho’s SMTP.
• Run an Email Test: If the credentials are correct, from your WordPress dashboard, go to WP Mail SMTP » Tools and send out a test email. If this fails, it confirms the server cannot reach Zoho’s SMTP, which usually indicates a hosting/network restriction rather than a WordPress misconfiguration.

Greyed‑out fields

Since you mentioned the fields are greyed out, this suggests the SMTP credentials are being defined via constants in your wp-config.php file. In that case, they cannot be edited directly in the plugin settings. You’ll need to update or remove those constants in the configuration file to regain control. Here’s a guide on how that works: WP Mail SMTP constants setup.

I hope this helps point you in the right direction.