Hi @chronicsys,
Thank you for taking the time to share your experience so openly. I’m genuinely sorry to hear that the plugin didn’t meet your expectations in terms of functionality and markup. While I’m glad our support team was able to help, it’s clear we fell short for you on the product side expectations, and that’s something we take seriously.
We’re always working to improve the plugin experience, and feedback like yours is invaluable in helping us understand where things aren’t landing. As I couldn’t confirm your specific support thread, If you’d be open to it, we’d really appreciate it if you could reach out to us directly through the support channel once more with a bit more detail about the issues you ran into. That way we can learn from your experience and make improvements that benefit everyone. Feel free to reference this thread in your email.
Thanks again for sharing your perspective, it goes a long way in helping us do better.
I would be very happy to assist you with your request on one condition, that you can give me one good reason why I, in light of having already wasted approximately 2 weeks (solid) of my life – time that is invaluable, literally wrestling with your plugin and bugs and HTML markup, should now give you more of my time, seemingly without compensation?
Hi @chronicsys,
That’s a completely fair question, and I understand why you feel that way.
The only reason I asked is because the issues you ran into clearly caused real friction, and having insight into those specific problems would help us fix what went wrong, for you and for anyone else who might hit the same roadblocks. That’s part of our commitment to fighting for our customers’ success, even when we fall short.
You’re not obligated to spend any more time on this, and I fully respect whatever you decide. If you’re open to sharing the biggest blockers you faced, we’ll take it from there on our side. If not, your feedback here is still genuinely helpful, and I appreciate you taking the time to share it.
Kind regards.
